"This time I visited Penang again after 13 years. I wanted to visit places I hadn't been to last time and experience Nyonya culture again. So I chose a museum hotel with a Nanyang style. The hotel decoration is very distinctive and the transportation is convenient, but the room has no windows and the smell is not good. The hot water ran out in the middle of the shower because a switch controls the temperature. This is the first time I have seen this. There was an Indian woman at the front desk with a very average service attitude. The breakfast a la carte was a waste of time, and the front desk did not remind me that I needed to wait."
"If you are tired or sensitive to noise, this hotel is not for you. Because the house is old, the sound insulation is not ideal, and there are creaking sounds from cars, motorcycles and old houses outside the window. Since you need to take off your shoes before going up to the guest room, be careful of the slippery solid wood floor, I almost fell. There was a power outage downstairs on the night I checked in. Be careful when choosing a loft room, because there is a thick beam above the front of the bed. If you mind, don't choose it. The hotel can be said to be very distinctive and beautiful, and it is very suitable for those who like the historical and cultural heritage of Nanyang. The staff is very friendly and the service is proactive and enthusiastic, but based on my experience this time, I can't give a high score."
"The room was good, even without a window it didn't feel cramped. The space in the room was quite well arranged. The bed, bedsheets and towels were clean. The bathroom amenities were all in good condition. There was hot water, quality soap and shampoo available. The hotel staff were friendly. The location was good, convenient for walking around. On the day of the stay there was a food festival, very close by. This hotel has a 100 ringgit security deposit, which is returned upon check-out."
Very Good
184 reviews
8.3/10
1 night
From PHP 1,059
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"Good and execulent with bathbut and highervel and non smoking. swimming pool opens from 7:00 . Christmas celebration. Double bed is very comfortable. Near food testaurant and shopping mall. reasonable price for family trip. happy joureny with that hotel."
"The hotel location is superb.. it is along the Penang Road that was very easily can find hawkers foods.
The hotel provide slipper for those who do not bring to walk around the city.
Overall it was a pleasant stay."
"G Hotel Gurney is attached to Gurney Plaza Shopping and is at an excellent location. The suite is spacious and breakfast is included, lounge access from 6-8pm everyday too. The minibar inside suite is also included."
"The attitude of the store clerk was very good, but the cockroach in the room was as big as a northern mouse. It was the biggest cockroach I have ever seen. It scared me so much that I could only turn on the light to sleep in the middle of the night."
"Facilities: Although relatively simple, you can feel that the store is full of care and has everything you need.
Hygiene: Very clean, I feel like home in this environment
Environment: Surrounded by Little India, you can walk more than 100 meters to the beach to see the sea. There is a ferry on the other side of the sea.
Service: The service is very good. The boss personally helps you with your luggage, and also asks if you want an omelette. He also gives you an Indian pancake to try, which is very considerate."
"This was a great boutique hotel in a super interesting central district of George Town. The staff were super nice and helpful. The building and rooms were pretty small, but they were elegant and clean. My only issue was that the room was a loft and the staircase leading up to the bed was a little rickety. Overall, though, this was a great and cost-effective choice."
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Latest reviews for George Town hotels
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Browse these genuine traveler ratings and real guest reviews to find the best George Town hotels.
9.2/10
Great
GGuest UserFive-star facilities, five-star front desk service, but one-star doorman service. I leave this review for all non-white potential guests: There's evident racial discrimination in the concierge service here. The doormen exclusively assist white guests by greeting them, opening car doors, and handling luggage. My family felt uncomfortable about it, so I can no longer ignore their experience. While the hotel itself is beautiful and all the rest staffs are friendly and professional, I strongly recommend standardizing your SOP or replacing the door team.
British colonialism ended decades ago.
AAnonymous UserGreat location, just right opposite of the 3 shopping malls in Georgetown - KOMTAR, Prangin Mall & 1st Avenue Mall. Many eateries just within walking distance. There’s a convenience store (MyNews.com) at the row of shops right outside the hotel.
Staffs are very friendly, welcoming & helpful. Was given a cold face towel and a complimentary drink while checking in, the process was smooth and easy.
The hotel looks grand, the room looks grand too! Very clean, neat and looks luxurious! There’s a drinking water station at the room floor near the lift, so hot or cold drinking water is easily accessible and refillable. Toilet amenities are plentiful, and so are the coffee and tea sachets! The water pressure from the shower is nice and strong!
Very satisfied with my stay and would love to stay again give the chance!
RRlmeThe hotel is modern and very pretty! Love the decoration and design. It’s clean, the bed is comfortable (not the pillow) and I love the shower water pressure and the idea of having water dispenser for sustainability drive.
