Hotels With Parking in Zagreb County, Croatia

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

Everything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking. What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.

Well airport is in the name and you can hear the engines hit full throttle but i need 'airport' to mean airport. About 18 minutes walk, a 290 bus ride or 10 minutes ripoff taxi. Like all airports, the drivers may as well be criminals, they will not like getting a fare to the royal it being a short journey. Restaurant is called 'forks' and shares staff with the basement breakfast room. Lots of breakfast choices and a none too unreasonable cappuchino from a machine. Rooms are fine but without tea and coffee making tools. The bathroom underfloor heating invites a midwinter visit.

Fantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.

I recently stayed at the Sheraton in Zagreb and found the experience to be quite average. While the staff were friendly, the accommodations were disappointing, especially for a hotel rated 5 stars—it had more of a 3-star look and feel. The lack of windows made the rooms feel stuffy, and the carpet was noticeably dirty. The bathroom was small, the TV was outdated and small, and not all channels worked. The rooms overall felt old and in need of renovation, which was a stark contrast to the beautifully renovated front desk area downstairs. The bright, modern lobby clashed with the dark, outdated corridors and old rooms, leaving much to be desired. I had hoped for better given the brand's reputation. While the service was good, the overall accommodations did not live up to the rating or expectations.

Really enjoyed my stay at The Westin Zagreb. The room was comfy and had everything I needed, plus a nice view of the city. Staff were super helpful and friendly, and the breakfast was tasty with lots of options. The location’s great – easy walk to the main sights. Would definitely stay here again!

We booked a room with a sofa bed for two adults and one child. The sofa bed was uncomfortable, with a sunken center and raised ends. The child's back was good enough to sleep on it, but the adult's was not. The room was quite big, the decoration was neither old nor new, the food in the restaurant was OK, but the service was very good, they would ask questions proactively, so we specially consumed a dinner in the evening, but we waited for 40.50 minutes before it was served. When it was served, we found that the price of the Tomahawk steak was per 100 grams, and ours was 120kg. No wonder the waiter kept saying it was very big. We confirmed it again and again, and the steak alone cost 200 euros. Fortunately, the taste was very good. We couldn't finish it and packed it up to eat it again with instant noodles the next day.

This grand lady is a little tired but her location and service is always outstanding. Excellent location and close to public transport. Buffet breakfast is full of variety and caters for all needs. The only thing I can suggest is softer toilet paper and why is the bathroom so dark?

Cosy, boutique -style hotel decorated with whimsical touches. Friendly staff, free and fast Wi-Fi, good water pressure and a small basement gym. Limited, though adequate breakfast buffet selection. My room's mattress showed its age as it was sagging to one side. Staff were prompt in retrieving lost property and posting to my next destination. As Zagreb is a compact city, the hotel is within easy walking distance to all major attractions, with convenience stores at the doorstep and the central train station 2 blocks away.

The hotel is surrounded by office. Not super convenient to sightseeing location nor restaurants. We booked a room for 2 person but the hotel only have one set of amenities. We arrived earlier then check in time and the receptionist seems abit angry, maybe it is their style of expression.