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We had such a positive experience at this hotel that we decided to book it again for our last night in the Dominican Republic. The resort is peaceful, featuring saltwater pools, private sea access via a ladder, and crystal-clear waters. A special thanks to Elisabeth, who made us feel right at home and handled our requests with great flexibility and positivity. Breakfast is not a buffet but à la carte, with excellent quality. Amazing sunsets! The location is strategic for visiting Dominicus and Bayahibe. We would definitely return if given the opportunity.

I booked 12 nights here for my wife and I. We both had a great time. The choice restaurants was good. Bookings them via the app was quite straightforward. The beach was beautiful. The staff were friendly and helpful, particularly Mariolos. The only negative was booking through TUI. The TUI rep didn't appear for the duration of our stay. The transfer from the airport was badly organised. But I must stress the hotel/resort was fantastic. If you plan to Scuba Dive I would recommend Dressel Divers 200 metres down the beach.

Appartamento molto grande e dotato di ogni confort, splendida la piscina! tutti i tipi di servizi e la spiaggia sono raggiungibili a piedi. Un ringraziamento speciale va a Francesco che è sempre stato disponibile e ci ha risolto problemi che non riguardavano la stuttura

We had read mixed reviews before we stayed here but did not expect the hotel to be so bad! We checked out 10 days early and moved to another hotel it was that bad. Please don't waste your money on booking this hotel - unless you expect 2 star quality, not 4 star! The staff were rude and didn't care and the food quality and temperature was disgusting. The only good thing was the cleanliness. We had to book for the buffet Christmas Eve as it was the celebration event and had to pay for the wine (never done that before on an All Inclusive). We arrived for our slot and ended up in a queue of about 50 people all holding our plates for what we thought would be a festive feast. The quality of the food was very poor and warm at best. As I hadn't received my pre-ordered bottle of wine, I approached the staff and very politely asked for my wine. One kissed her teeth, rolled her eyes and walked away. The other one said she'd sort it out but when it arrived it was the wrong wine so they said they would get me the one I ordered. When it didn't arrive, I approached a Manager and politely asked for my wine again. He had no idea what he was doing but said he'd sort it out. I then saw a member of staff walking aimlessly around with what I assumed was my bottle of wine. He then returned it to the Manager who put it back in the fridge! I approached the Manager again and said i thought that maybe that was my wine - it was! By that time, I'd eaten my lukewarm dinner and had enough. After another two days of poor food and rude staff, we decided we needed to move to an alternative hotel. When we checked out 10 days early, we were give a form at reception to explain the reason why (obviously happens pretty often) which was then taken to a Supervisor. No-one asked how they could make our stay better or apologised - we just left and got a cab to our new hotel. So if you want a variety of quality food that's hot and tasty and staff that actually smile and are polite, book somewhere else.