5-Star Hotels in Kanagawa Prefecture, Japan

Excellent hotel. Although the room is large for Tokyo, there’s little room for clothing so you end up mostly living out of a suitcase. Also, toilet light came on automatically and was very bright - so using during the night was disturbing.

The breakfast was very good. The staff were lovely. The room was spacious. My view was lovely. The location was chosen for practical purposes but I would not recommend it for general tourists as there was not much in the area to do. I like to just wander around in the evening and this is not the right choice for that. If you like quiet, it might be good for you.

Fantastic location above the subway. Shopping Malls were literally down the hotel and amusement parks are just a stone throw away. The scenic view was amazing. You won't regret staying in this hotel.very comfy bed.

Ten-yu is amazing. We were impressed from the moment we stepped into the lobby. The kind staff allowed us an early check-in at 1 p.m. and arranged lounge services for our three-day, two-night stay. While the breakfast buffet was exceptional—an extensive spread paired with bubbles and wine—the Kaiseiki dinner was a bit disappointing in comparison. We were fortunate to experience a picturesque snowfall that transformed the hotel’s surroundings into a postcard-like scene, and since we drove, getting around was never an issue despite the snow. The staff were thoughtful throughout our stay. Highly recommended!

I stayed in this hotel with my wife during one night. Though the location was not so good due to the distance that was a little too far to walk to the closest subway's station, the facility was so clean and the service was excellent, so I strongly recommended to you if your priority is ”staying in excellent hotel to mitigate your stress and another reasons, but if not, you had better choose different hotel in the case of enjoying sightseeing or business.

We booked the deluxe twin room for a family of 2 adults and 2 children - ages 4 and 6. The staff were so helpful and welcoming.  Cleanliness was impeccable.  As first time visitors to Yokohama, we thought the location was ok, however we were only getting to know the public transport towards the end of our stay so I’d recommend getting familiar with it to visit attractions more efficiently.

Best hotel we’ve ever been to - the room, amenities, service and friendly employees were all top notch. Icing on the cake was a beautiful view of Mount Fuji from our 49th floor window. Well done Oakwood Suites Yokohama!!!

Spacious and clean room, with welcoming service! We drove to Hotel Indigo Hakone Gora by ourselves arriving rather late in the evening, but still we were warmly greeted by their staff, who followed us to the car park and helped us take our luggages. Check in was smooth and we were in our room in no time! We asked the staff if there was any restaurant nearby and they printed out pages of different selections around the area! Since it was getting late, we didn't bother to go out for dinner, so we gave the hotel's restaurant a try, which quality took us by surprise! Dinner was pretty close to a fine dining experience, with good quality food and fair price - highly recommend. Breakfast was at the same restaurant and buffet style! Yum! The room was clean and spacious, however, the onsen was semi open and we were a bit worried people outside may see us. There won't be people walking right outside, but still fairly close to the gas station/ convenience store across the street - may have to put in consideration on which room type you'd choose.

This is my second visit, what I would say is I was really lucky last time that I booked random classic room via trip.com and I was assigned the minamimirai city+harbour view 2single bed room (which is the most exp one in non suite guest room) , this time I booked for the same view but a double bed and the room is smaller. The room is still so perfect for chill vacation. Nice walk to park or JR station in early winter, convenience shop nearby , everything is fine. Do book for Spa some weeks earlier, I just missed it this time. Hope to return in near future.

It was a perfect hotel stay for families visiting Hakone. The room was spacious for our family of three. Comfortable bed and well kept room amenities. The buffet breakfast and dinner food and drinks were delicious. We love our visit to the Hakone Kowakien Morinoyu which was included with our hotel stay. The only thing I didn’t like was the checkin procedure. We had to use a machine to checkin instead of going to the checkin counter and have front desk staff processing for us. It was a terrible experience because the machine failed at recognising our passport and it was terribly hard to enter everyone’s details on the touch screen. I should have to do this myself as a guest. Please get rid of the machine check in.

