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First review on TripAdvisor, as felt had to thank the hotel for such a lovely stay. The room was spotless, large and the bathroom had a bath and a shower (that worked really well). The room was quiet and on the 4th floor with a nearby lift. (My 73 year old, disabled mother could have stayed here easily too). The staff were friendly and efficientl. I was worried as I didn't have any Polish, but they were more skilled than me and could speak English really well. We had breakfast one day which was varied and plentiful and in a lovely breakfast room. We didn't get down to breakfast the other two mornings as the beds were so comfortable! I wish we could have bought the pillows! Hotel building and fixtures are traditional, which is why we chose it and it didn't disappoint. Mini fridge in room. Perfect position, 5 mins from the Jewish Quarter and 20 mins from the Old Town. 5 minutes from a train station, 1 minute from a tram stop. Parking (for hired ebikes and scooters just round the corner). Luggage room for when you check out. All in all, if / when we visit Krakow again, we will be staying here.

We stayed here for 7 nights and are more than happy with our choice. If you are looking for a modern, hi spec, tendy hotel, this is not for you. If you want a hotel in a great spot in the old Jewish quarter, close to everything you need and oozing with history and character, this is a great choice. It could be argued the hotel is dated, I’d kind of agree but the bed was comfy, the air con worked, plenty of hot water and the staff were all helpful and kind. It was a bit stuffy too, but I’d imagine it would be toasty warm in a bitterly cold Polish winter. Breakfast was great, super coffee machine too. Plus the Wifi worked a treat. You could do a lot worse than staying here just base your expectations properly.

The apartment was very clean and up to date, even had netflex on all tv's in the apartment. about 10 mins walk from the square but right next to a large shopping centre, which was a plus! The communication between the admin team and myself was fantastic. Nothing was too much trouble for her (Alex) we called her several times during our visit and each time she help[ed us out no end. Would defiantly book again.

Upon arrival we were told our room wasn't ready so we will be put into a different room even though we were checking in hours after the official check in time. We were put in a a like for like room so this wasn't an issue except it being up more stairs. In the morning we hunted around for where breakfast was and couldn't find the area and the reception was closed so we were left with no choice but go somewhere else for breakfast which was an expense we were not expecting. When we got back that evening again reception was closed so there was no staff to ask and the same happened the following day. Eventually on the third day we found someone who told us it was at ”the bicycle”, this was all the English that this member of staff could manage, later that evening we found someone in reception who informed us that breakfast wasn't held at the apartments but in a cafe over the road. When we went to the cafe the following morning they asked us for breakfast coupons that we were supposed to have been given up check in 4 days prior! When I went to reception to complain and ask what solution could be offered as this was now the while trip without breakfast I was just told ”complain online” with no mention of a solution. This was the main issue but some smaller ones were the oven in the kitchenette not working and being told someone would come look at it which never happened and no cleaner came to the room for the whole trip. Also the apartment could sleep 6 (3 x double beds) however there was only 2 plates and bowls in the cupboard which meant we had to take it in shifts eating.

Location is perfect. Really nice place just next to old town and town was pretty. Hotel building can feel the history. Air conditioning working well. Room was clean and people is nice with delicious breakfast buffet. From 7:00am - 10:00am. And check out time is wonderful till 12:00pm. But 1 thing, wifi connection is not good. This is hurting point. Hope can be improved next time :)

The breakfast at the hotel is delightful, offering a diverse selection of fresh and delicious options that cater to various tastes. The quality of the food and the pleasant dining atmosphere make it a noteworthy highlight of the stay.

The hotel is the on the verge of old town, pretty far away. It's okay for business travel. I like it because the room is bigger comparing to other four star hotels in downtown.

A great hotel close to Krakow’s market square. After the refurbishment of the hotel, new parts have been added. It smells very fresh. The air conditioning is good. The bathrooms, towels and sheets are clean. Great breakfast options. Even select all before 10 o'clock, even coffee cake. There is no hotel parking, but it is easy to find free parking locations in the surrounding areas from 8pm to 10pm. Great service. Friendly gentleman at the reception. We will definitely come back here.