"Apt RSEG. DO NOT ACCEPT ON CHECK IN. We had a young toddler with us. Our apartment was in a separate building across a road up a hill. This was not conducive to using the pool facilities. Given we had to go down the road anyway, we ended up going to the beach and paying to use so loungers. To access the pool from our building, you had to cross the road and carry the buggy down steps. It was not accessible. Our only outside space felt like a cage.
We had to sign an antisocial behaviour policy at check in. This gave false reassurance. We had a full blown party in the apartment above us. I complained to reception. No action was taken. There were no staff in our building to notice. I had to complain again the second night.
We had ants in our apartment. The response was to give us a can of insect spray.
The bathroom door was warped and would not close.
The bathroom shower leaked all over the apartment including the bedroom.. They came up and told us it was fine. No cleaning offered. It happened again the next morning. The bathroom door clearly showed damage so we were not the only ones to experience flooding. I again complained and they cleared the blockage. I had to ask again that they wash the floors given we had a toddler crawling on the filthy floors. The bedding was even wet from dragging in the flood.
Overall very disappointed.
The only redeeming aspect was one member of the front desk staff that was attentive and responsive when we spoke with him."
"New, clean, and well-equipped apartment. It had a TV, ceiling fan, and air conditioning in both the dining room and bedroom. It also had a washing machine and dishwasher. Close to the seafront... definitely a highly recommended place."
"Went for a holiday and happy with the stay. The hotel is located in a nice area, with clean room and facilities. Plenty of space to relax during the day,
Local area is convenient, with Carrefour in walking distance and a lot of restaurants. Though the restaurants near the beach are overrated and I would not recommend. Food in the hotel was good, with great value and flexibility. I could just turn up for a dinner and pay at the entrance without any prior booking or notice. I liked it.
Parking was very easy - just navigate to the hotel and you will see the entrance at the front door of the hotel. There is no way you would miss it. It cost 10 EUR a day.
However, do prepare for the mosquitos as there are plenty. I had to buy repellent and sprays in Carrefour to deal with the issue. And we had to shut the balcony during the dawn and night and decided not to use the balcony. The hotel should provide the basic facility for the mosquitos repellent, such as an electric repellent heater. "
"It is not the first time we have stayed in this hostel and the truth is that we are very happy because the staff are very friendly and the cleaning professionals, a 10.
They gave us a fairly spacious room.
The location is excellent, you have the suburban train next door and many eating establishments as well."
"Lovely hotel, very clean and modern apartment. Unfortunately we were located above the ventilation for the laundry/technical room so not a minute day or night that didn't sound like we were next to a factory! We were in room 515 and really this room and the rooms above and below should be blocked off. Not only the constant noise but various smells, some nice....washing, some not so great.....school dinners!
We did ask to move rooms immediately but only 2 rooms with small double beds were offered and we liked the large twin beds.
Would definitely stay again but only if we could guarantee to be away from the ventilation system.
The only other issue... we fancied eating dinner in the restaurant one evening. On arrival, we asked if there were vegetarian options as it's a buffet. The guy told us to go to the snack bar!
Overall a great place for a holiday, just not in room 515!"
"The hotel is very nice with a great sea view, swimming pool and balcony with a view, very enjoyable when the weather is good. The hotel facilities are relatively complete, in addition to the toothbrush, toothpaste, and slippers need to bring your own, the front desk can also change the change to take the bus. There are some very good seafood restaurants around. Apart from being far from the city, everything else is perfect and it is the perfect choice for a vacation."
"Me encantó mi estancia en estos apartamentos. El piso es muy luminoso y limpio, con todo lo necesario para una estancia cómoda. La empresa mostró una atención especial y resolvió todas mis dudas durante el día. La zona es cerrada y muy limpia, con un ambiente tranquilo y silencioso. A pocos pasos se encuentran la playa, restaurantes, supermercados, paradas de taxi y transporte público. Quedé muy satisfecha con mi estancia. ¡Sin duda volveré de nuevo! ❤️"
"The experience in this hotel has been good ,the tric-recruitment I have to say that by the company , there was a computer error , and we recruited for 3 people ,with all included and once made the reservation and payment , We were sent the reservation and only 2 people appeared , having paid the same amount as for 3 people , I am waiting for them to return me the amount I had to pay , for my daughter at the hotel to have access to all included , They told me they're going to solve it and I'm waiting ."
