Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.4
Amenities8.4
Service8.3
Cleanliness8.6
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All reviews(87)
Positive reviews(82)
Reviews with photos/video(42)
Clean and tidy(10)
Awesome stay(10)
Awesome rooms(9)
Friendly host(9)
Great location(5)
Delicious breakfast(4)
Negative reviews(5)
Eric-Zheng
Aloft King Room
Stayed in Jul 2025
Solo traveler
10 review
8.0/10
Very Good
Posted on Aug 13, 2025
Nice place, good service. Close to city centre, and right place for business trips.
Response from Property: Dear Eric,Thank you for your kind review! We’re glad you enjoyed our location and service, and that we could provide a convenient base for your business trip.We look forward to welcoming you again soon.Best regards,RosaGuest Service Assistant
Novacane
Aloft King Room
Stayed in Jun 2025
Couple
3 review
10/10
Outstanding
Posted on Oct 4, 2025
Lovely staff and loved the room and the view and the breakfast was lovely
Response from Property: Dear Novacane,Thank you so much for your outstanding review and perfect scores across the board! We're thrilled to hear you loved the room, the view, and that breakfast hit the spot. It's also wonderful to know our staff made a positive impression on your stay — your kind words truly mean a lot to us.We hope to welcome you back again soon for another memorable experience!Warm regards,RosaGuest Service Assistant
Guest User
Urban Larger Two Double Room
Stayed in Sep 2025
Family
1 review
10/10
Outstanding
Posted on Oct 8, 2025
Great 2 days here with the family to go see Aston Villa. 5 mins in uber to the stadium. Same to the train station after. Didn’t eat breakfast there just coffee which was nice and bar nice and chilled out.
Rooms big and beds really comfortable.
Response from Property: Dear Guest,Thank you for your wonderful review. We’re so pleased you and your family had a great stay with us and found our location convenient for visiting Villa Park. It’s lovely to hear you enjoyed the comfort of our rooms, the coffee, and the relaxed atmosphere at our bar.We hope to welcome you back again soon for another enjoyable visit.Best regards,RosaGuest Service Assistant
Bettychang
Urban Larger Two Double Room
Stayed in Jun 2025
Family
18 review
8.0/10
Very Good
Posted on Jul 24, 2025
While it's a bit far from the city center, the facilities are newer, ensuring a very comfortable stay.
Original TextTranslated by Google
Response from Property: Dear Bettychang,thanks for your wonderful reviewWe are glad you had a lovely stay with us!Looking forward to welcoming you back in our hotel!Kind regards,Front desk
TeachC
Aloft Twin Room
Stayed in Jun 2025
Traveling with friends
17 review
10/10
Outstanding
Posted on Jul 20, 2025
Loved the fun atmosphere of this hotel. Front of house was friendly and helpful, the breakfast was generous, and the lounge was lively. I would book again!
Response from Property: Dear TeachC,Thanks for your wonderful reviewWe are glad you had a lovely stay with us!Looking forward to welcoming you back in our hotel!Kind regards,Front desk
Guest User
Aloft King Room
Stayed in Mar 2025
Other
1 review
2.0/10
Posted on Apr 14, 2025
I booked a stay and unfortunately couldn’t make it due to illness, I contacted trip.com explained my situation, to change the date of the booking for me and instead of understanding my case,they went ahead and kept the and no one used it!!
All I requested for was a change in date so I can recover from the illness and use what I paid for. I am highly disappointed. And if nothing is done about this,it will be a huge disappointment
Guest User
Urban Larger Two Double Room
Stayed in Aug 2024
Family
4 review
8.0/10
Very Good
Posted on Sep 9, 2024
Stink found inside the bathroom to be improved. Lifts were out of service during the occupation.
Response from Property: Dear Guest,Thank you for your feedback and for rating us highly in many areas. We’re sorry to hear about the unpleasant smell in the bathroom and the inconvenience caused by the lifts being out of service during your stay. Your comments have been shared with our maintenance team to address these issues promptly.We appreciate your understanding and hope to welcome you back for an improved experience.Best regards,RosaGuest Service Assistant
Guest User
Aloft King Room
Stayed in Jan 2025
Traveling with friends
1 review
4.0/10
Posted on Feb 20, 2025
Awful service and restaurant food horrible - ordered katsu chicken and fish and chips. The rice was crunchy and hard like eating Rice Krispies, sauce for katsu was lumpy and mushy peas with fish and chips was dried peas that had been lumped together. We went near closing time so think we had the last of the dried leftovers!