Excellent hotel. Although the room is large for Tokyo, there’s little room for clothing so you end up mostly living out of a suitcase. Also, toilet light came on automatically and was very bright - so using during the night was disturbing.

The breakfast was very good. The staff were lovely. The room was spacious. My view was lovely. The location was chosen for practical purposes but I would not recommend it for general tourists as there was not much in the area to do. I like to just wander around in the evening and this is not the right choice for that. If you like quiet, it might be good for you.

Fantastic location above the subway. Shopping Malls were literally down the hotel and amusement parks are just a stone throw away. The scenic view was amazing. You won't regret staying in this hotel.very comfy bed.

I stayed in this hotel with my wife during one night. Though the location was not so good due to the distance that was a little too far to walk to the closest subway's station, the facility was so clean and the service was excellent, so I strongly recommended to you if your priority is ”staying in excellent hotel to mitigate your stress and another reasons, but if not, you had better choose different hotel in the case of enjoying sightseeing or business.

We booked the deluxe twin room for a family of 2 adults and 2 children - ages 4 and 6. The staff were so helpful and welcoming.  Cleanliness was impeccable.  As first time visitors to Yokohama, we thought the location was ok, however we were only getting to know the public transport towards the end of our stay so I’d recommend getting familiar with it to visit attractions more efficiently.

Best hotel we’ve ever been to - the room, amenities, service and friendly employees were all top notch. Icing on the cake was a beautiful view of Mount Fuji from our 49th floor window. Well done Oakwood Suites Yokohama!!!

This is my second visit, what I would say is I was really lucky last time that I booked random classic room via trip.com and I was assigned the minamimirai city+harbour view 2single bed room (which is the most exp one in non suite guest room) , this time I booked for the same view but a double bed and the room is smaller. The room is still so perfect for chill vacation. Nice walk to park or JR station in early winter, convenience shop nearby , everything is fine. Do book for Spa some weeks earlier, I just missed it this time. Hope to return in near future.

During this trip to Japan, we stayed at the New Grand Hotel with a deep sense of history for three nights. The hotel was simple, solemn, elegant and warm. Opposite the hotel is Yamashita Park, which has pleasant scenery, and behind it is Chinatown, which is very lively. The room was clean and tidy, the room key was unique, the staff was gentle, and some of them could speak Chinese, and they spoke it very standardly. The hotel has high-end dining and convenient shopping. During my stay, I saw someone holding a wedding in the hotel.

Thanks to the warm hospitality of the staff, I was able to spend a relaxing time in Hawaii. The staff also cooperated well with each other, and the stay went smoothly. The room was bright with Hawaiian quilted bed covers, and everything was clean.

I like this place very much. There is a bakery next door. It is very convenient to go to Yokohama Station. It is very new and the room is quite big. The staff is very friendly. There is a convenience store just across the street downstairs. It takes only 20 minutes to get to Haneda Airport by taxi if there is no traffic jam. Last year, when I stayed in the lobby during New Year's Eve, they gave residents rice cakes and traditional Japanese New Year snacks. It was very thoughtful.

Ten-yu is amazing. We were impressed from the moment we stepped into the lobby. The kind staff allowed us an early check-in at 1 p.m. and arranged lounge services for our three-day, two-night stay. While the breakfast buffet was exceptional—an extensive spread paired with bubbles and wine—the Kaiseiki dinner was a bit disappointing in comparison. We were fortunate to experience a picturesque snowfall that transformed the hotel’s surroundings into a postcard-like scene, and since we drove, getting around was never an issue despite the snow. The staff were thoughtful throughout our stay. Highly recommended!

