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The room is very good, the boss is super good, the location is worse

Writing this with great a disappointment being a Sri Lankan to inform you how South lake Resort Koggala handled my (confirmed) reservation. This is property is utterly disorganized property, full of highly unprofessional occupied and staff with Zero communication skills and Zero training in business ethics, and last but not least how greedy they are for money. I say this because, South Lake Resort cancelled my confirmed reservation with less than 24 hrs prior to arrival. Incident in brief, For my 21st B day celebrations photo shoot, I contacted the hotel reservations on the 25thNovember , the person Bhagya(lady) took my order and confirmed the room reservation for the 2nd Dec. I requested Bhagya to send me the confirmation in writing, which she agreed to do so. But until 30th Nov, no response from South Lake. Bhagya, she is not answering or responding to my calls or even had the courtesy to call back for the call she missed. Eventually I dropped a mail to the common reservation mail id on the 30thhoping the someone from reservations would send the confirmation. On the 1st December noon I get a call from a person called Dilshan, saying that he had to cancel my reservation due to a Australian tour group is arriving and they needed more rooms. therefore, hotel decided to cancel mine and give them my rooms to accommodate their guests. When I questioned Dilshan about this, all Dilshan had to tell me was Bhagya had never communicated this with their team and she is missing from the time she took my reservation and had not come to work every since and even the hotel staff cant contact her to inquire about my reservation.(In writing he sent me) Eventually Dilshan wished me luck ,like he did me favor by cancelling the reservation, and hung up. I was totally helpless in the last minute. So this is South Lake for you, South Lake is not up to the standard as per the Star ratings they advertise everywhere. Their staff are not trained at all, this property is in great greed for money, so whatever happens to the individual guests they don’t care. As long as they can earn more, they will not hesitate to cancel any individually booking s at their Specially If you’re a Sri Lankan, they will not even inform you in advance, they will let you find out that your dooms when you arrive at their reception. Star class standard hospitality South Lake, well done. Neither I will recommend this hotel or ever step in for any reason or won’t let any one book this property ever again.

Location: Follow the Google maps; if there is any confusion, call the front desk, they are accommodating. As soon as we entered, I fell in love with this property. We got quite a walk to our chalet (you can take your vehicle there too), and it was fabulous. We got a private pool, covered villa from a big wooden gate with a small green garden. The villa was nicely arranged with all the luxuries we expected. The Internet can be a little funny, so make sure you use their wifi. The bathroom was huge, and it got a tub, shower, and an outdoor shower as well. This place is ideal for a honeymoon or a private romantic getaway, or a perfect unwind time. Their food can be improved, that was the only concern we had. We had limited options, and they could certainly enhance the flavours. Other than that people are excellent, helpful and outstanding service too.

The gold bubble was a fantastic place to stay. I was a little worried traveling by myself to Sri Lanka for the first time but the staff at Gold Bubble put me at ease. Upon arrival, I was given one of the staff's what's app numbers, and was able to text any time with any questions I had. They were very attentive and always asked what I was up to for the day. It felt like having 2 brothers help me out on my trip. They served a lovely breakfast every day with fresh fruit, toast, an egg and coffee. Gold Bubble is a comfortable hotel with a 5 star staff. I felt comfortable, it was clean, and I felt safe during my stay. I would book again next time. If you are looking to book a taxi from Colombo to Ahangama add Damith to your WhatsApp and set up a taxi ride with him, he is great +94 77 657 6457

Третье посещение Шри-Ланки и лучший выбор проживания и обучения серфингу! Вилла расположена на берегу океана, у чистого и красивого пляжа (спуск на пляж - прямо с территории виллы). С балкона номера открывается потрясающий вид на океан. Очень стильные и современные номера, все продумано до мелочей! Своевременная уборка обеспечивает постоянную чистоту в номере. Очень отзывчивый и дружелюбный персонал. Завтраки и все меню ресторана - на высоте! Уютная территория самой виллы позволяет проводить большую часть дня на свежем воздухе. Обязательно вернёмся снова:)