5-Star Hotels in Riau Islands, Indonesia

New hotel with best service. Friendly and helpful staff from doormen/bellman, front desk, housekeeping and restaurant(waiter/waitress and chef). Just a few minutes walk to One Batam Mall.

Montigo Nongsa Resort is a must go for a relaxing retreat in Batam to rest and recharge from the daily rush of City life. Just by simply being there, immersed in the beauty of white washed villas by the sea, you will feel like you're in Greece. Soaking in the scenic view all around you everywhere you go and vibes of a slower pace of life, all the stress slips away. In the resort, commuting is done using a buggy, or you can have a delightful walk discovering paths and scenic places not covered by the buggy. The villa is my beautiful cozy home for the retreat with its own Infinity pool giving me all time access to the magnificent sea view, sunset and cloudy skies overhead. I can lounge on the poolside bench for a sunbath watching the ferries and sea activities or admire the broad expanse of the dark cloudy skies overhead with planes flying above at night truly quietens one's spirit down in an amazing life by the sea. Adding sparks and highlights to the already perfect life here in Montigo Resort is the abundance of daily breakfast at Tadd's Restaurant. The staff here (including Sara and another gentleman staff whom I didn't ask for the name) are amazingly friendly and helpful, ensuring a pleasant breakfast experience for you. If you have booked recreation activities in advance, you would be pleasantly delighted that staff from the Recreation Club would be there at Tadd's before you come for breakfast to meet you and assure they will bring you to the Recreation activity after breakfast! Wow! What a seamless experience to make you feel so welcome and well taken care of! Thanks to Chyntia, Coco, Yoga, Wahid and Bruhan from the Recreation Club. Chyntia has thoughtfully planned the sequence of the activities when I booked several activities over a few days without fixed dates and time to allow easier booking depending on tidal conditions and other guests' bookings. You can try your hands at the Airsoft Gun. Coco from Recreation Club will guide you on the shooting techniques. As a first timer with Airsoft guns, I'm certainly pleased to have hit 2 targets using 30 pellets. Next is the kayaking. Yoga from Recreation Club will brief you on using the paddle and take photos and videos for you from the shore. Just paddle out to the peaceful sea and take in the entire landscape of Montigo Resort from the kayak. I'm also amazed at the opportunity to see a tiny flat crab clutching onto a floating cardboard raising one leg at me at sea! Another exciting adventure is the ATV! Wahid from the Recreation Club will help you get familiar to the ATV in no time and guide you on a tour to the dirt track and the nearby farm in the ATV if you choose the one hour session! Along the way, he will help take photos and videos to capture your memorable ATV journey. Lastly, you can opt for a 2 hour bike tour to 2 kampungs! Guided by Bruhan from Recreation Club, you will see the captivating rustic local life scenes, the nature and beach along the way. You will also see the mangrove village where paintball activity takes place. Bruhan will also take photos and videos for you when we pause for breaks. Thankfully, Bruhan brought along a bottle of mineral water for me for regular hydration during the tour! It totally skipped my mind to consider bringing water along! To ease the muscle soreness, end the day with a blissful soak in the Infinity pool or warm bathtub with an essential oil bath bomb. Breathe in the aromatic scent and relax. So much wonderful memories and delightful experiences at Montigo Nongsa Resort leaves me looking forward to more!

First time in Batam and this is my business trip for 2 nights here, take 15mins from airport, front desk staff are all very helpful, breakfast is very good, restaurant staff all are very nice and especially miss Naylah very helpful and she made us a local coffee to try. The only thing that the mattress is a bit too old and it felt sinking. Otherwise, everything was just perfect.

Have stayed in at least more than 20hotels in my lifetime, this is by far the most beautiful and serene hotel ever. Splendid lush landscape with multiple seatings that allow one to relax while immerse with the landscape around. This place just let you reset your busy lifestyle. Love the multiple pools for kids to explore and kids club to entertain the kids. The rooms are superb and clean. Staff are also very courtesy, attentive and hardworking. Everyone walks around with a smile. Bicycles are littered around the estate that allow you to grab and go (the place is quite huge, so a bicycle actually helps alot!). Wifi access is superb too, everywhere we go, we got wifi access (better than our esim!) Guess the only let down is the pillows that seems abit too soft and the food choice is quite limited and not the best tasting, also they are quite expensive. But well, the hotel rooms, staff, amenities are enough to distract us off these small negligent negativity. As such, still 5 stars from us! Tip: Do sign up as member to get 20% off all food and drinks! It's Free

Overall it is good The staff are friendly and helpful. The amenities so far are so good the room space is wide too. Maybe due to the festive season . Breakfast was king queued but luckily it extended the hour for guests. But hope the breakfast option can have different daily. Location is a bit out from the town need, but they do provide shuttle service to the centre. The hotel also provides a big slice of cake and room decoration to surprise us for the birthday celebration 🎉

Unforgettable Anniversary Stay – Exceptional Service & Experience! We had the most amazing stay at the Marriott Batam to celebrate our wedding anniversary, and it truly exceeded all expectations! From the moment we arrived, the staff welcomed us with warmth and genuine hospitality. Their attention to detail and thoughtful gestures made our celebration extra special—including a complimentary anniversary cake that was such a sweet surprise! The hotel itself is stunning. We loved relaxing at the rooftop bar with its beautiful views, and the swimming pool was perfect for unwinding. Breakfast was another highlight—so many delicious options to choose from, catering to every taste. Every staff member we encountered was friendly, professional, and went out of their way to ensure we had the best experience. It’s rare to find service this outstanding. We’re already looking forward to our next visit. Thank you, Marriott Batam, for making our anniversary truly unforgettable!