Spacious and clean room, with welcoming service! We drove to Hotel Indigo Hakone Gora by ourselves arriving rather late in the evening, but still we were warmly greeted by their staff, who followed us to the car park and helped us take our luggages. Check in was smooth and we were in our room in no time! We asked the staff if there was any restaurant nearby and they printed out pages of different selections around the area! Since it was getting late, we didn't bother to go out for dinner, so we gave the hotel's restaurant a try, which quality took us by surprise! Dinner was pretty close to a fine dining experience, with good quality food and fair price - highly recommend. Breakfast was at the same restaurant and buffet style! Yum! The room was clean and spacious, however, the onsen was semi open and we were a bit worried people outside may see us. There won't be people walking right outside, but still fairly close to the gas station/ convenience store across the street - may have to put in consideration on which room type you'd choose.

It was a perfect hotel stay for families visiting Hakone. The room was spacious for our family of three. Comfortable bed and well kept room amenities. The buffet breakfast and dinner food and drinks were delicious. We love our visit to the Hakone Kowakien Morinoyu which was included with our hotel stay. The only thing I didn’t like was the checkin procedure. We had to use a machine to checkin instead of going to the checkin counter and have front desk staff processing for us. It was a terrible experience because the machine failed at recognising our passport and it was terribly hard to enter everyone’s details on the touch screen. I should have to do this myself as a guest. Please get rid of the machine check in.

Excellent accommodation and the location is to die for if MtFuji and the lake is what you’re looking for. A very quiet area in the morning and at night when the tour buses are gone. For those looking to book, here are a few tips we found out to help you out. There’s no receptionist so you will have to figure out how to get in so do not walk on the street side but walk over to the lake side and enter. Otherwise if you enter from the street side, the first pin pad you see is the wrong one. If it’s in front of the door marked “private” then the door code won’t work. Walk around to the front and look for glass doors. That’s where you can enter your door code. The onsen water is extremely hot. Maybe that’s how onsen works but I couldn’t stay for more than 5 minutes as I got dizzy. The loft area is low ceilings but my kids loved sleeping there. However the food here isn’t great so plan accordingly. The 7-11 close by has great snacks. If I ever return to Hakone I would stay here again.

Highly recommended!!! The food is great, the private bath in the room is great, and the public bath is not crowded, so you can basically enjoy it all to yourself. The scenery outside is beautiful, and there is a shuttle bus to Gora Station. There is a sculpture forest nearby, which is worth a visit

A very old hotel that reveals a rich sense of history, but also has a comfortable modern decoration. It is very comfortable to soak in the hot springs naked, and you can have a perfect night's sleep. The next day I woke up and walked around the mountains. The air was fresh and it felt particularly clean. The hotel's restaurant has Japanese and Western styles to choose from. I ate different flavors in the two days and made a reservation for a kaiseki meal. It was exquisite and delicious. , there is also a 7-11 snack shop not far from the hotel, which is also good. The hotel service is very good. There was a Chinese-speaking lady who specially helped me move my luggage to the second floor (because there is no elevator), which was a little touching!

Great hotel. Service and amenities amazing (except no gym). Thought the rooms was well designed to provide good rest. In my opinion the breakfast was the star. Top Notch!! All in all great experience.

The best thing is the service! The decoration style is relatively modern, not very old-fashioned, you can communicate in English (many hotel communication is quite annoying), you can take the subway to Odawara Station, you will send an email before the trip, and the food is ordinary, not amazing.

This hotel is generally a bad choice, so choose carefully. All the rooms are single-family villas, and they are surrounded by tall pine and cypress trees halfway up the mountain. It is indeed very quiet. The room is in Nordic log style, and the space is quite large. But as a high-end resort hotel, it fails for the following reasons: 1. The biggest complaint is that its food is very, very bad. It's not that I haven't eaten good Kaiseki cuisine. I have been to Japan many times and have experienced delicious Kaiseki cuisine in Kobe's hot spring hotel, and it is very filling. Let's put it this way, the food in this hotel is the worst Japanese cuisine I have eaten in all these years, no one else. There are almost no Japanese employees in the hotel. The people who received us, the waiters in the restaurant, and the people who cook in the kitchen are all Southeast Asians and Indians. Note that the chefs are also. I don't mean to say that Indians are bad, but the chances of them making authentic Japanese food and Japanese service are almost zero. I noticed that all the guests are foreigners, there are no local Japanese people, and I guess this hotel has been abandoned by local Japanese people. 2. The room is not clean. There are many mold spots on the wall. It is terrible for people who love cleanliness😟 3. At 4:00 a.m. on the night we stayed, the whole hotel suddenly lost power, and then the emergency power was activated. The big emergency lighting and doorbell rang repeatedly and shone over my head. It was really annoying to be woken up in the middle of the night. Then no one showed up or apologized or dealt with it afterwards. It's really speechless to encounter such a thing. 4. At 6:00 a.m., there was a radio broadcast, and then there was some prompt in Japanese... My God, I felt like I came here for military training. Then at about 7 or 8 o'clock, the sound of mowing the grass outside was very loud, and I couldn't rest well at all. So in general, the experience of this hotel is very bad. There are other better options at this price. I will never consider it again. I have a shadow on it.

