Bintan Hotels with Airport Shuttle

This trip was with 8 friends. During our stay at Doulos Phos The Ship Hotel in Bintan, and really enjoying the experience. The hotel is on a restored old ship, which makes it very unique. The room is clean and cozy, the porthole windows give it a special feel. The staff are friendly and helpful, especially Ms. Winda. The check-in process was smooth. We asked the hotel to prepare a small surprise for two friends who were having birthdays. There’s a small museum onboard that tells the story of the ship, and the deck has a nice view of the sea, great for relaxing. Breakfast is simple but good, and the overall vibe is peaceful and quiet. If you want to swim, remember to bring a swimsuit. It is less than 5-minute drive from the Bandar Bentan Telani Ferry Terminal and the hotel. If you need the hotel to arrange transportation, you need to inform the hotel customer service staff in advance, which is free of charge. It’s a great place if you’re looking for something unique and relaxing.

Warm welcome by the team upon arrival. Full details on amenities is not given like we can actually dine and use the pool at sister hotel which walking distance away - hotel indigo. Joining member allows us to have 20% discount on food but not applicable to takeaways:( Late check out is not mentioned, I saw it in my email and ask them about it. Called me on the day of check out to remind me of check out at 12pm when they should told me I am entitled to late check out till 2pm. After 12pm, room card not working and WiFi not working anymore. Come on.. I am still at the hotel premises. Food selection is sufficient although the food at holiday inn is really not fantastic. Staffs at strawbella and kids club are really welcoming, warm and friendly! Highly recommended for families for a short getaway.

Have stayed in at least more than 20hotels in my lifetime, this is by far the most beautiful and serene hotel ever. Splendid lush landscape with multiple seatings that allow one to relax while immerse with the landscape around. This place just let you reset your busy lifestyle. Love the multiple pools for kids to explore and kids club to entertain the kids. The rooms are superb and clean. Staff are also very courtesy, attentive and hardworking. Everyone walks around with a smile. Bicycles are littered around the estate that allow you to grab and go (the place is quite huge, so a bicycle actually helps alot!). Wifi access is superb too, everywhere we go, we got wifi access (better than our esim!) Guess the only let down is the pillows that seems abit too soft and the food choice is quite limited and not the best tasting, also they are quite expensive. But well, the hotel rooms, staff, amenities are enough to distract us off these small negligent negativity. As such, still 5 stars from us! Tip: Do sign up as member to get 20% off all food and drinks! It's Free

Families first time to this place very nice to relax. So thankful who fetch us Tedi (martedi) very kind , good service and pleasant. To manger Hardi first assist us very clear to explain so helpful, kind, good service and friendly. Nur who smiling face. Good ambience and relaxing. Breakfast good complete. My kids love it especially egg prata but our last day prata over cook,(sad),cannot service . The best snorkelling we recommend this water sport. Everything perfect except to shower so little water come out and cannot control heat . Cleaning of room Okay everyday cleaning but never wash the cups. And never give shower gel and shampoo. Overall relax and wonderful experience. We will come back here hope got changed for shower.

The villa was beautiful, even better than the pictures. However, cleanliness was slightly lacking, we had sand on our toilet floor even though we did not go to the beach. Service was pretty good, quick and fast response to queries, staff were all pretty friendly as well. Three things that could be improved were management of flies, the environment (temperature, humidity) of their restaurant, as well as the breakfast selection. Whenever we had a meal in the restaurant, there were a myraid of flies flying around us and our meal, which was certainly less than appealing. The restaurant was also warm and humid. Lastly, breakfast selection were subpar at best, taste wise was average. Overall, okay stay, would consider coming back for the villa but would skip anything food and restaurant related. Side note: if you are afraid of bugs, the toilet is a huge downside to this villa as its open concept, which means bugs would be present in the toilet (there was a small worm on the toilet paper).

The place was what I was going for just to relax by the water (sea) and not crowded because it's not a big place. Definitely not for big groups. The staffs were very friendly Lun, Tika and the others. The Chef (Chef Betty) was very creative and made an effort to create dishes for someone who is not able to have anything gluten. I did not asked but it was all her initiatives. It made you feel welcomed. The service was top notch! Kudos to all!!!

Overall our stay is good. Food was ok. Cleanliness in room need improvement.. Carpet was sandy & dusty. Toilet bidet area was leaking. Towels are worn out & looks “old”. We stayed in room 228, Premier Room.

This is a very clean hotel by international standard. Everything is new and smell fresh. This is 1000x better than the hotel we booked 5-6years back in Tanjung pinang. Good location as it is just a short walk to a nice coffee rostery. Be sure to visit Manabu restaruant which is just a short 5mins grab away for 20,000rupiah.

The resort located outside of Bintan Resort, and it takes 40 mins to get there by cab which needs to be booked at the ferry terminal. That aside, it was all worth it as the resort was really private and most importantly the service was top. specifically would like to highlight Fazli and Deden that were extremely helpful and cheerful. They never failed to attend to our queries promptly and went beyond what was expected. Thanks once again for the great experience!

The hotel and its facilities are very nice. Here and there a few spots of improvements needed but otherwise a very attractive hotel with lovely features. A very pleasant stay starts with a dedicated lounge at the ferry terminal which is available upon arrival and departure (taking care of your visa and other requirements). Travel to the actual hotel is within short 20 minutes by hotel shuttle bus. You can chose between colonial style suites at the main building or near by or Thai/ Bali style villas on the large ground and a short walk away from the main building. The Thai villas are very nice, filled with all the necessary amenities and some top of the range products. Plenty of storage space, outdoor veranda seating and well kept exterior make it really nice. At the main section, the pool is with its 50 meter in length a true highlight, together with the very easy and close proximity to the pristine and huge beach section. Although facing north, the beach is actually in a bay and can be explored for hours. Also well worth mentioning is the spa which provides truly amazing treatments administered by very experienced therapists who will truly pamper you from start to finish. Regrettably, there are also a number of shortcomings. Although the hotel provides insect repellant for your daily use, even the best of preventions and best of cleaning/ spraying efforts of the staff will not stop billions of sand flees attacking you on the beach, especially after rain or during the evening hours when you become their dinner. However, the biggest drawback is the food and beverage section. For a hotel operating in such a high price category, the restaurant is a true letdown perhaps even the sole reason for not coming back again. Yes staff everywhere is very friendly, attentive and making it their business to know you by your first name from the start, but the entire food and beverage section requires a lot of improvements to even get close to a star rated service. Yes the drinks are well made (guess can be expected at prices of US$20 plus) but the restaurant service truly lacks what it takes. The food, expensive as it is, lacks any sort of imagination, is void of any special touches, and surely does not represent Indonesian cuisine in any shape or form. As said, staff are very friendly and trying their best however, if they are not taught the basics or led by indifferent managers, then things need to change. Management comes from the top. In summary, if you are looking for a nice place to relax in a colonial style building, not too crowded with a lovely pool, then please try the Sanchaya. However, if you looking for cuisine which is anything but poor, not even ordinary, then you better look elsewhere.