Broadbeach Beach Hotels

This birthday stay was absolutely flawless! I was so surprised when they upgraded me to a sea view room – the scenery outside the window was breathtaking. The room had a wonderful celebratory touch with thoughtful arrangements of wine, cake, and decorations that made for fantastic photos. We had such a great time during our entire stay, and the staff were incredibly friendly. For anyone looking to celebrate a special occasion, this is definitely the place to choose – highly recommended!

Our experience was good. The apartments are well organised and no lengthy check-in process like other places. A bit surprised after paying the amount due weeks before and then being requested for another $500 prior to checking in otherwise the booking can't be guaranteed. Most people take American Express in the accommodation industry and this was also a surprise. Apart from that it was a very pleasant state and we will book it again if we get a good deal.

I visited The Star Grand with high expectations, but I left feeling deeply disappointed. From the moment I arrived at reception, I felt an unwelcoming atmosphere that felt like subtle discrimination. As a guest, I expected professional and equal treatment, but the staff’s attitude was far from it. The room was very basic—no Netflix, average amenities, and nothing 'grand' about it. Breakfast was also very limited. I expected a luxury experience but got something very mediocre instead. I do not recommend this place for the price.

The apartment is near the beach, we enjoy with the beach and the clean and comfortable environment, walk 1min to the beach and 20mins to food place

We had a confirmed booking from Trip.com but when we arrived at reception they did not have our booking. It was not Trip’s fault as apparently an intermediate company bungled the booking. The Blues fest was on so everything was booked out for 100km2. Fortunately the very kind manager at the Phoenician miraculously found a 1 br apartment for us and saved the holiday. The hotel is lovely and very central. Cannot fault it but confirm your booking directly with the hotel

Stayed in Unit 1902 and loved it. Great views and the location is so convenient the car wasn't needed. The reception staff were friendly and helpful with any questions. I can't wait to visit again

It’s always a fantastic place to come. The staff are friendly, the residents are friendly and the views and rooms are very nice and homely. The indoor pool is also a bonus. I’ve been here before and I’m never disappointed to come back. It’s definitely my go to place to stay.

Freshly renovated, just needs pictures rehung and towel rails. Great location, quiet but only short walk to action. Views from the 16 floor were worth it! We hope to visit again soon

As an old customer for this hotel, I was well knowing of the location and comprehensive facilities and it offers good value for money...This stay time was a pleasant surprise, we were upgraded to The Star Casino Residents, a luxurious apartment complex across the street on the 23rd floor. The great view from the balcony of the 23rd floor is absolutely perfect, and there are also public lounges, barbecue areas, swimming pool, Spa, gyms on the 20th floor, all of which are free use... The location downstairs is still outstanding (within walking distance to shopping mall, restaurants, bars, clinics, post office, banks, club, supermarkets, and train station). The room space is just right for a family of three (please refer to my picture detail). The staff always well friendly... I will keep this unique experience in mind💕Thank you

The actual place once we got settled was pretty good. The only issue that we really had was that the kitchenette was not clean enough. There were little tiny bug/ants that came out onto the counters every morning, or whenever we’d leave the counter unattended for a while. The utensils in the kitchen weren’t cleaned properly and we had to use boiling water to clean everything before using them. When we arrived we had to wait for the room to be finished, which we didn’t mind at all it was only a 10 min wait, but they had sprayed this air refresher so much that when we went inside we couldn’t get the smell out for an hour or two even w the balcony door open and the fans running. Other than that the bed, air conditioning, TV and rest of the amenities were good. The location was just perfect and super close to the beach. And the staff were very friendly.