Grand New Century Resort Xianghu Hangzhou Reviews

Wonderful experience at this hotel. The staff is very helpful and kind. The rooms are gorgeous and spacious. The different varieties of breakfast was delightful. Beautiful beautiful hotel and deco

The Hotel is perfect. The front desks are very friendly and helpful.

If you are thinking of booking this hotel, do it. Absolutely lovely looking room. Big bath and beautiful view (for us). Only thing to note for foreigners is that you need a swimming cap for the pool which we had to purchase, wish we knew this sooner as we could have sourced elsewhere.

The hotel is a good escape from the more popular West Lake area and is tucked away in an area filled with farms and quiet riverside ambience. The hotel room was large and had good natural light due to its big balcony window. The downsides were a smokey smelling bathroom as someone previously had smoked in the room. The pillows were too soft and couldn't support our necks, causing headaches in the morning. Also for breakfast, it was extremely crowded as there were not enough tables to seat all the guests. We wanted to sit outside and was told by the staff to simply stand outside and wait for people to leave but there was not much space out there either. Many of the guests were unhappy and arguing with staff causing an uncomfortable atmosphere.

I had already washed up, and then a strange man broke in and said that the hotel gave me the same room card. I was shocked and my heart was beating fast all night and I couldn't sleep. The hotel gave me a bottle of red wine to apologize the next day. I don't think this solved my problem and I don't think the compensation is appropriate. In short, the whole experience was very, very bad.

I was very happy to stay in this hotel when I came to Xianghu this time. The hotel upgraded me to a balcony room for free when I checked in. When I walked in, I saw that the balcony was spacious, the view was good, and the scenery was beautiful. The facilities in the room were very new and modern. I liked it. The bedding was comfortable. The welcome fruit was of high quality. The breakfast was especially good. There were many varieties, both Chinese and Western. The taste was good. It exceeded my expectations. The dining environment was good. The service attitude of the hotel staff was very good. In short, I was satisfied with all aspects of my stay here. If I have the opportunity to come again in the future, I will choose this hotel again.

The newly opened Kaiyuan Hotel in Xianghu is very good. I upgraded to the executive suite. The guest rooms are well-equipped, reasonably laid out, clean and bright. The most convenient thing is that takeaways can also be delivered to the room by robots. The service attitude is warm and considerate, and they are responsive. Very good! The hotel also has some activities, and there are attractions to visit around the location. The environment is good.

The May Day Hotel was very satisfactory overall. When I first booked online, I didn't use the original room to extend the stay. I booked twice. Later, I called the front desk to negotiate and noted that I could extend the stay in the original room during my stay. The whole communication was efficient and special matters were handled specially, which made the whole trip very desirable from the beginning. Later, the hotel also had a housekeeper call in advance to ask if there were any children who needed to prepare toiletries in advance, the hotel address and other confirmation information, and the advance work was done very well. On the day of check-in, the traffic was congested during the May Day holiday. The front desk efficiently checked in, and the other rooms of the group were also prepared in advance without too much waiting. The hotel is very new, only a 10-minute drive from Xianghu Lake, avoiding the crowded road conditions of the scenic spots. It is very convenient to go to Tiger Cave and the slow-living area of ​​Financial Town. The hotel can also see the white walls and rubble of the courtyard under its jurisdiction, and the sunset glow complements each other and is very photogenic. We prepared badminton and asked the security guard if we could play on the lawn in front. We were allowed to play on the lawn with confidence. The lobster supper we ordered was outdoors, and the cleaning aunt also helped to clean up carefully and considerately. We stayed for two nights during the May Day holiday. As a whole, we were very satisfied with the hotel, which deserves praise.

The hotel is nice and looks like a high-end hotel. The rooms are large and the breakfast area is also large. It is newly opened and the surrounding area is still under development. The hotel manager Yu calls himself a waiter and is good-looking and well-spoken. The customer relations officer, Ms. Xu, is an intern. She is enthusiastic and has good communication skills. The front desk boy Xiao Liu (Xiao Gao?) called to ask if we had any requirements before we checked in, and took the initiative to upgrade our room when we checked in, which left a good impression on us. Xiaoshan Xianghu Lake has beautiful scenery and the hotel is comfortable. I wanted to stay for two more days, but because the negotiation with the male supervisor at the front desk was fruitless, I returned home with some regrets.

The hotel has just opened, and all facilities are good. The breakfast is also OK. The free Xianghu Lake cruise ticket is very useful. The Xianghu Lake environment is beautiful and pleasant, not many people, and the flowering season is especially good. The hotel waiters are polite, Xiao Xu is enthusiastic, the swimming pool is great, and one person can swim

Although I wanted to be perfect, I was very unprofessional! A few suggestions: 1: First, Ctrip ignored the room upgrade voucher. When I checked in, I asked why I didn't get an upgrade? Answer: Full room! 2: The room smelled too bad and was stuffy. The air conditioner was so loud that I couldn't sleep. 3: No one answered the order, and the dishes were constantly wrong. The pickled pork with preserved vegetables seemed to be leftovers from others, and the portion was only 1/4. 4: The restaurant sent a pastry to apologize, but when I took it back to the room to eat, I found that I couldn't bite it. It was obviously too old. There is no need to play with guests like this. 5: When I checked out, you wanted to send fruit, but I left after waiting for 5 minutes. Thank you anyway!

The room is spacious and bright, the swimming pool is nice, and the breakfast is rich. It is recommended.

The resort hotel at the doorstep of my home, I didn't find it until I looked it up on Ctrip. The surrounding facilities are lacking and need to be developed. There is only a remote road when I came in, and I thought I drove the wrong way. I experienced it for a while, the breakfast is not bad, except that the restaurant is a little small, everything else is OK, there are so many people eating, and I almost couldn't sit down when I arrived late. The room is nothing to say, the design is novel and fashionable, it looks clean, and the lighting is good. It's just that I don't know who is skipping rope or exercising upstairs before going to bed, which is a bit noisy. We are a bit annoyed by the jumping upstairs. We originally booked two nights, but we canceled one night and left directly because of the noise. The phone can't call the front desk directly, and the response is slow. Fortunately, the hotel staff Wenjing helped us solve the problem. In addition, I also want to praise the uncle who greeted us outside the lobby. Good staff! Very kind, very comfortable. Maybe it's a newly opened hotel, there is no viewing and playing inside. If parent-child projects or recreational facilities, cafes, music bars and other supporting facilities are kept up, it should attract more people to stay. There is a shortcoming to mention: the Wi-Fi signal is not good. In general, it's not bad to give a five-star support, and hope it will get better and better!

Friendly service, diverse breakfast options Environment: Elegant and stylish, a great place for a vacation, worth visiting again.