No.1 South Xicheng Road, Lingui District, Guilin, Guangxi, 541100, ChinaSee Hotel Details
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1 night
Guest Reviews
9/10
Good
382 review
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Verified reviews
Location9.0
Amenities8.9
Service8.9
Cleanliness9.1
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All reviews(382)
Positive reviews(351)
Reviews with photos/video(55)
Breakfast was average(22)
Friendly front desk staff(20)
Large rooms(16)
Perfect for business trips(15)
Loved the view(15)
Near shopping area(12)
Convenient for shopping(10)
Stayed multiple times(5)
Negative reviews(31)
samuel eel
Cozy Double Bed Room (With Lake View)
Stayed in Jun 2024
Business travelers
65 review
10.0/10
Outstanding
Posted on Sep 13, 2024
Pretty decent hotel. Staff was extremely friendly. Breakfast was good. Room is on the good comfort level. Location wise this hotel is close to malls too.... Consider good. Will come again
Response from Property: Dear, thank you for your support. It is an honor for you to visit Xiaofu. Your praise is a kind of happiness and also an encouragement. We will continue to work hard to do better and look forward to your next visit. I wish you a happy life and happiness every day!
PabloH
Cozy Double Bed Room (With Lake View)
Stayed in Feb 2024
Family
37 review
7.5/10
Posted on Mar 5, 2024
The hotel was conveniently located. The food was not great. The staff were friendly at reception.
Response from Property: As a member of Four Points, I feel deeply guilty and apologize to you! Your feedback to us will be reflected to the relevant departments, and efforts will be made to improve the professional knowledge and service attitude of the operation department. We hope that in the future, guests staying at the hotel can feel the warmth of home. Sorry to you again! I hope you can give us a chance to compensate you next time you come here. Thank you for your choice, we look forward to seeing you again~~
Guest User
Cozy Double Bed Room (With Lake View)
Stayed in Aug 2022
Solo travelers
1 review
10.0/10
Outstanding
Posted on Sep 27, 2022
Staff was super nice. I had a very long day and they served me with a smile. Very warm reception and easy check in.
Response from Property: Dear Guests: Thank you for choosing to stay at Four Points by Sheraton Guilin and giving us good comments. Your recognition is our biggest motivation. We will continue to strive for better check-in experience for every customer, looking forward to your stay again, we will continue to provide high quality and efficient service
Te You
Cozy Double Bed Room (With Lake View)
Stayed in Mar 2023
Solo travelers
7 review
10.0/10
Outstanding
Posted on Apr 15, 2023
nice room, but the quilt is too thick
Response from Property: Dear guests, thank you very much for your comments on our hotel. We will make continuous efforts to give you a better check-in experience. We look forward to coming again.
Anonymous User
Cozy Double Bed Room (With Lake View)
Stayed in Nov 2022
Couples
43 review
9.5/10
Amazing
Posted on Dec 31, 2022
Very good, but the pool closed 😢
Response from Property: Dear guests, thank you very much for choosing to stay at Four Points by Sheraton Lingui Guilin. Your rating also reflects our shortcomings. We will continue to improve ourselves, improve our service level. Looking forward to your next visit! Wish you a happy life!
Guest User
Cozy Double Bed Room (With Lake View)
Stayed in Apr 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 23, 2025
Free upgrade to a deluxe business king bed, great river view!
The service is also very good 👍🏻 It takes about 25 minutes by taxi from the airport, highly recommended!
Original TextTranslated by Google
Response from Property: Dear, thank you for your support. It is an honor for you to visit Xiaofu. Your praise is a kind of happiness and also an encouragement. We will continue to work hard to do better and look forward to your next visit. I wish you a happy life and happiness every day.
Xiaoshuaiboshi
Cozy Double Bed Room (With Lake View)
Stayed in Apr 2025
Couples
10 review
8.0/10
Very Good
Posted on May 4, 2025
The service attitude is very good, and the front desk staff is very enthusiastic. Parking is convenient. Although it is a little far from Xiangbishan, it is very close to Wuyue Plaza Wanda.
However! The hotel breakfast is really bad, with few varieties and slow serving. At 9 o'clock, the peak meal time, there were no fruits, and the corn was so bad. The bath water was warm at night, but it was still not hot after waiting for half an hour. The bedding is also very poor, and the sheets have fur.
Original TextTranslated by Google
Response from Property: 親,感謝您的支持,很榮幸您能光臨小福,您給的讚許,是一種幸福,同時也是一種激勵。我們會繼續努力做的更好,期待您的下次光臨,祝您生活愉快,天天開心
Guest User
Cozy Double Bed Room (With Lake View)
Stayed in Feb 2025
Family
65 review
10.0/10
Outstanding
Posted on Mar 24, 2025
It is very good. There is a lake in front of it. It is about ten minutes away from the airport. There are not many types of breakfast. I think it is still different from other types. There is a pedestrian street behind the hotel, which is very convenient for eating and drinking.