A few things that disappointed a little:
1. Was assigned to room 212 which is located close to lift, I barely slept on the first night. One group of guests walked pass ard 12:50am and were talking and laughing so loudly, followed by the loud door closing sound (no soft closing). Then another group came back around 1:45am and I woke up because of the loud door opening and closing sound (3 times)…the aircon was centralised and quite cold, tried adjusting to higher temperature with lower volume but the control parcel is useless. The pillow was not comfortable also, the cotton was not even, too high for my liking. Morning 8:45am the house keeping person tried accessing the store room and entered the wrong PIN code for a few times and the beeping sound was non stop and I woke up again :(
2. Thankfully we were changed to another room at level 3, I managed to sleep better for the 2nd and 3rd night. But when we came back on Day 3, I wanted to watch TV but the remote control was missing. We called the front desk for a few times but no answer around 11pm, had to go down and request for the remote control to be delivered to my room. Guess what, we waited for 15 mins but no one came, called again and finally the house keeping staff showed up after 5 mins. Then when we opened the door, he asked us multiple times that why it’s missing and even requested us to check drawers etc. we searched everywhere before we called, only being accused after waiting for 20 mins. Then waited another 5 mins for him to get a new one and came back. So speechless…
3. I like the free coffee service that they offer, however there’s no food options and no room service. Most of the nearby shops close early and it’s quite hard to find for food at night if you are hungry
4. Not all the staffs are very friendly, the lady receptionist that we encountered was not super friendly and helpful. She told me that when we came down, the replacement room would be ready but it’s not, I waited for another 5 mins standing there until she got everything sorted out. Felt that she was unwilling to help
AAnonymous Userdecent sized room with gorgeous view, can see the mountain as well as the sea. Buildings nearby are very low, so you can see miles away. Professional staff especially at reception. They are carrying genuine smile and ready to assist. I would say they are more proactive than those five~star hotels i stayed in Penang and Langkwawi during this trip.
However i really wish staff at concierge (night shift) can be more cautious and careful when handling shipment including parcels delivered to the hotel. They could have checked the identity of the one who pick up the parcel instead of not validating and allow anyone to go over to the counter to pick up by themselves. in the end who will bear the responsibility if the parcel was lost?
GGuest UserThe good:
No deposit upon checking in, check in and out was a breeze, parking provided, the room carpet is clean and centralised aircond cools the room very quickly, the bed and bedding is comfy, cleanliness is tiptop, there's a pool and gym that's nice, and the TV channels were decent
The bad:
Did not validate my car plate and upon driving out, i was charged rm60+ for overnight parking. this was sorted out very quickly but was a hassle, the entrance to room from the parking lot is weird and not disabled friendly.
Overall, i had a good rest at st giles wembley at a decent price. Joined the membership and got a nice cup of coffee at the lobby. I got a room near the lift, so there were noises outside thus the soundproofing is not very good. But felt safe and the clean room feels good. A solid 4 out of 5, could have been better if it came with breakfast minus the hiccup at parking fees.
CCarynneWe book triple room and it was perfect. It has all amenities like coffee 3 in 1 sachets, water kettle, hair dryer , disposable toothbrush and fridge. At night we have a good sleep despite muffled sound from karaoke pub nearby. Parking is free in level 1 and 2. However when checking out from basement, no security guard there during lunch hour to help us scan barcode. The scanner is hard to detect paper barcode . We have to blindly scan for 1 min. This is 1 star for parking. If the receptionist can teach us how to scan..there is 2 paper barcode to scan. Overall it is good value of money.
AAnonymous UserReally love how clean the hotel and the room is. Furnitures in the bed room and bathroom area is so well maintained and super clean as if newly open. The bed is comfy with good aircon temperature. The water and drainage system works perfectly. The breakfast is good and the staff during the breakfast is very keen to help do the waffle.
The location is also great. I can walk out and face cute cafes and bars across the street. Around the block is the area full of historical buildings. The hotel is walkable to popular street like Armenian street, promenade and center of George town.
The only comment is it would be very good to have small sofa in the room next to the bed. With the non standard room type with more usable space, it’s better to add something extra to the room.
But overall is very good stay!
GGuest UserCarpets in hallway TOO HOT for tropical climate!
Room needed to be vacuumed DAILY.
Don't forget toilet rolls!!!!!!!
I didn't eat any meals at hotel, preferring to be outdoors, sightseeing, and eating street food.
AAnonymous UserThe location of the hotel is remarkable, very good, convenient to go everywhere. Downstairs is next to a breakfast shop, the roast meat and white chicken are absolutely delicious, especially delicious.
The hotel is very clean, and the accommodation is satisfactory. It is a good choice to only sleep and mainly go out for fun. The only dissatisfied waitress who came down to open the door for us was thin and wearing a nose stud, very arrogant and impolite. The slightly fatter waitress responsible for checkin is very good, and the male waiter who cleans the room is also very good.
TTan “陈时勉” See MinI have always been staying at this hotel which has ample parking spaces and close proximity to great local food. This year I managed to get it from Trip.com and being Chinese New Year, this hotel truly made my stay very memorable. There’s a great Bar at the roof that provides a nice view of the entire surrounding areas and witnessing Fireworks from a distance far.
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