Holiday Inn Express Datong Pingcheng, an IHG Hotel Reviews

Response from Property: Dear Guest, thank you so much for sharing your lovely stay experience with us! We’re thrilled the top-floor upgraded room brought you a pleasant surprise—knowing you found it spacious and comfortable, and the large bathroom practical for two, makes us truly happy. We’re also glad you enjoyed our breakfast, especially the live cooking stations. It warms our hearts that our receptionist helped with local restaurant and Datong sight access tips—we always want to help guests explore the city better. We’ve noted your feedback on the gym being a little small and will keep it in mind for improvements. And we’re pleased our location, with easy, affordable Didi rides to the old town and South High-Speed Rail Station, worked well for you. We can’t wait to welcome you back to Datong and our hotel soon! Warm regards, IHG Social Listening Team

Response from Property: Dear Guest,thank you for choosing to stay at Holiday Inn Express Datong Pingcheng and for sharing your detailed experience! We are delighted to know that your two-night stay lived up to the star-standard service you’ve experienced at our European properties, from courteous hospitality and room cleanliness to facility experiences and responsive service. This remains the core of our service commitment.We greatly appreciate your suggestion regarding minibars in rooms and will promptly share this with our management team for consideration in future adjustments. From our hotel, you can easily access major attractions to experience Datong’s unique charm. Shopping centers like Wanda Plaza and Datong Parkson Outlet are also nearby to meet your shopping needs.We look forward to welcoming you back soon!Best regards,IHG Social Listening

Response from Property: Dear Guest,thank you so much for your wonderful feedback! We are thrilled to hear that our staff made your stay special with their kindness and willingness to assist—this is exactly the level of service we strive to provide every guest.We’re also glad to know you appreciated the daily thorough maintenance of your room; cleanliness and comfort are always our top priorities.As for the breakfast, we’re delighted it exceeded your expectations! Alongside our classic Chinese and Western buffet options, we take pride in offering signature touches like flaky croissants and freshly brewed coffee made with Luckin beans. Our noodle station is especially curated to let you savor local Datong flavors, featuring specialties such as Daoxiao noodles (knife-shaved noodles), lamb offal soup noodles, and tofu noodles—all to give you a taste of authentic local cuisine right at the start of your day.Thank you for choosing us, and we can’t wait to welcome you back for another enjoyable stay. Best regards, IHG Social Listening

Response from Property: Dear guest, thank you for your kind feedback! We're glad you appreciated our prime location in Pingcheng District—just 3 km from Datong South Railway Station and 11 km from the airport, offering easy access to Yungang Grottoes, Datong Ancient City, and Wanda Plaza. Our team takes pride in delivering excellent service, from seamless check-ins to responsive assistance. We also prioritize cleanliness, ensuring stylish rooms with high-speed WiFi and comfy bedding stay spotless, along with regularly sanitized public areas. Whether for work or travel, enjoy our convenient amenities like local-flavor breakfast and delivery robots. Hope to welcome you back soon for a full 5-star experience in historic Datong! Best wishes, IHG Social Listening Team

Response from Property: Dear guest, thank you so much for your wonderful review! We are delighted to hear that you had a pleasant stay with us and found the location to be excellent, the staff to be helpful, and the environment to be clean and tidy. We strive to provide the best service and experience to all our guests, and it's feedback like yours that encourages us to keep doing what we do. Best wishes, IHG Social Listening Team

Response from Property: Dear Guest, Thank you very much for choosing our hotel. Datong is a city full of cultural heritage. We also hope to make you feel the cultural atmosphere of Datong and add convenience to your travel through unique designs such as a large arched LED screen top, coffee corner, and reading bar. For breakfast, there are not only Chinese and Western dishes, but also noodles with local characteristics, such as Daoxiao Noodles, mutton chop noodles, bean curd powder, etc., to taste the delicious food of Datong and start a day full of vitality. Thank you again for your support and kindness. We will wait for your next visit with more enthusiasm and thoughtful service. Good luck with all your wishes! IHG Social Listening Team

Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel.Cleanliness and tidiness are aspects that our team places great emphasis on. We always strictly adhere to hygiene standards to ensure that every room is clean and tidy, providing you with a warm and comfortable accommodation environment. Our employees have undergone professional training and management. From check-in procedures to check-out and checkout, our staff will pay full attention to your needs and feedback, ensuring that you can enjoy attentive and thoughtful service. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening

Response from Property: Dear guest, we're thrilled to see your "clean, best service, great location, awesome breakfast" review! Nestled just 11km from Datong Yungang Airport and 3km from Datong South Railway Station, our prime spot lets you dive into the city with ease.Our breakfast spread is where tradition meets delight: flaky Holiday Inn Express signature croissants, freshly brewed Luckin coffee, and local favorites like hand-cut noodles, lamb offal soup, and tofu noodles—all served hot to kickstart your day. Our team obsesses over details (think spotless rooms and 24/7 warm welcomes) because your comfort is our core mission.Can't wait to welcome you back to our little slice of Datong—where every stay feels like coming home.Best wishes, IHG Social Listening Team

Response from Property: Dear Valued Guest, thank you for your wonderful feedback! We're delighted to hear that you enjoyed our room services and breakfast offerings. At Holiday Inn Express, we take pride in serving a breakfast that combines international standards with local flavors. Our signature flaky croissants, freshly brewed Luckin coffee, and noodle station featuring authentic Shanxi specialties like hand-pulled noodles, lamb offal noodles, and tofu noodles are all carefully curated to give you a delicious start to your day.No matter when you arrive, we always prioritize your satisfaction as our highest service tenet, providing you with patience, sincerity, and enthusiasm. We're so glad these touches made your stay more enjoyable. Our team looks forward to welcoming you back for another comfortable stay and tasty breakfast experience! Best regards, IHG Social Listening Team

Response from Property: Dear Guest, Thank you for staying with us and for your feedback. We apologise for any inconvenience you may have experienced during your stay. Throughout your stay, if you encounter any issues, please do not hesitate to contact our front desk staff, who are available to assist you promptly. We appreciate your review and will share this information with our team to improve our services. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, IHG Social Listening Team

Response from Property: Dear guest, thank you very much for choosing to stay at Holiday Inn Express Datong Pingcheng and sharing your heartwarming stay experience! We are delighted to learn that you were impressed by the station drop-off service. Providing attentive service that exceeds expectations for our regular guests is our unwavering pursuit. Your recognition inspires our team to continue to maintain high standards of service quality. We look forward to bringing you a warm and comfortable stay again on your next trip! Holiday Inn Express Guest Care Team

Response from Property: 尊敬的客人您好，感謝您選擇入住大同平城智選假日酒店，並分享您的寶貴意見。我們注意到您對房間空間和花灑使用體驗的反饋，已將此問題記錄並轉交工程部門核查優化。同時很高興您認可早餐品質，這將對其他客人提供重要參考。您的反饋對我們持續提升服務至關重要，期待未來能為您帶來更完善的住宿體驗。祝您旅途愉快！智選假日賓客關懷團隊

Response from Property: Dear guest, thank you very much for choosing to stay at Holiday Inn Express Datong Pingcheng and for taking the time to share your stay experience! We are delighted to learn that you are satisfied with the room upgrade, amenities, and breakfast quality. It is our honor to provide you with thoughtful service during your trip. We are particularly pleased that you appreciated the details of the sunscreen sleeves, which reflects our customer-first service philosophy. Thank you again for your support and we look forward to continuing to provide you with a warm and comfortable stay in the future! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you very much for choosing to stay at Holiday Inn Express Datong Pingcheng and sharing such a heartwarming stay experience! We are particularly pleased to learn that you appreciate the high-speed rail transfer service and the team's responsiveness. Your appreciation for the warm hospitality of our Shanxi colleagues is a great encouragement to us. Your satisfaction is our greatest motivation to continuously optimize our services. We look forward to providing you with a warm and thoughtful accommodation experience again on your next trip! Holiday Inn Express Guest Care Team