Donghang Hotel (West Square Branch of Hangzhou East Railway Station) Reviews

Response from Property: Dear guest, hello, thank you very much for your stay and review. Unfortunately, we did not meet your expectations. The room type you reported was not well soundproofed. I hope you can understand this. After all, we are a small store that specializes in economical and affordable prices. You can also clearly feel our cost-effectiveness in terms of price, but we still hope to give guests a better experience. Normally, after 10 o'clock, we will prompt guests to speak softly. If conditions permit, we can also help you upgrade and exchange. Please choose a quieter room. It may be because of the holidays. Guests came back late from their trip, which disturbed your rest. We must pay attention to the musty smell you mentioned in the facilities. This is mainly related to the climate of the plum rain season in Jiangnan. After the holidays, The rainy weather has increased in the second half of the year. Thank you very much for your feedback. I wish you a happy life. It is difficult to do business. I can understand the difficulties for merchants.

Response from Property: Dear, thank you for staying at Donghang Hotel. The pictures of the room are all taken in the room. The premium king-size bed is indeed not big, after all, the price is cheap. The sheets and quilt covers are changed for each guest, because they are washed in a large machine that washes 100 sets at a time. It is difficult to wash a bed as carefully as we do at home. In addition, the sheets and quilt covers are white, so we take them off and change them quickly after sleeping. It is really difficult to avoid hair strands occasionally. As for the lack of windows and fresh air system, the hotel has written the details, and there is indeed no such system. As for fire protection, there were previous rules and now there are current rules!

Response from Property: Thank you for staying at Donghang Hotel. We are deeply sorry for bringing you a bad experience! If you want to book a room next time, you can check the room first. If you feel you are not satisfied with the room, you can cancel the order immediately. Then don’t make do with it. If you feel bad after staying for one night, you can find a better hotel. There is no need to make do with it. Renewed!