I took the train from Manhattan to Waterbury. After getting off the train, I walked along Grand Avenue for about a few minutes to the hotel. I came alone to attend my child's graduation ceremony, and I didn't have high requirements in all aspects, so the Marriott hotel fully met my needs. Because of the language barrier, some issues were communicated through Ctrip customer service. I felt that Ctrip's butler service was timely and effective, and I was satisfied.
The hotel was in a great location but it was moldy and amenities were missing from the room, batteries dead in the thermostat, my first room smelled like cigarettes and the carpet was greasy. When I mentioned the state of my room they quickly moved me to another room so that was nice. The most frustrating part about this hotel was the fact that my family members and I asked weeks in advance if we could book rooms on the same floor in the same general area. The hotel agreed but once we arrived they put us on all different floors, opposite sides of the hotel and everything. We tried to make the best of it. My mother and I as well as my cousins met in my aunt's double room daily so we could all be together but a neighboring room made a noise complaint. They would never have had to complain if the hotel had booked all our rooms together as we had requested.
The room is large, comfortable, and a good experience. The surrounding oxygen is also sufficient. There is a supermarket nearby, which is also very convenient. I will continue to stay next time. It’s also very convenient to take the train to Manhattan, haha, perfect
We were welcomed nicely with two amazing front desk representatives. Received clean and comfy room. It was day before Christmas, and we were told the timing for breakfast . Next morning we found out there no breakfast served at all! Because it’s Christmas!! It’s like you book the flight , but no flight attendants cuz they are on vocation 😀 All hotels guests were very confused, no one received any note about it, we were very disappointed because one of the reason we pay more for this hotel -is breakfast, since we were driving with kids. Don’t recommend this hotel .
Two thousand RMB a night is really only enough for a bed in downtown New York. The room is only 6 square meters, a tiny dwelling, and does not come with breakfast. Although the subway station is nearby, the subway line is complicated and the transportation is quite time-consuming and labor-intensive. Walking is the best option.
The location of the shop is beautiful, the room is clean and tidy, the service is professional and there are many parking spaces. There is free coffee and bag tea in the lobby. Breakfast is close to 50 knives, a bit expensive. Also close to Bradley Airport. I heard that there is a pick-up
Breakfast has porridge, fruit, vegetable scallions, various milk, yogurt, juice, hot coffee. Suitable for travellers. The location is super good and direct access to Bradley International Airport. It is convenient to take a taxi. The hotel has a shuttle bus. The service staff here are enthusiastic, serious and capable. Can solve practical problems and think for the passengers. Many thanks to Tyler for helping me and my children, and wishing Tyler and his family and colleagues a good job.
The room was equipped with a cabinet-type air conditioner by the window. It could not be closed but kept on all the time. It was very noisy and affected sleep. It was reflected to the hotel. And told the helplessness that every room in the hotel is the same noisy. Even the basic quiet sleep is not guaranteed, this Holiday Inn is disappointing.
Breakfast is a bit simpler, the shower water is small, not hot enough, too tired, waiting for a long time without hot water, I slept, the next morning tossed for nearly two hours, the water can take a bath. The hotel is very Nice, and the breakfast coupon is presented as compensation for the shower. Probably because of the renovation, the last time I stayed in the swimming pool was under renovation.
106 reviews
7.3/10
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7.2/10
JJOHNNY.JIThe exterior of the hotel is good, but the interior is rather old. Guests have free underground parking. Overall OK
GGuest UserThis hotel had a big open lobby with a bar and plenty of areas to use laptops or to gather in small groups.
Convenient parking in a garage was located below the hotel. The elevators were extremely efficient. We were on the 8th floor and never waited. The hotel staff is hard to reach by phone but when we arrived they happily let us check into our room a little early. The beds are very comfortable and very high! The tv remote is odd and we had to call to figure out how to use it. Early morning coffee urns were late to arrive. The hotel is very close to I-95 which was helpful.
GGuest UserThe hotel was in a great location but it was moldy and amenities were missing from the room, batteries dead in the thermostat, my first room smelled like cigarettes and the carpet was greasy. When I mentioned the state of my room they quickly moved me to another room so that was nice. The most frustrating part about this hotel was the fact that my family members and I asked weeks in advance if we could book rooms on the same floor in the same general area. The hotel agreed but once we arrived they put us on all different floors, opposite sides of the hotel and everything. We tried to make the best of it. My mother and I as well as my cousins met in my aunt's double room daily so we could all be together but a neighboring room made a noise complaint. They would never have had to complain if the hotel had booked all our rooms together as we had requested.
GGuest UserThe hotel is very conveniently located, close to Yale University and within walking distance.
The restaurant on the first floor tastes good.
The hotel staff are very nice.
GGuest UserI loved the scenery. It was a lovely location and the house-in-the-woods character was well developed from the outside. I didn't feel the interiors were up to par though. I was staying in sunnyside which was a gorgeous house with a very rustic feel but the interiors felt very stuffy and dated. The staff, though friendly, could have been a bit more welcoming especially since it takes a long journey to get to that hotel. I don't feel the ammenities of the location, such as for example the breakfast situation or where we have access to (e.g. for a swim) were explained and there was little of it in the room itself.
It is a stunning venue though. they have much more they can do with it!
AAnonymous UserFirst checking in, the gentleman was very friendly and kind. After getting settled in the room it was nice. However, you could hear everything going on in the hallway. Upon asking for more towels there were no bath towels left due to being short staffed. Additionally the cleaning staff were exceptionally loud in the morning and had woken me up.
GGuest UserWe were welcomed nicely with two amazing front desk representatives. Received clean and comfy room. It was day before Christmas, and we were told the timing for breakfast . Next morning we found out there no breakfast served at all! Because it’s Christmas!! It’s like you book the flight , but no flight attendants cuz they are on vocation 😀 All hotels guests were very confused, no one received any note about it, we were very disappointed because one of the reason we pay more for this hotel -is breakfast, since we were driving with kids. Don’t recommend this hotel .
GGuest UserThe room is like a box, clean and hygienic! The parking lot is right in front of the hotel, free of charge, very convenient.
The food in the restaurant is not bad, but the fire alarm scared me so much that I ran downstairs in my pajamas, and it was raining, which was actually a mistake. 🥹
GGuest UserThe surrounding environment of the hotel is very good. There are churches and other places to go around. It is within walking distance of the railway station and supermarket. There are also restaurants nearby, and it is not far from New Haven and New York.
MMuhammad Sabir JanLocation is perfect heart of the city. Just walk by Yale University. Rooms are big and very clean. Bathroom is very clear and complete with all needed amenities. Front desk always very friendly and polite. It’s my second time living in Omni Hotel New Haven and will choose again for my next trip.
For those who they love nightlife must live here because it’s just cross the road have best nightlife bars and clubs.
Perfect Hotel I Recommend 100%
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