Best Krakow Hotels

The hotel is the on the verge of old town, pretty far away. It's okay for business travel. I like it because the room is bigger comparing to other four star hotels in downtown.

Very close to the main attractions, there are also many convenience stores and restaurants nearby, which is a convenient and good choice. The room was clean and tidy, and there was a small balcony, which was very pleasantly surprised. The quilt and pillows have a faint fragrance, and are also soft and comfortable, it is recommended.

The room is small but very warm. The bathroom is large. The service is good. The breakfast is very interesting. It is in the basement. The yogurt fruit coffee ham is very sufficient. The street food at the door tastes very good.

There is a very listless young lady at the reception who has no answer to anything. Hence the bad ”service” rating. The apartment booked is not in the building given in the address, but about 5 minutes' walk away in a residential building in the back. The location is still very good, the tram stations are only 3 minutes away. Breakfast is in the café opposite the building where the reception is. Breakfast is OK, there is white and dark bread (no rolls), various salads, ham, cheese, butter, strawberry jam, scrambled eggs, sausages, crêpes (unfortunately no chocolate spread), a homemade cake (very tasty), orange juice, milk, tea (black and green) and coffee and muesli and tomatoes and cucumbers (freshly sliced). Breakfast is served from 8-10, and it is always freshly refilled right up until the end. So actually very good. The apartment has been renovated relatively recently, but unfortunately the washing machine has no connection. The kitchen has a stove, a microwave and a kettle and a refrigerator. Functional. There are also cleaning products. The cleanliness was OK, but not great, the corners were not wiped. There were 2 large beds, unfortunately without bedside lamps. But all in all OK. The surroundings are great! Lots of cafes and restaurants, nice atmosphere. It's about 10 minutes by tram to the city center. Tip: there is a week's ticket for tram and bus (trains cost extra).

No air conditioning, only fans

The breakfast at the hotel is delightful, offering a diverse selection of fresh and delicious options that cater to various tastes. The quality of the food and the pleasant dining atmosphere make it a noteworthy highlight of the stay.

Location is perfect. Really nice place just next to old town and town was pretty. Hotel building can feel the history. Air conditioning working well. Room was clean and people is nice with delicious breakfast buffet. From 7:00am - 10:00am. And check out time is wonderful till 12:00pm. But 1 thing, wifi connection is not good. This is hurting point. Hope can be improved next time :)

The positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice. The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage. The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.