Family Friendly Hotels in Bintan

We had a lovely trip with the family over holidays in Oct 2024. We were upgraded to a pool villa and used the pool to splash around and have nice family time. The rooms are a bit dated, but clean. Service is great. The food in the restaurants was good but a bit on the expensive side. Overall an enjoyable trip! :)

A Nice ambience relaxed resort. Room looks exactly like the posted photos. Got a small kitchen. Quiet on weekdays. Shower water pressure is strong and service crews are warmth and friendly. Arrival pickup and drop off saves a lot of hassle. Far from city. If you have a few days in Bintan, you can book a private one day tour which will bring you to various sightseeing spots. Guests from Cassia can use swimming pool and spa facilities at Angsana resort. Breakfast at Angsana Resort - Lotus, quite a good spread. Lunch at Vista within it's own premise - fried kway teow is delicious and dinner at Xana, western grill meat and seafood near beach - Pizza and Lamb chop is great (if served on hotplate will be perfect cause food went cold pretty fast 😅). Cassia has also some activities set each day, guests can sign up with friendly front desk. Next to the swimming pool, there is a game corner, for playing chess and snooker. Also a turtle pool not far away, children will be delighted to see turtles swimming. Great place to stay for a few days.

I had a wonderful stay at this resort. The food was delicious with a good variety to choose from, and the room was clean, spacious, and very comfortable. The service throughout my stay was warm and attentive — the staff were always friendly and helpful. The location is definitely a highlight — it's just a short walk to Plaza Lagoi, and the views are stunning. I especially loved the beautiful sunrises and sunsets, which made for some unforgettable moments. The only downside was the check-in process. I was hoping to settle in earlier, but unfortunately didn’t get access to my room until after 5:30 pm, which was quite late. Hopefully this can be improved for future guests and my future stays. Overall, a great experience and I’d love to return!

Overall, we had an enjoyable stay at Holiday Inn Resort Bintan. Cleanliness was generally good, although the floor was still a little dusty. One small inconvenience was the lack of hooks in the toilet to hang towels, and the pillows were too soft for our liking—made sleeping a bit uncomfortable. For a 5-star resort, the complimentary toiletries were minimal (only toothbrush and toothpaste provided), and there was no iron or bathrobe in the room, although an iron and board can be requested. The resort is not located near food outlets, so transport is needed if you want to explore outside. That said, the in-room dining exceeded our expectations—the steak is a must-try, absolutely superb! The resort also offers many facilities, which kept us occupied throughout our stay. Big shout-out to the resort crew—they were incredibly helpful and responsive, even assisting with printing our boarding pass and explaining the complimentary land transfer. One area that could be improved is the ferry bus arrangement. It got quite crowded during boarding and we didn’t realize a second bus was coming, so our group got split up unnecessarily. It would be helpful if a staff member could assist in organizing guests. Despite the few areas for improvement, we definitely plan to return. The hospitality and facilities made it a memorable stay!

Stayed at The Residence over 3 day.l Staff attitude was good all round - everyone took ownership of their respective roles from the concierge through to Front Desk. Despite the distance from the ferry terminal if you come by BBT, The Residence is self-sufficient w activities for adults and kids. It's tranquil and a blissful sanctuary for a restful break. You could also arrange excursions through the hotel. Rainy season is from Oct to April. Check out activities thru WhatsApp comms. Take the provided bicycle or just walk through the farm and ask the staff there about feeding chickens, rabbits and Tilapia. Or understand the role of the farm in relation to the restaurants. Nothing is perfect but you'll definitely be won over by the earnestness of the staff.

As a first time solo traveler, I would say I did not have anything planned the moment I reached the resort. But my goal for this trip was mainly a getaway from everyday city life and it did reach my purpose. There are activities that can be in and around the resort. First time tried kayaking and archery. All the staffs were super friendly. From reception, activities, restaurant staff until check out. I went during an off peak season, so even passing by a staff at the lobby of the Lotus Cafe, I was shocked that I was greeted by the staff with my name.

