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9.5/10
Amazing
GGuest UserEl servicio fue excelente, las instalaciones muy buenas. Se hecho de menos zumo de naranja natural en los desayunos y jamon serrano en las cenas, para ser un hotel de 5 estrellas joia.
Pero en general muy bien, tienen varios detalles como bombones, licor......
GGuest UserTravelled here as a solo traveller and have to say I felt very safe. I was also treated exactly the same as everyone else; sometimes solo travellers can be made to feel uneasy asking for a table for one or sitting at sun loungers with a spare one next to it. Rooms were great on the whole. Comfortable and great bedding. It felt clean but there were little things that could’ve been improved such as blood stain on the wall and dust on skirting boards. I was upgraded from a suite to a gold level suite because they’d sold out. They told me that I wouldn’t be entitled to use gold facilities which i understand but equally if I were the manager I would give access to the gold level pool. The standouts were location - easy access to beach, walks and restaurants; Matias the lifeguard who went above and beyond every day; and food at breakfast choice was vast and so fresh, excellent.
DDad cookeHave been to Tenerife on several trips and I wish I had discovered Sunset Harbour on my first visit as I wouldn't have stayed anywhere else.
Great staff all over the complex, reception,pool,cleaning,bar and restaurant, nothing too much trouble.
We really enjoyed our New Year stay.
GGuest UserLarge, comfortable hotel, but quite old. For me, this is a 3 * hotel, not 4 at all. Very pleasant staff, welcome drink immediately upon arrival, there are absolutely no complaints about the staff. Very small parking, you need to book a place in advance, 10 euros per day. On the 9th, 10th and A floors, the rooms are ”privileges”, but in fact they are no different from the rest. There was only a coffee machine and a huge bed. The view from the balcony of the city is wonderful, but at night it is very noisy.
There are no dumbbells in the gym, although there are a lot of other equipment, which is strange.
IIsobelLovely hotel big and spacious. Breakfast really tasty and all round very clean. Staff provided fizz, sweets and nuts on my birthday which was a lovely surprise. Not much atmosphere and no entertainment at night. Very good location with lot’s of bars and restaurants nearby. Would book again.
GGuest UserA nice place to stay. Staff were super friendly. The pool area is exceptional and the pool water was a nice temperature. The rooms are a little dated and could do with updating but overall a nice stay.
GGolnaz EmamiBreakfast was really nice. Every night they have live music. Swimming pool was good. Room can be a bit bigger and all the rooms except our room have a good view. In general I like the hotel.
AAnonymous UserSimply amazing, the best views and location. I would gladly come back again. Great service, everything as it should be. Big thanks to the hotel for making my stay so pleasant.
HHui LanThe resort is in need of a revamp. The poolside and beaches is good but the rooms are old and the furniture looks dated and worn out . The apartment size is big though, and equipped with utensils, pots , microwave , kettle etc . I knew it was quite old but I hadn’t realised it was that old. Breakfast is adequate
GGuest UserGreat staff working at the buffet. Thumbs up to Yani, who took care of our table every day in a very professional and friendly approach, we really loved it.
The hotel is well located, walking distance to the beach, party area and Siam Park & Mall.
The room was big enough and comfortable, with excellent cleaning service.
I read elsewhere the location was noisy, however, this wasn't the case at all on the 3rd floor facing the window (while the party area next to the beach was very busy).
Overall, great experience, definitely recommendable.