I recently had the pleasure of staying at Swissotel Makkah, and overall, it was a truly comfortable and memorable experience.
Check-in Experience:
The check-in process was smooth and the staff was warm and welcoming. However, due to the standard 4 PM check-in time, there were long queues at the reception. To avoid this congestion, I recommend contacting the hotel in advance to arrange for early check-in, especially during peak seasons. If you’re an Accor member, the experience is even more seamless and rewarding.
Ambiance & Cleanliness:
From the moment you step into the hotel lobby, you’re greeted with a signature scent that flows throughout the lobby, corridors, and even into the guestroom — creating a consistent sense of calm and cleanliness. The ambiance is elegant and tranquil, offering a relaxing contrast to the bustling surroundings outside.
Guestroom Experience:
The room was spacious, well-maintained, and the highlight was definitely the breathtaking Kaaba view, which added a deeply spiritual and unique element to the stay. The bed linens were soft and luxurious, ensuring restful sleep. The air conditioning was perfectly calibrated, providing a refreshing escape from the intense heat outside. It made re-entering the room after a long day feel rejuvenating.
The room also came equipped with everything needed for a comfortable stay: coffee and tea facilities, quality toiletries, and other thoughtful amenities.
Hotel Accessibility:
A significant advantage of Swissotel Makkah is its location in the Abraj Clock Tower. Unlike many other hotels in the same complex, the lobby is on the ground floor, which means guests can access the rooms directly without switching elevators — a huge plus in terms of convenience.
Service & Flexibility:
The staff went above and beyond by offering us a late check-out while we waited for our continued stay at Swissotel Al Maqam. This thoughtful gesture truly elevated the experience and showed their commitment to guest comfort.
Final Thoughts:
Swissotel Makkah combines comfort, excellent service, and unmatched convenience, particularly for pilgrims and visitors seeking proximity to the Haram. Whether it’s the luxurious bed, the iconic view, or the little details that enhance your stay, this hotel delivers on all fronts. I would not hesitate to recommend it and look forward to staying here again.
We checked in on 17 June 2025 for 3D2N. We requested for Haram View and our request was accepted and treated very well. Our request was accepted and upgraded. The counter and housekeeping staff were very friendly and committed. TQ Marriott. We are excited to stay here again if we get the chance to go to the Holy Mosque
It was good stay with my family. Very near to the Haram and there is mall connecting to the hotel. Friendly staff and helpful. Clean rooms but the service was slow. Highly recommended.
One of the closest hotel to masjidil haram.
But have separate lift access. So you have to change lift at p10 level.. then change to main mall lift..
Breakfast is superb with egg station and pastries desk
We stay at le meridien makkah in 5-8 Apr '26. We would like to recommend this hotel so much, will be back here. What is the best thing from this hotel :
1. Location : Near gate 2 to do Umrah
2. Helpfull staff : the receptionist, sorry we forget his name really helpfull and kind when checkin.
3. Room : room is best! Spacious, clean, neat, well maintaned
4. They have electric for Asian People like us
5. The bed is so fluffy and best bed ever
6. Bathroom : shower gel, shampoo, all of amenities is here with good qualities
Surely will comeback here! Thanks trip and le meridien 🫶🏻
We received a free upgrade from the kind hotel concierge lady upon checking in, we were so surprised and pleased by this upgrade.
From city view to partial haram view, it was amazing masha Allah!
The room was so big! The musollah was gorgeous despite the unexpected size, as I thought it would be bigger. I love the set up of the restaurant buffet, so during breakfast it feels cozy and homey but I wish there would be more variety of food like the other jabal omar hotels that we have stayed before. It could be due to their sustainability efforts so that could contribute to less food waste, I guess?
As for the location wise, walking down was easy to the haram however going back by walking up the hill after completion of umrah was quite painful. We would appreciate if the hotel provide a thorough video explanation of the shuttle bus access during check ins. But other than that, we managed to figure out the shuttle bus service and indeed they are very fast *************!
We were given late check out as requested ************* so we can maximise our prayers in the masjid as we have a late night flight.
Do take note that uber taxis does not pick up from the hotel except for Careem.
