Read genuine traveler ratings & reviews to find your perfect stay.
Posted onFeb 3, 2026|Classic Double Room
❤️travellingMy flight was in the morning from MXP, so I left the hotel at 4 am. I asked the front desk at least 5 times about where is the ferry station and time table, which Lorenzo gave me very accurate answer and printed out the time table, indicated the station on map for me. However, the station that he gave me was wrong( I arrived 10 mins in advance ) so I missed the ferry at 4:21….there was absolutely no one in anywhere near the station so I desperately rushed back with my luggages to the hotel, where there is an older guy in the front desk said it’s the next station after the one Lorenzo gave me, which means one more bridge. Yet, I did ask this older guy before I left the hotel at 4 and he was very sure. When the second time i doubted him he said “ you can wherever u like lady!” There was no empathy, as if it’s none of their business! Second time I rushed to the correct station n took the ferry at 4:55 and I missed the train to Milan! Buying another italo ticket wasn’t a problem but it’s about life and limb! I’m just hoping the front desk could be more professional n check really carefully when they give suggestion. I would definitely miss my flight if there was no Italo fast train, plus I took taxi right after I arrived Milano centrale to make it!
Room was small couldnt open big luggage but it was clean, the cleaning lady deserved a big tip! I like they provide water and slippers. The view from my room is authentic.
The hotel is convenient if u r around San Marco square or you always have to go to bathroom.
If u r taking night ferry to Santa Lucia Train station Ferrovia, remember is on the right END station from San Marco, it’s another bridge u have to cross.
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Price per night from:THB 4,768
Posted onJan 15, 2025
Guest User
What a fabulous hotel perfectly located a block from the Grand Canal and close to both the Rialto Bridge and St Marks Square.
The receptionists are outstanding and answered all of our many questions with comprehensive answers, patience and respect. Can’t rave enough about them.
The rooms are even prettier than indicated on line, with plush bedding, a large bathroom and plenty of space.
Breakfast was convenient and offered a large variety of choices. Service was also exceptional.
Without question - you will enjoy this full service hotel. As a bonus, there is also an elevator so you don’t have to lug your suitcase up the stairs.
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Price per night from:THB 5,741
Posted onMar 30, 2026|Family Suite
Alex Fu HKGThe best even hotel I’ve ever stayed in Europe.
Super perfect service, highly professional and quality staff, good English, efficient, and take care of my every details.
Quality physical condition of the hotel, the hotel is a re-renovated building from a flour mill, so that it is very spacious, my room is big enough also in European hotel.
Great location, 15-minute from St Mark’s Sq, chilled island and not distanced but you’ve to take water taxi to get to the hotel
Qualify breakfast, an unforgettable enjoyment for my stay
Reliable Water shuttle bus - one of the very important services provided by the hotel to go to / from St Mark’s Sq, Euro15 for the whole stay, 30-minute frequency every day. And the hotel also offer complimentary water taxi to Murano Island everyday, so that I can visit both Murano and Burano at the same day.
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Price per night from:THB 7,872
Posted onFeb 11, 2024|Comfort Room
Daydreamer1The hotel is located about 15-20 minutes' walk from surrounding attractions and about 28 minutes' walk from the lonely San Lucia train station. However, it is not recommended for travelers with suitcases to walk, although the original picture has a good view. You can go out from the train station and take the bus line 5.2. I may not have bought the ticket properly, but it cost 9 euros to get from the hotel to the train station. The hotel is not very close or far from the shopping street. However, the walking navigation signal is easy to drift. After walking into many narrow alleys, you have to find a way out.
The hotel room is small and the bathroom is large. The hotel does not provide toothbrushes. When I contacted the front desk, they said that the toothbrush was gone, which was very frustrating.
The hotel is near the seaside. You can go there for a walk and have a cup of coffee in the morning. It's not bad either.
The hotel recommended two restaurants: OGINA and which one is 50 meters straight on the right side of the hotel. OGINA Forget it, it's not that good. The other seafood restaurant was okay and the service was good. I ate there all day, but I had diarrhea the next morning. Maybe it was because I was lactose intolerant myself and ate a lot of cheese.
The breakfast in the hotel is very basic. It costs 25 euros and 5 euros plus tax. I am not happy with the 29 euros.
Overall, I spent 2,000 a night and enjoyed 3 stars in a first-tier domestic city.
