Family friendly Hotels in Kuala Kuantan

Hyatt teluk cenpedak is always our go to place. Close to everything. On our arrival, front desk had been so accommodating assigning us the best room available at the time for family with little kids. Breakfast buffet was good. However room cleaning service was below satisfactory. They didnt replenish box of tissue and toiletteries and didnt change towel. They could better cleaninv up the room. Other than that They can improve on allow access on netflix access on their smart tv

During our stay at the villa, we thoroughly enjoyed the private pool and semi-outdoor bath tub. The room was impressive, with a spacious and comfortable bed. The bathroom, connected to the outdoor platform, was stunning, and the hot, steaming bath water was a highlight. The branded toiletries, including the additional body lotion, were a great touch, especially after swimming. Highlights of our stay included the private pool, the complimentary high teas, and the option to have breakfast served in the restaurant or in-room. The resort also offered amenities such as complimentary buggy rides, bike rentals, and various free games. Exploring the vast resort, with its nature sounds and relaxing atmosphere, was a memorable experience. Additionally, the dinner and bar were worth visiting and offered affordable options. However, the air conditioning in the room was not effective at night, and some of the bikes provided were not in the best condition. The steep slopes in the resort also posed a challenge, as I had a biking accident due to my own excitement and adrenaline rush. It's important to be cautious when using the bikes. For other dining and leisure options, Gambang offers local Chinese eateries, and Kuantan town, just an hour's drive away, provides modern cafes, shopping opportunities, and beach access.

The hotel is very big just the housekeeper don't have much time to deep clean .the hotel toilet full with hairs ..pls ask the housekeeper to maintain the toilet bowl too. Hope there is govt rate for govt servants

The first apartment we were given was in a terrible state, dirty, infested with ants and horrible mattress on which we could barely sleep. We complained and the Nepalese desk staff was very helpful and let us move to a different apartment which was better. For some reason all the ceiling fans have been removed from both the apartments we saw, leaving wires hanging from the ceilings. Upon request, a ceiling fan was fitted in the master bedroom for us, but not in the living room, I had to borrow a fan from family - I have no wish to sit in aircon all day and pay for the electricity. Housekeeping is carried out once a week, by 2 more Nepalese guys (Nepal must be the latest source for slave labour) who did a reasonable but basic job. They don't have sheets big enough for the bed, have to put 2 smaller ones overlapping, the towels are so old and threadbare, at home I would use them for cleaning the car only. The pool is good, although not regularly cleaned and there's a small mini shop on site for essentials. The main reason for my 'poor' rating is the renovation work that is going on. It portrays a complete disregard for paying guests when they know which apartment I am staying in yet they decide to do noisy renovations in all the surrounding apartments to me. Apparently it's OK, because it's only between 9 am and 5 pm (actually nearer 6). Well actually, it's not OK, as that's when I am in during the heat of the day. The rooms will look better once renovated, they will charge an extra RM1000 p/m and, I suspect, the same lackadaisical attitude to running the place will prevail. Although Wifey doesn't like to stay at Tembeling, I will be seriously looking there for my next visit to Kuantan.

Arrived at the guesthouse for check in quite late at mid nite. Booked for 2 rooms and requested for side-by-side rooms or very near to each other. At 1st they wanted to allocate at 2 different places which I declined. Finally, only given rooms facing slightly each other. Was informed beforehand that water heater in one of the rooms does not work, so…have to accept since we have no other choice. Have to enter different entrance from the reception area to get to our rooms as this place is of shoplots building. No lifts & have to walk up the staircase which is also not clean properly. Rooms condition are bad & not clean properly. Curtain and it’s railing are about to collapse! Linens & bedsheets have visible stains with a few ink/pen scratches on a few spots. Towels are faded with a few have holes on them. Phones in the room didn’t work or no connection to reception when tried to complain. As we are tired and lazy to go down to reception, we tried calling the reception many times using own phone but nobody bothers to pick up. At last, we use the towel and our own shirts as linen to cover the dirty linen. Lock (inside & outside) at toilet Door is broken & main entrance door only use the doorknob lock in one of the rooms. Leakage on the bottom part of the sink. Found left over rubbish in plastic bag from previous tenant(?) maybe behind the bedside table. What a mess we are in! Rooms equipped with TV but only a few channels are accessible. No fridge, provide with jug ( but you have to go down to pantry area located next to reception to get hot water) & 2 mugs. No tea/coffee/sugar & mugs have lipstick stain on them. Wifi service is stated as available but you can’t get connection from the rooms area actually…so don’t bother & dont waste time trying to get the connection. Will not stay at any of the Sun Inns chain in future.

Hi, i hope trip.com can review the type of room again, in the info the room was two bedrooms (as perpicture) but when i arrive it was just a studio, i have to book another room onthespot due to the issue. The owner ask me to complain to trip.com due to the mistake about the info from trip.com. I hope i can get some benfit or refund on that issue. I'm only using trip.com for long time and its my first time having this issue.

It was a bit of disappointment, the sleeping arrangements actually cannot accommodate for 6 adults, as the sofa bed was not stable and strong enough to hold 2 adult weight. The 2 queen size beds was placed side by side but there was not the same height, so can't to have one more person to sleep on. So it should not advertise can accommodate for 6 pax. Toothbrush, toothpaste was not provided and we have to go and buy.

At lobby looks very clean.. i booked around RM177, however the room was not cleaned. A lot of hairs and trace of paper seen. Looks like room already use by other people. Very upsetting. Not recommended fir value of the money

Room is clean, great stay having here, a small hotel but amenities just complete, like provide iron, city view, hot shower, free wifi and easy to parking after working hour, wonderful with the price and center at the city. Easy to reach shopping mall and reach public transport Rapid Kuantan station with walking distance just 300m. Easy for me to having a stay here. Will consider to have a stay here again. Last but not least, friendly staff and beautiful lobby. Their lobby got mini scout gallery is look nice when I first time to check in.