Hopefully they will open up a mall within the Address Hotel itself so that it will be easy to find lunch and dinner for our meals. We ordered dinner through room service for our first night and despite the food came an hour later, the portion size and the taste was so scrumptious and yummy! Definitely worth more to pay for the room service rather than paying for the meals at the buffet restaurant!
Excellent hotel, location very near to HARAM, friendly and helpful staff, great for visiting Maccall and performing Omrah, near gate 73 and wheel chair bridge. Down the hotel, there is hyper market, and there is a mall with food court on the fourth floor with lots of varieties.
Amazing room, booked 3 beds, got upraded to 4 beds. Very nice access, near to haram, easy checkin and check out. Very nice staffs, especially the bellboy. The hotel must pay attention to the cleanliness of public facilities, especially the toilets in the lobby are very dirty.
Terrible customer service. Being Hilton Honors Gold member I found the customer service at reception to be extremely rude and uncomfortable. They act like hotel owners with extreme pride and arrogance.
Blamed us for not paying for our room service when we definitely did . We paid over 15000 SAR to stay here and they blamed us for 100 Riyal room service. Won't let us check out because of that.
Worst service ever.
Great
122 reviews
9.1/10
Check Availability
See All 5-Star Hotels in Makkah Province
Recent Reviews for Makkah Province Hotels
See all
9.5/10
Amazing
AAnonymous UserStaying here during ramadhan was a perfect place MaasyaaAllah. Private lift from jabal omar mall and directly to our room.
Female prayer room is next to the restaurant.
We prayed magrib at hotel prayer room, and break the iftar in the resto next to prayer room. Because the location and its fast services.. we still able to catch Isya prayer inside masjidil haram.
The hotel location is nearby haram main gate and also good access of we want to haram new extension.
MMarziraHotel Review: Raffles Makkah Palace
My recent stay at Raffles Makkah Palace was absolutely outstanding, offering a seamless blend of luxury, thoughtful touches, and exceptional service that made our experience unforgettable.
From the moment we arrived, we were greeted warmly by the reception team and delighted with a complimentary upgrade upon check-in. The upgraded room was not only spacious with breathtaking views but also impeccably clean and beautifully maintained, reflecting the hotel’s high standards.
A special thank you to the reception manager, whose professionalism and welcoming demeanor made the check-in process smooth and set a positive tone for our stay. Their attention to detail and commitment to ensuring our satisfaction were truly appreciated.
One of the thoughtful touches that enhanced our experience was the provision of bath salts, allowing us to unwind and relax after completing Umrah. It was a small but meaningful gesture that added to the overall sense of care.
The service throughout the hotel was exceptional. The housekeeping team was proactive, consistently checking in to ensure we had enough towels, toiletries, and other essentials, contributing significantly to our comfort.
Breakfast was another highlight of our stay. The breakfast service team was attentive and welcoming, ensuring we were comfortable and well taken care of. They even provided a walk-around tour of the buffet spread, introducing us to the menu and explaining the dishes. The breakfast theme was thoughtfully curated, offering a wide range of delicious options to suit every palate.
Desta and Sandhy stood out for their exceptional hospitality. They were incredibly helpful, attentive, and proactive in anticipating our needs, making us feel truly valued as guests. Hajar also deserves special recognition for her patience and creativity in resolving our requests with practical and thoughtful solutions.
The in-room dining team, especially Farouk, provided excellent service. Farouk’s attentiveness and efficiency ensured that every meal was delivered promptly and with care, enhancing our overall experience.
Raffles Makkah Palace sets the gold standard for luxury hospitality. With its outstanding service, thoughtful gestures, and exceptional team, it made our stay unforgettable. I highly recommend this hotel to anyone visiting Makkah and look forward to returning for another incredible stay.
AAdanaan ChalacholI recently had the pleasure of staying at Swissotel Makkah, and overall, it was a truly comfortable and memorable experience.
Check-in Experience:
The check-in process was smooth and the staff was warm and welcoming. However, due to the standard 4 PM check-in time, there were long queues at the reception. To avoid this congestion, I recommend contacting the hotel in advance to arrange for early check-in, especially during peak seasons. If you’re an Accor member, the experience is even more seamless and rewarding.