Sincerely the most invincible hotel I have ever stayed in, good service check jn will take you back to your room to introduce all the items and operations in the room. Finally, he offered to take a group photo for us. The food is of very high standard and the portions are large. Outside the public bath there is milk ball soda ice cream free, the room also has many drinks and beer, the lobby has a 24-hour drink bar. The room also has free Bluetooth speakers and a telescope for stargazing. On the day of check out we would transfer to another hotel and offered to help us get our luggage to the next hotel and the shuttle bus would take us where we wanted to go. Shampoo and skincare Lots of different brands to use, and lots of snacks to eat.  P.s. We upgraded the room to the previous level for free

Ten-yu is amazing. We were impressed from the moment we stepped into the lobby. The kind staff allowed us an early check-in at 1 p.m. and arranged lounge services for our three-day, two-night stay. While the breakfast buffet was exceptional—an extensive spread paired with bubbles and wine—the Kaiseiki dinner was a bit disappointing in comparison. We were fortunate to experience a picturesque snowfall that transformed the hotel’s surroundings into a postcard-like scene, and since we drove, getting around was never an issue despite the snow. The staff were thoughtful throughout our stay. Highly recommended!

Spacious and clean room, with welcoming service! We drove to Hotel Indigo Hakone Gora by ourselves arriving rather late in the evening, but still we were warmly greeted by their staff, who followed us to the car park and helped us take our luggages. Check in was smooth and we were in our room in no time! We asked the staff if there was any restaurant nearby and they printed out pages of different selections around the area! Since it was getting late, we didn't bother to go out for dinner, so we gave the hotel's restaurant a try, which quality took us by surprise! Dinner was pretty close to a fine dining experience, with good quality food and fair price - highly recommend. Breakfast was at the same restaurant and buffet style! Yum! The room was clean and spacious, however, the onsen was semi open and we were a bit worried people outside may see us. There won't be people walking right outside, but still fairly close to the gas station/ convenience store across the street - may have to put in consideration on which room type you'd choose.

It was a perfect hotel stay for families visiting Hakone. The room was spacious for our family of three. Comfortable bed and well kept room amenities. The buffet breakfast and dinner food and drinks were delicious. We love our visit to the Hakone Kowakien Morinoyu which was included with our hotel stay. The only thing I didn’t like was the checkin procedure. We had to use a machine to checkin instead of going to the checkin counter and have front desk staff processing for us. It was a terrible experience because the machine failed at recognising our passport and it was terribly hard to enter everyone’s details on the touch screen. I should have to do this myself as a guest. Please get rid of the machine check in.

Excellent accommodation and the location is to die for if MtFuji and the lake is what you’re looking for. A very quiet area in the morning and at night when the tour buses are gone. For those looking to book, here are a few tips we found out to help you out. There’s no receptionist so you will have to figure out how to get in so do not walk on the street side but walk over to the lake side and enter. Otherwise if you enter from the street side, the first pin pad you see is the wrong one. If it’s in front of the door marked “private” then the door code won’t work. Walk around to the front and look for glass doors. That’s where you can enter your door code. The onsen water is extremely hot. Maybe that’s how onsen works but I couldn’t stay for more than 5 minutes as I got dizzy. The loft area is low ceilings but my kids loved sleeping there. However the food here isn’t great so plan accordingly. The 7-11 close by has great snacks. If I ever return to Hakone I would stay here again.

