NH Madrid Atocha

NH Madrid Atocha Reviews

NH Madrid Atocha

P.º de la Infanta Isabel, 9, Madrid, Community Of Madrid, 28014, SpainView Hotel Details
NH Madrid Atocha
NH Madrid AtochaNH Madrid AtochaNH Madrid Atocha
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1 night

NH Madrid Atocha Guest Reviews

4.4/5
Very Good
52 review
Verified reviews
Location4.8
Amenities4.1
Service4.4
Cleanliness4.4
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All reviews(52)
Positive reviews(51)
Reviews with photos/video(12)
Convenient location(17)
Easy to get around(15)
Friendly owner(15)
Clean and tidy(14)
Close to train station(11)
Awesome stay(10)
Negative reviews(1)
Anonymous User
Superior Room
Stayed in Nov 2024
Family
5 review
4.7/5
Amazing
Posted on Jan 19, 2025
very nice, everything is very clean its right next to the metro station so its convinent will stay again
Response from Property: Dear customer,It is a pleasure to know you had a nice stayKind regardsRaquel Serradilla
Guest User
Superior Room
Stayed in Jul 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Aug 9, 2024
The location is the best. The Metro station (with lift), bus stop and taxi station is at the door of the hotel. I have booked the superior room. The room was clean and tidy. No bath tub, just shower avaiable. The scenery is also very special, you can see the photos for the window view. I arrived the hotel in 10:00 AM. The staff at front desk was kind and keep the luggage and allowed me to check-in early at around 1:30 without any additional charge. The breakfast was delicious, plenty of fruit and juice.
6/9
Response from Property: Many thanks for your kind comments and the photos to show other customers the room and services .We are glad to know you had a perfect stay.Please visit us again !!Kind regardsRaquel Serradilla
Guest User
Standard Room
Stayed in Nov 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Jan 1, 2025
Very convenient for transferring to other cities or back to the airport. The staff is very helpful
Response from Property: Many thanks for your time and your comments which help us to improve and also are very useful to other customersThanks and regardsRaquel Serradilla
Tony Gribben
Superior Room
Stayed in Oct 2024
Couples
4 review
4.7/5
Amazing
Posted on Jan 17, 2025
Location across the road from Atocha station. An hour before breakfast hotel puts out some complimentary breakfast snacks in reception.
Response from Property: Thanks Tony!!Kind regardsRaquel Serradilla
Jiwon
Standard Room
Stayed in Aug 2024
Solo travelers
1 review
3.5/5
Posted on Sep 18, 2024
I was starting 6 day, I had room key problem. Stared check in, my sister went to see art center get back room and room keys doesn’t work. The hotel reception said that shops’ security but everywhere has security, even Starbucks has security. And reception Louis was so nice person in this NH Madrid Atocha. He has proud his job. Louis thank you for help me out Housekeeper ladies were kindness .
Response from Property: Many thanks Jiwon,We are sorry about the incidence with the keys , and we will congratulate Luis for his job.Many thanks for sharing us Kind regardsRaquel Serradilla
ExpatiRim
Basic Single
Stayed in Jun 2024
Solo travelers
28 review
5.0/5
Outstanding
Posted on Jul 17, 2024
The hotel is simple, smart, cosy, neat and clean. Very well located near downtown and opposite to the train station with plenty of services around. The service provided was excellent and the experience at the hotel was wonderful. The perfect room to explore the city and go back to spend the night at a great price. Highly recommended.
Response from Property: Thanks a lot for sharing your experience and for recommend us.We hope to see you againThanks and kind regardsRaquel
Koki94
Standard Room
Stayed in Dec 2023
Couples
23 review
5.0/5
Outstanding
Posted on Jan 6, 2024
It is close to Madrid station, easy to get to this hotel and find easily. It is a clean and nice hotel, amenities are well-deserved. Breakfast was also delicious, atmosphere was good. Highly recommend those who travelers have much luggage.
Response from Property: Dear valued guest ,Thank you for taking the time to share your recent experience through this Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,PedroReception
Guest User
Superior Room
Stayed in Oct 2023
Business travelers
26 review
4.5/5
Great
Posted on Nov 18, 2023
Service and location are both good, specially if you have to catch a train from Atocha. Breakfast is simple, European style, good quality.
Response from Property: Dear valued guest,Thank you so much for taking a moment to write about your experience at the NH Atocha. We are glad to know that you enjoyed your stay with us, highlighting our privileged location. The satisfaction and comfort of our guests is our main priority. We will be more than happy to welcome you back in a near future!Sincerely,Pedro V.FO Manager
Aisya Mohd Azlan
Standard Room
Stayed in Nov 2023
Family
4 review
5.0/5
Outstanding
Posted on Dec 7, 2023
Friendly and helpful staff, convenient location, room is in a good condition and comfortable.
Response from Property: Dear Mr Azlan,Thank you for taking the time to share your recent experience.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Pedro V.Reception
Guest User
Superior Room
Stayed in Sep 2023
Couples
4 review
5.0/5
Outstanding
Posted on Oct 26, 2023
Very close to the Atocha station. Works perfectly for one night transition in Madrid. Walking distance to retiro park, museo de reina Sofía, museo nacional Del Prado and many restaurants.
Response from Property: Dear valued guest,First of all, I would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us. Your comments, are very important for us in order to improve our service.We are very pleased to read you enjoyed our unbeatable hotel location.In behalf of the whole team, I thank you for your comments and hope to have the chance of welcoming you again in a near future.Best regard,PedroReception
Nora Mansor
Basic Single
Stayed in Dec 2022
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jan 16, 2023
Perfecto!!! Everything is perfect...Location is good...the service 5 stars!! The staff really friendly and helpful...I love this place....I would love to come back again to stay in this hotel....Amazing hotel
6/20
Guest User
Standard Room
Stayed in Jun 2023
Couples
8 review
4.5/5
Great
Posted on Jul 24, 2023
The staffs are super helpful and friendly. The room is also clean but just there is unpleasant smell in the room. Overall is still good.
MC2323
Basic Single
Stayed in Mar 2023
Business travelers
2 review
4.0/5
Very Good
Posted on Jun 12, 2023
Spent overnight, in general a good value hotel with a great location. The dinning area is small and had to line up for breakfast.
SUYOUNG
Superior Room
Stayed in Sep 2022
Family
2 review
5.0/5
Outstanding
Posted on Oct 12, 2022
Good location, warm welcoming reception, clean room. Rooms are small however for staying one night and rushed to Atocha station was fine.
Maria Lifen
Standard Room
Stayed in Jun 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 28, 2022
I went there with a friend because NH group is well know and it was just a few minutes away from the train station. It is really well located and close to some tourist attractions, so we had no problem walking from one place to another. In the hall you can find some candies and a water dispenser! Also, staff were nice to us and everything was clean (as expected). We loved our room with balcony! Sadly, I only took pics of the balcony..