5-Star Hotels in Community Of Madrid, Spain

The hotel is far away from the city center but public transportations are nearby so pretty convenient. I traveled solo and was put in a room with 2 twin beds pushed together so I’d asked to change me to a one queen but the front desk guy said they’re all booked, although it seemed pretty empty on a Monday. The room I stayed in didn’t have a bathtub but the design was really nice with a great view. The lights were very complicated to use because they had too many things going on so sometimes the lights in the room turn on out of no where in the middle of the night extra bright. The room had cool technologies though like automatic blinds that blackout the room, vanity lights, and rainfall showers. You pretty much don’t know what kind of designs the room you get will have so it might not be for everyone who must have certain things-might be better to go with a chain brand. The room had weird things like 3 landline phones-one by the bed, one on the tv wall, and one near the toilet in case you need to order room service while pooping I guess. The hotel amenities like the pool were closed and chairs were covered and certain areas seemed rundown for a 5-star hotel. Overall, ok experience.

First of all, the location is excellent, just a 5-minute walk from the Prado Museum and a 10-minute walk from Puerta del Sol, which is commendable. However, the room smelled strongly after renovations. The hotel also insisted on charging an extra €55 for bringing my daughter, who's under 11. This is incomprehensible. We've traveled all the way from Amsterdam, Brussels, Cologne, Frankfurt, and Madrid, and we've never encountered such treatment. Hilton and Marriott hotels don't charge extra for bringing children, and the Frankfurt Hilton even offered a free extra bed. We booked a so-called superior king room with a street view, but if you look closely at the room pictures, you can only see the balcony of the building opposite, with no street view at all. Beware! We tipped €50 from check-in to check-out. The bellhop was incredibly helpful. This hotel has a large staircase, so travelers with a lot of luggage should be aware of this pitfall. 😂😂

The rooms were absolutely enormous, truly living up to its name as a suite hotel. It's a bit of a distance from the city center, but there's a fantastic large supermarket nearby that has everything you could possibly need. Breakfast is €20 per person. Parking is complimentary, and you use your room key card for entry and exit.

You can go everywhere by walk. Location is almost center of Madrid. And it has very nice RoofTop. All personal is so friendly. You’ll feel yourself like you stay with your friends. I recomment the hotel for everyone. Y ya echo de menos la sonrisa de María!

very good hotel but pay for access to spa when the most espensive room is not normal 1 night more 300€ and pay spa seriously !, and 1 hours no more , the women's come for say is finish lets go is normal is 5 starts hotel !!!

We were traveling through Madrid over our anniversary and had a lovely stay at the Barceló! The room was spacious and the bed was very comfortable. Although the breakfast felt a little overpriced, it had a good selection of options (even some gluten free items!). We didn’t get a chance to get in the pool, but my husband loved the sauna. Overall the hotel is located in a very convenient area and was easily walkable to the metro along with many other shops and restaurants. The staff were all very pleasant and helpful and we had a wonderful stay. Would stay again!

The service was very good. Our luggage was lost when we arrived. After the Lost&Found was completed, it was about 10:40 pm. The front desk actively helped to book a restaurant in the nearby kitchen that was not closed. The bellman Persian brother Arian was also very warm to greet us and settle in to ensure our stay. The quality of the hotel restaurant enjoyed the next day is also the standard of the Lorechado series. The Filipino brother knows that we have to catch the evening flight to greet the kitchen to speed up the dinner production, and divide it into two in advance for convenient dining. Half a month of journey is perfect here to end, next time I go to Madrid will choose to live here.

This hotel truly understands Chinese travelers! First off, the views are excellent; the Madrid streetscape at sunset is especially stunning. The room features a large, full-length mirror that makes the space feel incredibly spacious. The bathroom has a convenient wet/dry separation, and the shower is generously sized and spacious. They provide a full set of L'Occitane toiletries, and all other essentials like toothbrushes, slippers, cotton swabs, and cotton pads are readily available. What's more, and this was a fantastic surprise, they even offer Chinese power outlets and USB ports! The location is also superb; situated right in the city center, it's incredibly convenient to get anywhere. ZARA is just across the street, and nearby you'll find a Burger King, plus some delicious Sichuan and Cantonese restaurants. All in all, this hotel is a perfect choice!

Lovely hotel, amazingly centrally situated, and so we were able to walk to all the things we needed to see and do. Breakfast excellent with a good choice of hot and cold food. Staff generally very kind and polite. Our one complaint was that the TV in the bedroom we had, kept losing or freezing the picture on the BBC world news channel, and a small icon kept appearing from LG, which after waiting a while restored the screen. We complained about this on the first morning we were there, and the reception noted it and siad an engineer would go and attend to it. This was not done and for the whole stay sadly we were frustrated by the TV which was really of no use to us what so ever. I have read other similar stories on Tripadvisor about the same complaint, and so clearly the hotel is aware of the problem but seemingly chooses not to do anything about it. This is a shame, beacuse something so easy, and expected would make a huge difference to one's enjoyment of the room. Other than that, really we had no complaints, and would certainly stay again.

The Urban Hotel in Madrid has truly become our home away from home. From the moment we arrive, we always feel incredibly welcomed. The staff is consistently polite, professional, and attentive, making every stay exceptional. Thank you to the entire Urban team for always treating us so wonderfully – you make our time in Madrid unforgettable!