Ambiance & Cleanliness:
From the moment you step into the hotel lobby, you’re greeted with a signature scent that flows throughout the lobby, corridors, and even into the guestroom — creating a consistent sense of calm and cleanliness. The ambiance is elegant and tranquil, offering a relaxing contrast to the bustling surroundings outside.
Guestroom Experience:
The room was spacious, well-maintained, and the highlight was definitely the breathtaking Kaaba view, which added a deeply spiritual and unique element to the stay. The bed linens were soft and luxurious, ensuring restful sleep. The air conditioning was perfectly calibrated, providing a refreshing escape from the intense heat outside. It made re-entering the room after a long day feel rejuvenating.
The room also came equipped with everything needed for a comfortable stay: coffee and tea facilities, quality toiletries, and other thoughtful amenities.
Hotel Accessibility:
A significant advantage of Swissotel Makkah is its location in the Abraj Clock Tower. Unlike many other hotels in the same complex, the lobby is on the ground floor, which means guests can access the rooms directly without switching elevators — a huge plus in terms of convenience.
Service & Flexibility:
The staff went above and beyond by offering us a late check-out while we waited for our continued stay at Swissotel Al Maqam. This thoughtful gesture truly elevated the experience and showed their commitment to guest comfort.
Final Thoughts:
Swissotel Makkah combines comfort, excellent service, and unmatched convenience, particularly for pilgrims and visitors seeking proximity to the Haram. Whether it’s the luxurious bed, the iconic view, or the little details that enhance your stay, this hotel delivers on all fronts. I would not hesitate to recommend it and look forward to staying here again.
SSaad BidiwalaGenerally an excellent hotel. Some staff members would still benefit from further customer service training however it’s absolutely vital that I mention and praise Mr Amro Bin Malih. An excellent Manager of the hotel who Swissotel should be proud to have.
Great approach in dealing with people and a great person in general.
FFarhahmutOne of the closest hotel to masjidil haram.
But have separate lift access. So you have to change lift at p10 level.. then change to main mall lift..
Breakfast is superb with egg station and pastries desk
MMoonyhoneyIt was good stay with my family. Very near to the Haram and there is mall connecting to the hotel. Friendly staff and helpful. Clean rooms but the service was slow. Highly recommended.
AAnonymous UserThe hotel is very nice and clean.
Staff are very polite and friendly. They cleaned the room every day.
The hotel is 5 min walk to the haram, but from the 114 gate (women’s prayer area). Will need to walk a little bit more to gate 79 (king Fahad gate)-Umrah gate. Will need to go up a small hill.
Close to the bus station (9min). Will need to go up a small hill.
AAnonymous UserWe received a free upgrade from the kind hotel concierge lady upon checking in, we were so surprised and pleased by this upgrade.
From city view to partial haram view, it was amazing masha Allah!
The room was so big! The musollah was gorgeous despite the unexpected size, as I thought it would be bigger. I love the set up of the restaurant buffet, so during breakfast it feels cozy and homey but I wish there would be more variety of food like the other jabal omar hotels that we have stayed before. It could be due to their sustainability efforts so that could contribute to less food waste, I guess?
As for the location wise, walking down was easy to the haram however going back by walking up the hill after completion of umrah was quite painful. We would appreciate if the hotel provide a thorough video explanation of the shuttle bus access during check ins. But other than that, we managed to figure out the shuttle bus service and indeed they are very fast *************!
We were given late check out as requested ************* so we can maximise our prayers in the masjid as we have a late night flight.
Do take note that uber taxis does not pick up from the hotel except for Careem.
Hopefully they will open up a mall within the Address Hotel itself so that it will be easy to find lunch and dinner for our meals. We ordered dinner through room service for our first night and despite the food came an hour later, the portion size and the taste was so scrumptious and yummy! Definitely worth more to pay for the room service rather than paying for the meals at the buffet restaurant!
AAnonymous UserThe location is excellent, and the Red Sea is about 100 meters away.
Facilities: Not bad, and the room is big. The mattress is really soft and has good support. This Simmons mattress is the most comfortable I have ever slept on in my life. The last photo is the view from the window, and the Red Sea is not far away.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.