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9.2/10
Great
GGuest UserThe issue of stars should be re-examined. Hotels packed with people at a rate of 400 euros/night can never be considered luxury. The sun and the proximity to the beach are not a merit of the hotel. Neither is the demand. The hotel is not luxury, 5 stars… rather 4 stars superior. Excessive price for what it offers (not counting the sun)
GGuest UserI have come away from this break with mixed thoughts. There are many positives but also many areas of improvement needed. Booked a preferred club junior suite and had to be moved three times because the air con wasn’t working in the rooms. They didn’t feel special, they were nice rooms, but by no means did I feel I was in a suite. Small
Balcony overlooking the car park and just a standard nice room. Lovely big comfortable bed with great bedding. Wasn’t overly clean, hairs in the bath, used slippers in the wardrobe, stained mugs in the room and stains on the bedside cabinet. Food was awful except for breakfast; tough meats, undercooked meats and the snacks in the preferred club were pitiful with no explanation as to what any of it was. When one snack was black pudding on toast you kind of want the heads up! It was all nice enough but wouldn’t stay here again.
GGuest UserBeautiful hotel with wonderful facilities and services including private pools with plenty of sunbeds, a gym, spa, art exhibition room, games room with pool tables and football tables and TVs showing live sports matches. There are also organised daytime activities and evening entertainment. I loved the neutral and mint earth tone colourway theme throughout the hotel which is very calming and relaxing. I also respect the hotel's commitment to sustainability by installing water filleting machines to reuse bottles and refillable soap and shampoo dispensers.
My room was warm, cozy and clean with a nice balcony view and a variety of tv channel and movie selections including Netflix. The cleaning lady was kind to remake my bed from two twin beds into a large double bed with beautiful flower petal decorations and chocolate truffle treats which were delicious and I appreciated the additional touches. The breakfast was delicious ans very filling, presented in a buffet style with so much variety and choice of different stations within the dining room (cereal and granola; fruit, salad and juice bar; toast and baguette station; pattessarie station; hot English breakfast station with a section dedicated to different preparations of eggs).
Staff were very welcoming, friendly and helpful. The hotel is in an excellent location with stunning sea and mountain hill views and has direct access to Torviscas Beach which is less than a 3-minute walk. There are also many local shops, bars and restaurants including a mcdonalds by the beach.
I really enjoyed my stay here and will definitely revisit in the future!
GGuest UserTravelled here as a solo traveller and have to say I felt very safe. I was also treated exactly the same as everyone else; sometimes solo travellers can be made to feel uneasy asking for a table for one or sitting at sun loungers with a spare one next to it. Rooms were great on the whole. Comfortable and great bedding. It felt clean but there were little things that could’ve been improved such as blood stain on the wall and dust on skirting boards. I was upgraded from a suite to a gold level suite because they’d sold out. They told me that I wouldn’t be entitled to use gold facilities which i understand but equally if I were the manager I would give access to the gold level pool. The standouts were location - easy access to beach, walks and restaurants; Matias the lifeguard who went above and beyond every day; and food at breakfast choice was vast and so fresh, excellent.
GGuest UserLarge, comfortable hotel, but quite old. For me, this is a 3 * hotel, not 4 at all. Very pleasant staff, welcome drink immediately upon arrival, there are absolutely no complaints about the staff. Very small parking, you need to book a place in advance, 10 euros per day. On the 9th, 10th and A floors, the rooms are ”privileges”, but in fact they are no different from the rest. There was only a coffee machine and a huge bed. The view from the balcony of the city is wonderful, but at night it is very noisy.
There are no dumbbells in the gym, although there are a lot of other equipment, which is strange.
AAnonymous UserThe experience was quite positive in general.
The staff were very friendly and the staff were very friendly.
I would repeat without problem!!
Recommended 100%.
IIsobelLovely hotel big and spacious. Breakfast really tasty and all round very clean. Staff provided fizz, sweets and nuts on my birthday which was a lovely surprise. Not much atmosphere and no entertainment at night. Very good location with lot’s of bars and restaurants nearby. Would book again.
HHui LanThe resort is in need of a revamp. The poolside and beaches is good but the rooms are old and the furniture looks dated and worn out . The apartment size is big though, and equipped with utensils, pots , microwave , kettle etc . I knew it was quite old but I hadn’t realised it was that old. Breakfast is adequate
GGuest UserGreat staff working at the buffet. Thumbs up to Yani, who took care of our table every day in a very professional and friendly approach, we really loved it.
The hotel is well located, walking distance to the beach, party area and Siam Park & Mall.
The room was big enough and comfortable, with excellent cleaning service.
I read elsewhere the location was noisy, however, this wasn't the case at all on the 3rd floor facing the window (while the party area next to the beach was very busy).
Overall, great experience, definitely recommendable.
GGuest UserAt the entrance the reception attention was very good staff very careful and educated
Our reservation was as we had made it
Good facilities very well communicated cleaning and service of 10