Affordable, with private beach, next to the industrial area. There is no suitable Chinese-style restaurant nearby, the breakfast is average and the Arabic taste. The sea beaches are superb.
It is very good hotel , I like to stay in Rixos , the food was very testy , but the room service in my last stay was not as much as I expected ,,, not as usual , so it need to improve it , I request blanket , at night but nobody come ,,,, but over all I like this hotel ,,,
A very new hotel, clean and sanitary. The hotel has a simple appearance but is very creative inside. The view facing the sea is very beautiful. There are many sea sports to play and the breakfast is very rich.
Excellent
67 reviews
4.5/5
Price from
PHP 10,940
per night
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Excellent experience with awesome follow from the Trip.com team nice location with amazing view with enjoyable facilities for kids with easy access for hotel facilities clean room with nice hospitality also easy for checkout I will repeated again diffidently with Trip.com thanks again .
The hotel is packed with tourist… the front desk initially give me a double bed even my booking says king bed with sofa. When we are already relaxing in our room after a long drive, someone from maintenance came and fix the design at the top of the headboard. They should be doing this before the guest checked in. Such an inconvenience! When I reported this to the front desk, they said they will check but never came back to me. The next day, I was asking for the help of the lifeguard to open the umbrella but he refused and told me to ask the help of other staff even though the umbrella is just behind him! We stayed to a lot of hotels and this is the first time I’m experiencing this poor service! The only good thing in this hotel is the breakfast and the houskeeping. They are well trained and nicer compared to other departments.
Overall, it was a good experience, but need to have more check-in counters, extended hours for swimming pool use, and should have entertainment shows and activities like other 5 star properties, especially on weekends.
The facility overall is good, and we truly appreciated having access to both Al Hamra Village Hotel and Residences, which gave us the opportunity to enjoy three swimming pools and the beach.
We also really enjoyed the nighttime activities at The Frisky Fox bar and restaurant, as they were very entertaining.
However, the service was quite poor due to the following:
1. My special request, which I added to my booking, was completely ignored. When I asked the reception, they said they had not been informed.
2. The waiting time at the reception for check-in and check-out was very long.
3. A simple request for a one-hour late checkout was not considered.
4. The food quality was very poor—well below three-star standards—and the staff were very slow in refilling buffet items. There were not enough plates for all guests, and we had to wait a long time to get clean ones.
5. The room was clean overall but extremely small, with the TV positioned awkwardly. We kept bumping our heads into it whenever we tried to reach the wardrobe. Additionally, the AC was very noisy, and the water pressure was very low most of the time.
6. The internet connection was very slow across all facilities.
I have been coming to this hotel since 2017, the last time was in 2022. During this time, Hilton became the owner, and everything changed for the worse. Previously, it was Luxury, luxury, no strangers, top-notch service, now it is torn sun loungers, worn towels, plus construction on both sides, and sometimes you can’t go into the sea, it’s dirty. In general, I am of course discouraged. The staff is of course good, they try their best, otherwise .... Only a memory remains from the former Waldorf, I was there last time, and it’s a pity ....
The biggest thing is the smell of sewage in the room. It was unbearable. The last night I had to literally use oils I had to try and not smell it. The noise levels the night before from a party was not fun. The room itself is roomy and super basic. It was quite clean and that I appreciated. The smell though again, unbearable. The smell seemed to permeate much of the hotel. Breakfast was super mediocre. The smell of fried food in there was quite gross and stuck with you. I avoided breakfast the last 2 mornings bc it just wasn’t worth it. Sorry! The beach and pool area were nice though and it was in a great location close to lots of things.
65 reviews
3.9/5
Price from
PHP 8,618
per night
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