The room was very nice. When I checked in I asked about parking. They said I could go around the corner and park, it is connected to the hotel, and it would cost $29 for the night. When I left the hotel and tried to get out of the parking lot, the cost is $69! I drove around to ask about this problem, the girl at the front desk had no idea. She took my email address and said the manager would contact me when he arrived. It has been 24 hours and I have not heard from the manager. Obviously I’m not very important to this hotel so I will never stay there again. They lied to me when I checked in and then never responded to my complaint. I would have booked a different hotel if I knew I was going to be charged $69 parking for one night! Stay somewhere else.
Hotel facilities are very new, 5 or 6 minutes from the airport, very convenient, the airport bus is half an hour, you can register at the front desk in advance, the car may be opened in advance. The front desk service was very good. The original 6:20 car just drove away at 10 minutes. The waiter immediately helped to call the car back to pick us up. Thank you very much.
Very nice hotel! Everything was clean and smelled really nice when you walk into the hotel. They have a cute greeting on the tv when you enter your room
I got a room with the harbor view, it was so beautiful. I watched the sunset through my hotel window. And it’s a walking distance to the barbor and restaurants. Staff were hospitable and nice. The only thing is they don’t have free parking nor they cover the parking fees, unlike other hotels. This is first time experiencing having to pay for my own. I had to pay $24 for a day parking.
The hotel is close to the airport, so the noice from flights can be bothersome for someone who is light sleeper like my husband. Also, I did not know that if i book through trip.com, i don’t get to enjoy my hilton honors benefits, which is surprising. I do generally book through agency for business travel and this is never a problem
The hotel is similar to the domestic high-end fast chain brand, the room layout is reasonable, the facilities are advanced, and the bathroom mirror is also equipped with Bluetooth speakers. Very clean and the service is very intimate. The parking fee is 8$. In fact, it was discovered that McDonald's next door, cvs should be able to park for free. But it is said that Maryland is not safe, but it is only a little closer to the hotel.
We stay at the SpringHill Suites in Gaithersburg when in the area. The hotel is conveniently located near many restaurants, easily accessible, clean and have a great, friendly staff.
Hotels under Hyatt are definitely not bad.
The location is quite good. The hotel is next to the Kid Museum, Bus Centra and subway station, which is convenient to go anywhere.
The room is spacious and parking is also convenient, but it costs $26 a day.
Starbucks downstairs for breakfast uses coupons, with many varieties, which is ok.
Ice machine and water dispenser.
It is very convenient to drive to the White House and the Washington Monument.
When looking for a place to stay, too priority for me was room service, which this hotel advertised on their website that they offered. They did not. The front desk person the proceeded to insult my intelligence by suggesting that ”room service” means they'll come to your room and change your towels. Attached are the website photos, showing ”room service” under the Dining menu, and ”housekeeping” listed under amenities. The room was nice, the bed comfy, and the free breakfast was great, but the neighborhood has no walkable stores, and one very pricey restaurant 2 blocks away.
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135 reviews
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5.8/10
KK1KiPet friendly hotel is a great thing. There seem to be fewer and fewer of them these days or ones changing up and becoming ones that no longer accommodate those with pets. So huge plus there. Wish the other guests with dogs would really just do better and clean up after their dogs like we are supposed to. Also wish guests with and without animals would cleanup properly after themselves and stop the unnecessary disgraceful littering. It’s such a horrible trait on a person and you can’t blame staff here for that at all. They can’t make them stop and follow all these littering folks around. It’s quite ridiculous when you see the proximity of a trash can to where and what some of these guests throw out onto the ground or leave out expecting house keeping is responsible to take care of what in my opinion is a ridiculous amount of trash that they can easily take to the dumpsters or even put into a trash can. Let alone just bag it up nicely at all if they are going to do that since they help attract rats to come by before well it’s what they look for. Again can’t blame staff or management for this. They try to enforce it and us guests who do our best and take responsibility do speak up, but there’s a reason they do this and it’s just high hopes that maybe something they hear other guests around them say will embarrass them or wake them up enough to do better and treat the staff and their fellow guests with the same respect they think they are due. House keeping is still on point coming by most days of the week and you can always pop by the laundry room or find them around during their shift and go grab what you need from them yourself. Also at the front desk most commonly needed amenities like toilet paper, soap, towels can be sleep for whilst they are off if you happen to need something or even a plunger. Just be kind and return items like plungers or brooms etc. if you borrow them. Don’t make the staff come to you looking for it. Location well hasn’t changed and you’ll be right by the main highway exits with easy routes to them and directions to me aren’t hard everything is close by when it comes to food, shopping, car services, delivery, things to do since you’re close to the city if you’re from out of town or just want to have a night out. Fast food spots and a some more restaurant type spots are within walking distance with most of the fast food being extremely close so if you are without a vehicle and don’t want to order delivery you can walk and gas stations near by as well that supply a little more than you’d find at most since their location is by the hotel. You can find yourself some shampoo, soap, tooth brushes, hats and gloves, dog/cat food even cat litter, coolers etc. and within walking distance. Over all it’s still good to me and if you plan to stay a while you get to know and consider those around you who also stay long your neighbors and everyone tries to help one another out those of us that do interact respectfully at least. Can’t say some things don’t go down, but that happens anywhere especially if you intend to stay for a decent amount of time you’re going to witness some things, but police are on point and helpful if it’s ever necessary to have them come by and they also come by to make sure things are A OK even when it just assumed something has happened and it was mistaken so that’s always a good thing. CCTV exists here and if needed as said the police come and access and address situations quickly as far as I’ve noticed and they are from experience more just about keeping everyone safe and subduing and ending any situation at hand without having to go as far as arrests unless necessary or provoked violence. I like that I can feel safe that there are many cameras around and even security during the late night and early morning keeping their eyes peeled to make sure we are safe. 👍🏼👍🏼
GGuest UserQuite good, staying at one o'clock in the morning, the bed is a big decoration and a little modern. The downside is that the breakfast at the restaurant was very poor. I walked two blocks to eat breakfast. Suitable for temporary stay for one night
GGuest UserThe good news is, the rooftop restaurant is very nice with beautiful views, a lively bar and imaginative cocktails plus good food. The hotel room we had was a bit run down. The tub didn’t drain properly, the makeup mirror was smudged, the pillowcase had a hole, and the room just seemed tired. It needed a chair. Other than the bed, there wasn’t any place to sit. I think there’s hotel needs a refresher.
GGuest UserThis hotel is very satisfying. Great location. The staff , from the front desk to the maids are very helpful and kind. There is plenty of shops, places to eat and entertainment for the entire family surrounding this hotel. The rooms are clean and well maintained.
SSimaThe beds are too thin,skinny,literally u sink in when sleeping and bed bugs not your faulty but people don't like to shower so pls spray after every visit,I sue to come every weekend but I had to slow down bcoz of those reasons n Rochies
SSmithThe services was awesome the hotel was clean and very cute the customer service was everything i really enjoyed my stay and you stay there again.
WweiqingBecause I was just about to do business, I chose this house. As for the motel, it is still decent, there is no problem with hygiene, the environment is also good, that is, there are more black people living next to it, standing there in the cold and dark, will scare me... There is still no picky overall.
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