Four Points by Sheraton Guilin, Lingui Reviews

Response from Property: 您好，感謝您選擇桂林臨桂花樣年福朋喜來登酒店。很感激您能分享此次住宿體驗，您的滿意就是我們前進的動力。保障每一位客人的安全和舒適體驗是我們的首要責任。誠摯期待您的下次光臨！小福我將繼續為您提供温暖如家的服務。

Response from Property: 親，感謝您的支持，很榮幸您能光臨小福，您給的讚許，是一種幸福，同時也是一種激勵。我們會繼續努力做的更好，期待您的下次光臨，祝您生活愉快，天天開心

Response from Property: Dear, thank you for your support. It is an honor for you to visit Xiaofu. Your praise is a kind of happiness and also an encouragement. We will continue to work hard to do better and look forward to your next visit. I wish you a happy life and happiness every day!

Response from Property: As a member of Four Points, I feel deeply guilty and apologize to you! Your feedback to us will be reflected to the relevant departments, and efforts will be made to improve the professional knowledge and service attitude of the operation department. We hope that in the future, guests staying at the hotel can feel the warmth of home. Sorry to you again! I hope you can give us a chance to compensate you next time you come here. Thank you for your choice, we look forward to seeing you again~~

Response from Property: Dear Guests: Thank you for choosing to stay at Four Points by Sheraton Guilin and giving us good comments. Your recognition is our biggest motivation. We will continue to strive for better check-in experience for every customer, looking forward to your stay again, we will continue to provide high quality and efficient service

Response from Property: Dear guests, thank you very much for your comments on our hotel. We will make continuous efforts to give you a better check-in experience. We look forward to coming again.

Response from Property: Dear guests, thank you very much for choosing to stay at Four Points by Sheraton Lingui Guilin. Your rating also reflects our shortcomings. We will continue to improve ourselves, improve our service level. Looking forward to your next visit! Wish you a happy life!

Response from Property: Dear, thank you for your support. It is an honor for you to visit Xiaofu. Your praise is a kind of happiness and also an encouragement. We will continue to work hard to do better and look forward to your next visit. I wish you a happy life and happiness every day.

Response from Property: 親，感謝您的支持，很榮幸您能光臨小福，您給的讚許，是一種幸福，同時也是一種激勵。我們會繼續努力做的更好，期待您的下次光臨，祝您生活愉快，天天開心

Response from Property: 親，感謝您的支持，很榮幸您能光臨小福，您給的讚許，是一種幸福，同時也是一種激勵。我們會繼續努力做的更好，期待您的下次光臨，祝您生活愉快，天天開心

Response from Property: Dear guest, hello! Thank you very much for choosing to stay with us and for taking the time to share your experience. Your feedback regarding poor hygiene, musty odors, and water leaks is extremely important to us and we will take it seriously and address the issues. 1. First, you booked a Deluxe Suite. As soon as we discovered the leaking window, we immediately moved you to a Grand Deluxe Suite, which we offer for approximately 3,000 yuan, demonstrating the importance we attached to your stay. 2. Regarding the musty odor on the sofa and carpet, our housekeeping department has sealed the room and is conducting a deep cleaning and repair. Once again, we sincerely apologize for the extremely poor experience you experienced! We sincerely look forward to your next visit! Xiaofu, I will continue to provide you with warm and homely service.

Response from Property: Dear guest, thank you very much for choosing to stay with us and for taking the time to share your experience. We are deeply sorry for the inconveniences you experienced during your stay. Your feedback is extremely important to us and we have taken it seriously, immediately investigating and addressing any issues. 1. Regarding the lobby air conditioning: We sincerely apologize for not providing a cool and comfortable lobby environment during the scorching weather. We have assigned our engineering department to conduct a comprehensive inspection, maintenance, and commissioning of the air conditioning systems in all areas of the hotel to ensure efficient operation. During the hot summer months, we will strengthen temperature monitoring and adjustment in public areas. 2. Regarding overall cleanliness: We are deeply sorry to hear that you rated the overall cleanliness of the hotel as "average." This falls far short of our brand standards and your expectations. We have convened with our housekeeping, food and beverage departments, and other relevant departments to reiterate and strengthen our cleanliness standards and procedures, increase staff training, and conduct on-site supervisory inspections to ensure pristine cleanliness in every area, from guest rooms to public areas. 3. Regarding brand alignment: We understand your disappointment. As a Marriott hotel, we are always committed to providing our guests with a high-quality product and service experience that aligns with our brand standards. We are deeply sorry that we fell short on this occasion. Regardless of price, providing clean, comfortable, and professional service is our fundamental commitment. Your criticism is our most direct motivation. Once again, we offer our sincerest apologies for this poor experience. We understand that words alone are insufficient to compensate for your dissatisfaction, but we sincerely ask for your trust in our commitment to improvement. We have already implemented the aforementioned specific measures for rectification and will continue to monitor the results.

Response from Property: Dear guest, we are deeply sorry for the feedback you received during your stay! We will notify the relevant departments of your feedback and take it seriously. We will continue to work hard to give you a better stay experience. We look forward to seeing you again and wish you a pleasant journey!