"Very helpful and friendly staff. Most professional. Beautiful gardens, lovely hotel clean and tidy. Modern with very enjoyable entertainment each evening. Most enjoyable stay that made a trip to remember with a perfect location. Nothing too much for the staff. Hairdresser on site and coffee shop too. A five minutes walk from the beach with 2 wonderful swimming pools on site."
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8.3/10
Very Good
GGuest UserI cannot rate it high or low. I did not take up my booking because the booking went wrong and hotel was unwilling to assist. So I went elsewhere.
Somehow while in the process of booking my dates, the system defaulted the dates, finalizing the booking as arriving on my required check-out date.
I needed to be in 17, 18 Feb, checking out 19 Feb... But it booked me only for the 19th. I didn't notice until it
was too late. I tried to change the dates, there by giving the hotel 2 nights instead of just 1, but they would not adjust the booking. They were unwilling to look beyond their cancellation/modification policy. I therefore took my business elsewhere. Their short sightedness and bad business acumen annoyed me.
GGuest UserStrange that there was no one there but it was all handled fine with no problems.
It has a barbecue area which has all the things you need to cook food: plates, cutlery, utensils. Corkscrew was appreciated!
The room was on the small side but perfectly fine for us. The garden and pool were nice and the sauna and jacuzzi pool a bonus.
AAvi ManesThe hotel location is good, the swimming pool is very small, the gym is not well maintained.
The breakfast is very simple.
The hotel is clean.
The check in process is too long and need to register each guest passport.
本本地老虎The hotel is in the best location in Bernal Madena, close to the dining and sightseeing pier. The room was clean and comfortable, and the pier had many dining and bars. The hotel room and bathroom were good. The restaurant on the first floor had a rich breakfast and was a hotel worth staying in. The pier can take a cruise ship to see dolphins 🐬
RRenat Sarzhanov TimokhinCouldn't be better. A hotel with first-class service and customer service. I am super happy with the purchase, the price is worth it. You will not regret. Even the rooms have rituals, the breakfast buffet is all with Iberian pork for those who like meat. Cleanliness of ten, restaurants and luxury food. Incredible views. By the way, the bedding and the bed in general were super comfortable. One of the restaurants has a Michelin star.
MMaria Melero SerranoIt has exceeded our expectations!! We have spent 8 days with All Inclusive and it has been a fantastic vacation. The hotel lacks nothing. Excellent cleanliness, excellent facilities, and very friendly staff. The food is also quite good. The only thing that we believe can be improved is the offer of entertainment activities to the Spanish public. They turn a lot to foreigners and Spanish animation remains in the background. If this would improve, it would be amazing.
As for Trip's customer service, give them a 10, since when we arrived at the hotel they told us that our daughter was not included in the reservation (despite the fact that the reservation was well made) and they made us pay almost an additional €700 for the girl and from the moment one Trip has responded very well, solving the problem quickly and with unbeatable attention. In less than a week Trip has paid all the expenses for this inconvenience and they have refunded me 100% of the amount that the hotel made me pay to be able to check in my daughter.
Thanks trip!! keep it up!
EEsther Jimenez MarmeloThe perfect location close to everything and in front of the sea, the excellent service, the cleaning I have to highlight that in 2 days the room was not cleaned or the towels changed since there were 8 clean towels upon arrival, the facilities were great.
In general quality great price highly recommended
GGuest UserLocation very good. Room size ok. Cleanliness good.
It was a bit tired. Needs refurbishment. Could be a fantastic place.
Our patio door wouldn't lock which would have been a concern if we stayed longer than the one night we did stay. Shower head bracket useless.
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