This could be a 5* thing, for now it feels more like 4 to 4.5 * for me. Let me explain. First of all, there are many really big upsides for the Nirwana Resort: - The hotel is in a wonderful location. The beach directly in front of the hotel is beautiful, however if you explore a little further, the beach right next (connected to some rentable mini-houses) is also part of the Nirwana area and even cleaner and more inviting for a direct swim. - The room was even nicer than anticipated via the photos. Everything was tastefully designed, clean and room-service did a great job daily. The hotel itself is abut 35 years old, very close to the sea and constantly exposed to salty winds. It's just amazing that they managed to maintain the open-corridors in such a great condition. There's a lot of wooden features (which look really good imho). - The staff is friendly and helpful. You will find plenty of activities if that is your thing. Now to the kinda neutral part: Some of the in-hotel facilities were not available during our stay. For example to get to the gym you had to switch to another building a few hundret meters away. You still get everything you need, so it's not really a complaint - more a thing of convenience but since all the surrounding area is pretty nice I would recommend exploring a bit anyway. The two main negative factors were: - It's a very secluded resort and there is no normal supermarket or anything similar nearby for basic daily needs like water or what-have-you. This means you will need to pay mega-premiums. 1 L of water costs over 100k Rupias or about 7 to 8 USD. A small bottle of coke is about $3.5. Same goes for all other snacks, drinks and foods. They are very overpriced, just because you don't have a choice. Another example: A pizza + a ”gourmet” burger were close to $50. I wouldn't even complain if it was really ”gourmet”. However not even close: You can eat both, it's not terrible but it's very basic, the pizza too dry and kinda small, the burger the most boring I had in years and not great beef at all. Same goes for all the other food we had in the in-house restaurant. It's not bad but every dish feels like something is a bit off or missing or just very basic. Especially for the premium price you pay this seems not right. There are two more restaurants within ~1km walking distance: An indian restaurant. Pricing is on the higher side but more reasonable than the indoor restaurant. Tandoori chicken was over-spiced (not hot just too strong taste with nothing to compliment it) and very dry/boring. The infamous butter chicken was great, though. I would recommend the ”Spicy restaurant” (4 stars) but make sure you get something with sauce. And then there is a seafood restaurant. It's really pricy (especially when compared to seafood in Batam for example) but you get an incredible fresh and well seasoned fish/crab/prawn selection that makes it worth 100% to visit. Also the view is fantastic. I actually would rate this whole experience 5 stars - if you would get the basics (water, coke, some smaller snacks) for a fair price; right now this part feels a bit like a rip-off. Also, local taxi service is a bit over-priced, same goes for activities. I really don't mind spending more, but there needs to be a balance where you don't feel taken advantage of. If you don't care about that, I would fully recommend the stay at Nirwana Hotel.

It was a perfect spot. Near Holiday Inn and Hotel Indigo. Next to Lagoi Plaza. Accessible to the beach and mall. There are e-bikes which we could rent at SGD 20 per hour. Right behind the hotel there is a HUGE lake and i mean it, HUGE. We rented the e-bike to explore the area and the lake until my e-bike battery went down to one bar. Hahaha.. But it was an awesome experience. The pool however would be good if they have a heater. It was soooooo cold.

Staying at the Cabin Villa at De Bintan Villa has been such a delightful experience! I’m so happy to be back, and this time I had the chance to try their new cabin with its serene sea view. The staff here are incredible and truly made my stay feel warm and welcoming. Plus, the room was spotlessly clean, which made it even better. The journey started smoothly with Bobby, who picked me up and made the drive comfortable and enjoyable. Agus who sent me back to ferry terminal is awesome too ! At the Cabin Villa, Erni and Deka were always there with bright smiles and friendly service, making sure everything was perfect. Andy, who drove me between the Cabin Villa and the Cliff Cafe, was also exceptionally warm and friendly, which made the experience even more pleasant. At the Cliff Cafe, Suhardi and Seltiya provided attentive and helpful service, making me feel right at home. Overall, it was a wonderfully warm and enjoyable stay with a great room and kind people with beautiful smiles. Thank you so much for everything, and I can’t wait to come back again!

Excellent location away from the usual water parks and tourists. The resort is only an hr from the ferry terminal, for an additional fee, they can arrange pickup/drop off. The room is way better than the photos advertised. Every amenity you can think of is available including insect repellent cream. This is the place to stay if you want to be close to nature. There are a few species of kingfishers, sandpipers and swifts, raptors, etc just to name a few. The main highlight of this place is when the tide is low, you can walk out and go fish hunting, spot different species of crabs, and mudskippers, etc. Since it is a mangrove beach, inevitably there are sandflies so it's important to cover up when heading to the beach. The staff are friendly and food is amazing. I will be back again hopefully in the near future.