Went to celebrate birthday and left a note and reception hadn't even acknowledged the note I left! Also went for a shower and there was no shampoo left in bottle and was abit late to ask while I was in the shower. For a Marriott brand - this was below par. Probably get much better service from the local Travelodge.
Guest User
Aloft King Room
Stayed in Oct 2024
Solo traveler
33 review
7.0/10
Posted on Nov 12, 2024
Clean, quiet, new, and friendly. Sufficient for one night’s sleep. No sleepers. No water. On-site restaurant is barely edible.
Response from Property: Dear Guest,Thank you for your feedback. We’re glad to hear you found the hotel clean, quiet, and our team friendly.However, we’re sorry that the restaurant and some amenities did not meet your expectations. Your comments will be shared with the relevant departments to help us improve.We appreciate your stay and hope to provide a better experience next time.Best regards,RosaGuest Service Assistant
Guest User
Aloft King Room
Stayed in Mar 2024
Couple
2 review
10/10
Outstanding
Posted on Jun 20, 2024
was absolutely amazing, loved it and friendly staff. Hotel was really clean too and breakfast was amazing
Response from Property: Dear Maribel,Thank you for the fantastic feedback! We’re thrilled to hear you loved your stay, enjoyed the friendly staff, and found everything clean with an amazing breakfast. We look forward to welcoming you back for another great experience!Kind regards,Marta SaluriFront Office Manager
Guest User
Aloft King Room
Stayed in Sep 2024
Couple
5 review
10/10
Outstanding
Posted on Dec 16, 2024
Our go to hotel when in Birmingham. Rooms come with a smart tv. It’s not in the city centre but only a 10 min drive away or maybe a 20 min walk. However it tends to be a lot cheaper then centre hotels and is very modern.
Response from Property: Dear Guest,Thank you for your outstanding review! We’re thrilled to be your go-to hotel in Birmingham and glad you appreciate our modern rooms and great value. Our location offers a nice balance of convenience and comfort, and we’re happy it suited your needs.We look forward to welcoming you back soon!Best regards,RosaGuest Service Assistant
Anonymous User
Aloft King Room
Stayed in Feb 2024
Family
1 review
10/10
Outstanding
Posted on May 27, 2024
Perfect stay for a night. Booked a room at the last minute and it met my expectations.
Response from Property: Dear Guest,Thank you for your feedback! We’re glad to hear that your last-minute booking met your expectations and provided a perfect stay. We hope to welcome you back for another great experience!Kind regards,Marta SaluriFront Office Manager
Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear you found the room very spacious and clean, and that our staff made your stay even better with their friendliness and helpfulness.We look forward to welcoming you back soon!Best regards,Rosa Guest Service Assistant
Guest User
Urban Larger Two Double Room
Stayed in May 2024
Family
27 review
9.5/10
Amazing
Posted on Jun 14, 2024
Clean , staffs are nice , good service. Location is not close to city center Main Street. Take 15-20 mins to the main shopping mall. Apart that , everything is good
Response from Property: Dear Lee,Thank you for your review! We’re pleased to hear that you found the hotel clean, enjoyed the friendly staff, and experienced good service. We understand that the location might be a bit further from the city center and shopping mall, and we appreciate your feedback. We hope to welcome you back for another enjoyable stay!Kind regards,Marta SaluriFront Office Manager
Guest User
Urban Larger Two Double Room
Stayed in Apr 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Jun 2, 2024
Nice Hotel Me and my colleagues would surely choose it again next time we visit ❤️
Response from Property: Dear Guest,Thank you for your kind words! We're thrilled to hear that you and your colleagues had a great stay and would choose us again. We look forward to welcoming you back on your next visit!Kind regards,Marta SaluriFront Office Manager