Leez Inn Malate Reviews

My partner and I stayed 1 night. Pros: 1.Comfortable bed and pillows. 2. Hot shower available. 3. Netflix included. 4. Very nice and efficient inverter air conditioning. 5. Fridge available. 6. Electric kettle provided. 7.The room has a balcony, though the view isn’t very appealing. 8. Spacious room. Cons: 1 .No basic amenities such as shampoo, conditioner, soap, or dental kits. 2. No bath towels in the bathroom you need to request them. 3. Noise from the outside, especially jeepneys honking, is noticeable. 4. Despite online check-in and full payment, the check-in process was inconvenient and slow. We had to fill out additional forms and wait almost an hour for the room to be ready. 5. Linens were stained and the sheets were wrinkled, which gave the impression they hadn’t been changed. 6. Front desk staff lacked professionalism and training in handling guests. 7. Bathroom was okay, but not thoroughly cleaned there were hairs on the floor. Overall Impression:
 Our overnight stay was just satisfactory. The room itself was comfortable and spacious, which we appreciated after a long, tiring day. However, the service needs significant improvement. We were particularly disappointed with the front desk staff, especially the person who checked us in (possibly named Macben?). He seemed untrained and unsure of how to handle guests properly. Despite booking and paying online, we had to wait nearly an hour for our room, which was frustrating given our exhaustion from travel and appointments. Housekeeping also needs better training stained linens and poorly cleaned bathrooms are unacceptable. The place has potential, but staff professionalism and cleanliness standards need to be raised for a better guest experience.