Family-friendly Hotels in Chicago

According to the booking, filter and photos, it shows there is a pool at this location. THERE IS NOT A POOL HERE. We only booked this hotel for the amenities and view. Not finding out until we had checked in and inquired about pool hours we were too late to cancel our hotel. So just wasted a night and money on a place I would have never stayed at. We did not have a pool and according to trip booking parking showed for $78 but was more when we arrived. I’m not happy

From our initial checkin we were greeted with friendly staff! They were happy to help in any way possible to make our stay as comfortable as possible. The room was clean and plenty big enough for 4 us, 2 Adults and 2 Teenagers. Clean with everything we needed. Gym for one of our sons, printed schoolwork for another and provided great tour information. The Hotel is located in absolutely the best position for walking. Surrounded by restaurants, shops as well as having their own kitchen on site. We had a Buffett breakfast on our last morning which was great. AC Hotel provided us a perfect start to our family holiday. We will be back in 2023!

It's very clean and the service is good. It's right in the city center. It's convenient. It's suitable for friends who like to go to scenic spots. But if you drive there, the parking fee is a bit expensive! !

Recently stayed for 5 nights on a business trip and was less than satisfied. When I arrived to my room, the refrigerator and TV were both unplugged and the carpet was wet under the refrigerator from it being off. I had to move the dresser out and plug both back in. While there I had a few articles of clothing dry cleaned and that was a mistake. I followed the in room instructions filling out the form and dialing ”0” to have the clothes picked up but couldn't get a hold of anybody. When I brought them in the provided bag to the front desk the staff looked at me as if I was from another planet before calling somebody to come take them as they wanted nothing to do with it. The clothes were returned late and not by the 6PM time they were guaranteed to be delivered by. To make it worse, when reviewing by receipt after leaving I found that I was charged nearly triple what my laundry receipt showed. I sent an email to the hotel with copies of both the laundry and hotels receipts and over 5 days later now and have yet to get a response. I called yesterday and after waiting on the phone for over 25 minutes I was transferred to accounting. Accounting told there was nothing they could do because that was the amount the outside service they use charged them even though it didn't match the pricing provided in the room. I was then transferred again to housekeeping where I had to leave a voicemail and a day later and still no response. There are plenty of hotels on and near Michigan Ave. If you prefer good customer service stay elsewhere.

Firstly we stayed for the marathon weekend - chosen on purpose having stayed elsewhere on a prior trip. Great location at the top of Grant Park and easy 15m walk to the start line. We stayed in the gold level for an upgrade fee - the lounge had lovely staff, most welcoming and wishing us well on marathon day offering us food. We were on floor 15 next to the lounge which meant some food smells first thing - no worry on marathon weekend as we were up anyway but I’d avoid 15 on other days! Also biggest let down was the noise both from the corridor but mostly the connecting room - almost like the guest next door was in our room while talking on their phone at midnight !! Real let down and I’d stay elsewhere next time or be sure to request a non connecting room - in fact with the extra taxes, resort fees (as a U.K. traveller these are a rip off, just put the room price up!) this hotel isn’t worth the premium. Key lock on door was intermittent, several visits to reception to get keys recoded despite not being near a mobile, long wait for bell service, felt a bit dated. Excellent lounge staff made up for it a little so 3.5 stars rounded up to 4.

We got to the hotel at around 7am from Seattle and it’s our first time in Chicago. Overall the workers in the hotel they are so helpful and accommodating. Specially Anastasia and Enrique they helped us out with the parking and stuff to see in downtown Chicago. We ate at the bar that night and the bartender was so helpful. We know that he was busy but he was still nice. We had a good experience in this hotel and can’t wait to go back with the whole family. The location was convenient you don’t need to rent a car. The train is just there as soon as you leave your hotel. Shopping is just around the corner. The coffee at the goddess is a must. The bean is just a block away. We really enjoyed staying in this hotel and will visit again soon. Thanks again to Anastasia and Enrique you made our stay memorable.

The small fridge in the room automatically shuts off after 2 hrs and doesn't stay at a safe temperature to store breast milk. The front desk advised to just use an ice bucket. This is problematic because (1) you will have to continually refill the ice bucket and (2) there is limited capacity. After an escalation to the manager, they offered to hold my milk behind the front desk in their fridge. I am not comfortable with that ”solution” nor do I want to go back and forth to the front desk for my baby's bottles and milk storage. He advised they previously provided medical fridges but they currently do not do so. I am so beyond disappointed. I expected so much more from this brand and now have to figure out something to do with my milk for my exclusively breast fed baby. Ugh, don't they have mother's stay at this property!? Marriott, do better!

We stayed at ES mag mile in October. There were 2 couples and since we arrived early morning I called ahead and paid 35$ to have a early check in in one of our rooms. Only one was available for that. We appreciated being able to leave our luggage, freshen up and do a little exploring. I have to say we were only able to do one complimentary morning breakfast since it ended at 9:30. It was fine and a basic breakfast. We did not have to wait long and there was seating. The evening social was pretty sp**** and really no more than salsa, chips and a few veggie sticks. Our room was dated but we had a comfortable bed and a pretty good view of the river from the 11th floor. Water pressure was low and the bathroom lighting was very dim. I did makeup in the room window for light. Overall the room was clean and mostly quiet( noisy neighbor) and we rested well. People were nice and as helpful as possible.

The location can't be faulted, not on Michigan Avenue, but right next to the Avenue. Surrounded by shopping malls and luxury stores. Shopping and eating are very convenient. The girl has reserved dinner on the 65th floor of the John Hancock Building 6 minutes on foot. The environment and sanitation are the standards that old hotels should have. The rooms are very large Both shower and bathtub Washstand Double Desk Especially to praise the housekeeping We stayed for two days, so the toiletries and cosmetics were randomly placed on the sink, and the service staff helped to arrange them neatly one by one, and put white napkins under them Even the charging cord is rolled up neatly

Strong praise! First of all, the pillows are very comfortable. The first hotel pillow allows me to sleep without neck pain. Secondly, the slippers and bathrobe are great! No need to call the front desk to take off your shoes. Next, the coffee machine has great reviews, lots of cups and lots of different flavors. The hotel room is very spacious and has a Bluetooth speaker. Very comfortable! Service: Very considerate, the front desk staff are very warm and considerate. Facilities: There is no dining in the hotel, there is a bathtub and shower in the room, and the toilet is very spacious. Cleanliness: Very clean and the bed is very comfortable.