Original TextTranslated by Google
Response from Property: 親,感謝您的支持,很榮幸您能光臨小福,您給的讚許,是一種幸福,同時也是一種激勵。我們會繼續努力做的更好,期待您的下次光臨,祝您生活愉快,天天開心
Anonymous User
Boutique Suite
Stayed in Dec 2024
Family
6 review
3.0/10
Posted on Feb 2, 2025
The room was not clean. There was hair conditioner next to the wash basin. The toilet smelled like urine and was not deodorized. This proves that there are big problems in the management of this hotel, which seriously affects the brand of Marriott Group. We are rushing to Booked this brand, the breakfast was also very poor, and on the day of breakfast, I didn't see a supervisor patrolling the breakfast room.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for the feedback you received during your stay! We will notify the relevant departments of your feedback and take it seriously. We will continue to work hard to give you a better stay experience. We look forward to seeing you again and wish you a pleasant journey!
Xiaociyiyuxiang
Cozy Double Bed Room (With Lake View)
Stayed in Dec 2024
Couples
4 review
9.5/10
Amazing
Posted on Feb 5, 2025
There is no toilet paper in the room, and the front desk service is good. It is about 25 minutes' drive from the airport. The front desk clerk is very patient and proactively tells you where to eat nearby.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for the feedback you received during your stay! We will notify the relevant departments of your feedback and take it seriously. We will continue to work hard to give you a better stay experience. We look forward to seeing you again and wish you a pleasant journey!
Zhenbaoer
Cozy 2-bed Room
Stayed in Nov 2024
Travel with friends
16 review
9.5/10
Amazing
Posted on Dec 6, 2024
The lady at the front desk upgraded me to a corner room with a nice view. I could also see the stage of the "Little Pony Meets the Sea" show at the Civic Square. Although the facilities are old, they are still quite practical. The breakfast was really average. At first they said they would provide breakfast, but the next day a middle-aged uncle said they would not provide it. Fortunately, there are all kinds of restaurants outside. The Guilin rice noodles at the end of the alley are delicious and only cost a few yuan a bowl😍
Original TextTranslated by Google
6/7
Response from Property: Dear guest, we are deeply sorry for the feedback you received during your stay! We will notify the relevant departments of your feedback and take it seriously. We will continue to work hard to give you a better stay experience. We look forward to seeing you again and wish you a pleasant journey!
Guest User
Deluxe Room (Double Bed)
Stayed in Oct 2024
Business travelers
38 review
6.0/10
Posted on Nov 14, 2024
The room facilities are complete, but the service awareness is poor. The breakfast was collected before we finished it, and the breakfast was not rich. The location of the hotel is difficult to find, and the positioning is not accurate! Low cost performance. The curtains in the room are difficult to open and close. The sanitation is average.
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely apologize for your feedback during this stay! We will notify the relevant departments of your feedback and take it seriously. We will continue to work hard to give you a better stay experience. We look forward to visiting you again. I wish you a pleasant journey!
Guest User
Cozy Double Bed Room (With Lake View)
Stayed in Apr 2025
Travel with friends
5 review
10.0/10
Outstanding
Posted on May 16, 2025
All aspects are good. Although it is a little far from the city in Lingui, it is very friendly for self-driving, and the highway entrance and exit are not far away. The hotel hardware and software are very good. I can't give a good review if I don't get up to eat breakfast. The only comment is that the charging piles in the underground garage are all broken. It is not convenient to go out to charge. I hope the hotel can introduce some charging piles for guests to use.
Original TextTranslated by Google
Response from Property: 親,感謝您的支持,很榮幸您能光臨小福,您給的讚許,是一種幸福,同時也是一種激勵。我們會繼續努力做的更好,期待您的下次光臨,祝您生活愉快,天天開心
Guest User
Deluxe Room (Double Bed)
Stayed in Sep 2024
Business travelers
8 review
10.0/10
Outstanding
Posted on Oct 12, 2024
It's a really perfect hotel, quiet and clean, newly decorated, the equipment is very useful, and the service is in place
Original TextTranslated by Google
Response from Property: Dear, thank you for your support. It is an honor for you to visit Xiaofu. Your praise is a kind of happiness and also an encouragement. We will continue to work hard to do better and look forward to your next visit. I wish you a happy life and happiness every day!
Ayu*
Cozy 2-bed Room
Stayed in Sep 2024
Business travelers
11 review
4.2/10
Posted on Oct 13, 2024
We changed rooms once when we just checked in, but the room change was not arranged by the front desk, but by the people in the guest room. We took the staff elevator. After waiting for a long time, I would like to ask if you usually show us the room. Is there an employee elevator?
Upgraded business suite, but the rent is exactly the same as last time I stayed here. Where is the upgrade?
One of the light strips in the room was broken. There are only two trash cans in the entire room. The big trash can is hidden in a small corner of the guest room. The small trash can is in the bathroom. You can't see the big trash can unless you look for it. The small trash can is not enough at all. The water in the bath is sometimes large and sometimes small, and the water pressure in the toilet is also low. Not enough. This hotel looks new from the outside, but the internal facilities are so old and not easy to use.
The most speechless thing is that the design layout is very strange. There is a bathtub lying across it. It has almost no practicality and its role in blocking the road is very obvious. Sliding doors are very difficult to pull and heavy. I don’t know if this design is for good looks or convenience, or what, I have no idea.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, we sincerely apologize for your feedback during this stay! We will notify the relevant departments of your feedback and take it seriously. We will continue to work hard to give you a better stay experience. We look forward to visiting you again. I wish you a happy trip!