NH Collection Berlin Mitte Reviews

I had a lovely time and would go back again the facilities were amazing and the staff were very helpful

Overall I like this hotel. However the service by 1 rude receptionist should be improved. check in experience was ruined by lady receptionist. Service at reception The full payment including city taxes have been paid via my credit card upon booking. The payments paid and breakdown including city taxes are stated very clearly on the booking voucher. However despite this, I was asked to pay a deposit of amount close to Euro 600 which was the full amount of my stay that was paid using my credit card. Upon asking, I asked the trainee/Lena why I have to pay so much again when I had paid the full amount via credit card. Lena then checked with the another lady receptionist on the deposit that should be secured. However, this lady receptionist informed us to pay a deposit of euro 50 which I have no issue. However, she rudely informed me that I have to pay city tax. I told her that it has been paid and I showed her the booking voucher which clearly shows that city taxes have been paid. But she informed rudely that the amount was charged in other currency, not Euro. Seriously, when I heard this, I was shocked with the “intelligence” of this lady receptionist. She needs to be educated on what is “foreign currency equivalent” and to have some common sense. I disputed this and insisted that i had paid the full amount including city taxes, which was stated very clearly on the booking voucher. Lena agreed with me and reiterated to this lady receptionist that the booking voucher indeed stated that all payments including city taxes have been paid. Thereafter, the lady receptionist left rudely without any apologies. The receptionists should be trained and their service should be improved. Firstly, they should have checked that I have fully paid and should not secure a a deposit of almost euro 600. Only when I asked, they rechecked, but no apologies. Secondly, even after they rechecked, they did not check clearly that city taxes have been paid and insisted me to pay city taxes. No apologies either when they found out. The service from the lady receptionist (shorter girl with curly hair) was so rude and no apologies even though she was wrong in the first place. I highlighted this issue and feedback to the shiftleader, Andreas Levi and made known to him about the receptionists. He immediately went to check and confirmed that all payments including city taxes have been paid earlier via credit card. Thanks Andreas Levi for checking and making our stay better. Bed Not sure why some beds have comforters/topper while some beds without. The beds with comforters are so comfy! Our bed without comforters. Breakfast For Europe’s standard, I think the breakfast in this hotel is considered good. With few hot food such as overcooked bacon, overcooked sausage, baked bean, and eggs. The omelette is nice (thanks to the chef!) Some selections of bread, lots of choices of good quality teas. Few selections of juices. Coffee machine. Fresh honey comb. Complementary water It is odd that complimentary water is only provided to the guests for the first night despite I stay 3 nights. This is the first time I experience this in Europe. Perhaps guest should make different booking for each night. Proximity to trains and attractions Close proximity to train stations and some main attractions. Summary Overall service was good (except for 1 rude lady receptionist). I will still recommend this hotel. Take the breakfast.

Pleasant place to stay. Nice to see it was refurbished since my last stay in 2011.

Nice hotel ,

Great

Very convenient location easily accessible by metro and well connected!

The location is okay, and the rooms are fine, but there are two hotels in Berlin with the same name but different addresses, making it easy to confuse them. A colleague of mine made the mistake and ended up at the other hotel. I reported this to the hotel, and they said many people have reported this, but they don't care, saying it's the guests' fault for not reading the address carefully. The hotel's attitude is questionable. While the address can distinguish the two hotels, the hotel's name shouldn't cause misunderstanding. Knowing that this has already caused a significant misunderstanding, they continue to do so with impunity. I won't stay here again.

This is a very comfortable hotel with a nice aroma in the lobby. The room was spacious and clean, and the bed was just the right firmness! The amenities were all very complete and the location was great. The sauna in the spa was very relaxing! I highly recommend it and will definitely come back.

Excellent hotel, nice location, close to everything, not luxurious and not bad, average. If I visit Berlin again, I will stay there.

The location is good. The hotel is large, the rooms are adequate, and the staff is friendly. The common areas probably need updating, but it's not necessarily old. It's recommended.

It's just so-so. It's easy to mistake it for another hotel with the same name. Reporting it to the hotel can easily cause misunderstandings. The hotel refused to change and said they knew many customers would make mistakes. Anyway, we won't go there again!

Environment: Located right in the city center, close to everything, very convenient. Service: The front desk staff was very friendly, and the restaurant staff were also excellent. Facilities: While you can tell this hotel is quite old, it's still very well maintained.

The room is very nice and new, the hotel service is good, and the transportation is convenient

The room is nice and quiet. It is close to the subway. There is a bar downstairs at night. It is convenient.