We visited the resort for my husband's birthday for a 2-night, 3-day stay, which was amazing. We stayed in a rainforest sea view villa, which was incredibly peaceful and serene. Every moment of our trip was thoroughly enjoyable. The spa experience was exceptional. As vegetarians, we were initially concerned about food options, but to our delight, we had a full-course meal at the Thai restaurant, which exceeded our expectations. Everything was perfect—a 10/10 experience.

I was genuinely amazed by how spacious the entire property was! It felt like a resort city on its own, so many areas to explore and activities to do. From the lush surroundings to the variety of amenities, everything was thoughtfully designed to make the stay enjoyable. Whether you’re relaxing, dining, or out exploring, there’s always something to do. Truly an exceptional experience. Highly recommended! ⭐️⭐️⭐️⭐️⭐️

The villa was beautiful, even better than the pictures. However, cleanliness was slightly lacking, we had sand on our toilet floor even though we did not go to the beach. Service was pretty good, quick and fast response to queries, staff were all pretty friendly as well. Three things that could be improved were management of flies, the environment (temperature, humidity) of their restaurant, as well as the breakfast selection. Whenever we had a meal in the restaurant, there were a myraid of flies flying around us and our meal, which was certainly less than appealing. The restaurant was also warm and humid. Lastly, breakfast selection were subpar at best, taste wise was average. Overall, okay stay, would consider coming back for the villa but would skip anything food and restaurant related. Side note: if you are afraid of bugs, the toilet is a huge downside to this villa as its open concept, which means bugs would be present in the toilet (there was a small worm on the toilet paper).

25/5 It was last minute plan to bintan island and we booked at bonvoy natra bintan. A few days before our trip i did text thru WhatsApp Natra customer service about our arrival it was fast response and yeah they do provide service pickup shuttle from the terminal bintan telani ferry to their hotel just provide them our ticket transaction and they do standby someone who gonna pickup during the day itself. Our ferry terminal to their hotel hotel it took about 5-10 mins ish journey once we reach the hotel our plan to just park our luggage while exploring other place. But surprisingly we are able to do a check in by 11.40 ish . The front desk really did her great( i couldn’t remember her name start from (Letter M i guess) she really passionate with her job after she explained to us about the facilities how and where once all done they send the bellboy to guide us to our room since it just so near the front desk so we just walk to the room. The room that we choose are Pool View King Tent With Sofa Bed And Whirlpool the room can fit up to 4 pax can req either king or twin bed along with pull out sofa bed. Oh btw this place has a big lagoon that under 3rd parties which is all the water sports activities are not inc in of our hotel facilities but they do have packages with or just 1 water sports itself and for hotel guess have 20% off which is for me affordable which is we do cable ski and lagoon kayak during sunset it was so nice and not so humid btw here the sunset is around 5-6pm ish . The hotel does provide shuttle to lagoon beach with the timing provide and need to register in advance at the front desk the shuttle is twice a day or you may book grab its available in bintan island. The resort itself got do package like common that we heard only non breakfast and breakfast. But here they do have breakfast + dinner (BBQ) or breakfast + lunch + dinner (BBQ) that could share up to 3pax for small eaters but we decided to just have our dinner at the patio restaurant & bar the food is on the standard. the portions and the food quality make the restaurant is worth to try with peaceful surroundings and amazing waiters are so polite and keep attending to anyone in the restaurant to make sure that we satisfy with the service. so far the that made us so amazed here is a scattering of stars in the sky which is hard to get in my place and feel so appreciated to the universe and so calm sometimes after run from the city bustle. And while seeing the scattering of stars we able to do a breeze walk about 1.99km even the darkness of the moon illuminates the path and every 5-10 mins that a security keep rounding the place which is make us feel so safe to be surrounded. One the next day for breakfast we went out for breakfast that a few varieties from asian, western and got their local which is Indonesian and i would like to compliment one of your services staff at the restaurant if im not wrong his name is (YOGI) from the time we check in until every time when we pass by the restaurant he will keep greeting not only us but those who’s pass by at the restaurant either to the lagoon or back to the room. And during check out in the afternoon we decided to do extend our check out since our return ferry is around 5 ish ++ pm and front desk told us that we able to extend until our ferry depart with price discounted price (1 Million IDR) and for us is so affordable price and they arranged shuttle to the ferry terminal. So far natra has left me a great experience as i can say if you looking to avoid from the city bustle you may choose Bintan rather then Batam ❤️