One advantage of the hotel is that the hassle of taxis is free. z z z
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Price per night from:THB 7,546
Posted onJun 23, 2026|2 Bedroom Chalet
Guest UserThe bus driver who picked us up in the evening was incredibly rude; I wouldn't even give him one star for service. We'd pre-booked the shuttle service and had already been charged online, with the order showing as confirmed. However, for some reason, we couldn't access the bus ticket page – it kept showing an error. Perhaps it was because we were using a German SIM card, or maybe there was an issue with the hotel's website (we tried again after leaving the hotel the next day, and it worked fine). But at the time, the bus driver was really difficult, you know? We tried repeatedly to explain and show him the order confirmation page, but he just said it wasn't his fault, that he didn't care about our reasons, and he only looked at the ticket page. His impatient tone and glare would have made anyone lose their cool. So, my husband got into an argument with him. I tried to de-escalate, telling him I understood it was his job and not his fault, but before I could finish, he pointed his finger at my nose, stared me down, and loudly declared, 'Yes, madam, it's all your fault!' Then he got back into the driver's seat and started muttering to himself in Italian, but in a way that sounded insulting. At that point, I lost it too. We flew all the way to Milan and took a train to Venice specifically not to deal with such attitudes. Can't there be special treatment for special circumstances? I believe such people are rare, but this one incident definitely ruined our vacation to some extent. The bus driver who dropped us off in the morning was excellent. Faced with the same issue, he let us on the bus and even said that these things sometimes happen, proving how different people can be. Now, about the hotel: it's about a 20-minute walk from the train station, so it would be more suitable if you're driving. The internal facilities are decent; the well-equipped kitchen was my favorite part. However, one toilet wouldn't flush, the shower temperature fluctuated between hot and cold, and the soundproofing was poor, likely due to it being a wooden building. The hotel has a pool, an internal shop, and a restaurant. The surroundings are quite isolated, with nothing to do nearby besides farmland and residential areas. The front desk staff provided excellent service.
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Price per night from:THB 1,253
Posted onApr 9, 2026
Guest User
Lovely hotel , very handy for airport. Nice touch to provide water and croissants to guests on welcome. Nice outdoor space with loungers by the pool, pool too icy to swim in though.. nice high ceilings in superior rooms and comfortable beds. We were impressed with the breakfast, lots of choice for continental, eggs too, a lot of effort gone to. As upper floor to room was quite hot either air con or a fan up there as standard would have made it perfect.
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Price per night from:THB 2,226
Posted onMar 27, 2026
Guest User
This hotel has a fantastic location! The water bus station and gondola boarding point are right outside, and St. Mark's Square and St. Mark's Basilica are just steps away. The Doge's Palace is also nearby—all the attractions are very close. There are also many restaurants downstairs, where you can enjoy a meal while soaking up the sun and watching the gondolas pass by. The rooms were clean and tidy, and the service was very friendly. The breakfast was very plentiful and I was very satisfied. I will definitely choose this hotel again next time; it offers the best value for money.
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Price per night from:THB 6,343
Posted onApr 1, 2026|QUEEN GUEST ROOM
Guest UserThe room isn't big, but it's very clean. The front desk staff were warm and welcoming. The bus stop right outside is really convenient for getting to the main island, and there are lots of Chinese restaurants nearby. My only minor complaint is that it's still quite cold, and the heated towel rail was turned off.
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Price per night from:THB 3,089
Posted onMay 25, 2024
Guest User
We arrived at the most expensive hotel (AU$1600 for 3nts, 2 adults) we had ever stayed at, there was no lift to our room on the 1st floor.
I struggled to carry 2 suitcases with no assistance from the gentleman in reception up to the 1st-floor room. This would be very difficult if we were older & unable to carry our cases.
The wi-fi didn't work in the bedrooms only in the public areas - even though we were told it would.
The bedroom had multiple squashed mosquitos on the walls next to the bed.
The lace curtain had a couple of cigarette burns on it.
The bedcover had a cigarette burn on it.
The telephone handset cable was not connected to the .telephone - I tried to fix it but it wouldn't stay in the socket.
The safe was not working.
The instructions to use the safe were so old & worn out you couldn't read them.
The shower wouldn't work properly, so I had to call the person in reception to assist us in getting it working.
You had to get out of the shower cubicle to retrieve shower gel/shampoo/soap. There was nowhere in the shower to put these items. There was no room in the shower at all. I moved the stool in the bathroom to put my shower gel on it & two legs fell off the stool.
The toilet roll holder wouldn't hold the toilet roll and it kept falling off.
The bathroom bin was broken and filthy
The breakfast ran until 10 am, the bread ran out & was not replaced & this was before 9 am.
I am a travel agent & book many guests to stay in cities around the world including Venice
I was upset that this hotel was an extremely poor standard and felt like it ruined the end of my beautiful holiday in Italy.
We would be extremely grateful if you could offer us a credit for our next hotel booking with trip.com, we are in the process of booking our November Asia tour.
Kindest regards
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Price per night from:THB 2,201
Posted onApr 27, 2025
Joseph_HJJ
A relatively cheaper option in Venice. Rooms were very antique and the condition wasn't the best but still functional. Could be a bit noisy as there is a boat station directly in front of it. Good breakfast and service though. Walking will be quite far from the central area amd train station but there water bus will be a good option from this hotel.
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Price per night from:THB 2,006