Highly recommended!!! The food is great, the private bath in the room is great, and the public bath is not crowded, so you can basically enjoy it all to yourself. The scenery outside is beautiful, and there is a shuttle bus to Gora Station. There is a sculpture forest nearby, which is worth a visit

A very old hotel that reveals a rich sense of history, but also has a comfortable modern decoration. It is very comfortable to soak in the hot springs naked, and you can have a perfect night's sleep. The next day I woke up and walked around the mountains. The air was fresh and it felt particularly clean. The hotel's restaurant has Japanese and Western styles to choose from. I ate different flavors in the two days and made a reservation for a kaiseki meal. It was exquisite and delicious. , there is also a 7-11 snack shop not far from the hotel, which is also good. The hotel service is very good. There was a Chinese-speaking lady who specially helped me move my luggage to the second floor (because there is no elevator), which was a little touching!

Great hotel. Service and amenities amazing (except no gym). Thought the rooms was well designed to provide good rest. In my opinion the breakfast was the star. Top Notch!! All in all great experience.

The best thing is the service! The decoration style is relatively modern, not very old-fashioned, you can communicate in English (many hotel communication is quite annoying), you can take the subway to Odawara Station, you will send an email before the trip, and the food is ordinary, not amazing.

This hotel is generally a bad choice, so choose carefully. All the rooms are single-family villas, and they are surrounded by tall pine and cypress trees halfway up the mountain. It is indeed very quiet. The room is in Nordic log style, and the space is quite large. But as a high-end resort hotel, it fails for the following reasons: 1. The biggest complaint is that its food is very, very bad. It's not that I haven't eaten good Kaiseki cuisine. I have been to Japan many times and have experienced delicious Kaiseki cuisine in Kobe's hot spring hotel, and it is very filling. Let's put it this way, the food in this hotel is the worst Japanese cuisine I have eaten in all these years, no one else. There are almost no Japanese employees in the hotel. The people who received us, the waiters in the restaurant, and the people who cook in the kitchen are all Southeast Asians and Indians. Note that the chefs are also. I don't mean to say that Indians are bad, but the chances of them making authentic Japanese food and Japanese service are almost zero. I noticed that all the guests are foreigners, there are no local Japanese people, and I guess this hotel has been abandoned by local Japanese people. 2. The room is not clean. There are many mold spots on the wall. It is terrible for people who love cleanliness😟 3. At 4:00 a.m. on the night we stayed, the whole hotel suddenly lost power, and then the emergency power was activated. The big emergency lighting and doorbell rang repeatedly and shone over my head. It was really annoying to be woken up in the middle of the night. Then no one showed up or apologized or dealt with it afterwards. It's really speechless to encounter such a thing. 4. At 6:00 a.m., there was a radio broadcast, and then there was some prompt in Japanese... My God, I felt like I came here for military training. Then at about 7 or 8 o'clock, the sound of mowing the grass outside was very loud, and I couldn't rest well at all. So in general, the experience of this hotel is very bad. There are other better options at this price. I will never consider it again. I have a shadow on it.

Sincerely the most invincible hotel I have ever stayed in, good service check jn will take you back to your room to introduce all the items and operations in the room. Finally, he offered to take a group photo for us. The food is of very high standard and the portions are large. Outside the public bath there is milk ball soda ice cream free, the room also has many drinks and beer, the lobby has a 24-hour drink bar. The room also has free Bluetooth speakers and a telescope for stargazing. On the day of check out we would transfer to another hotel and offered to help us get our luggage to the next hotel and the shuttle bus would take us where we wanted to go. Shampoo and skincare Lots of different brands to use, and lots of snacks to eat.  P.s. We upgraded the room to the previous level for free