The pools were absolutely lovely and so warm. This is the end of the good review. The room was tiny with a highly obstructed view. It is the first time in a hotel when there were no soaps nor shampoos. But there was one body lotion so we knew that the cleaning process was incomplete. Staff were so rude and unhelpful. We asked for the plug in phone charger in the room to be swapped out for one that worked. It never came. When we called again for it the next am they couldn’t give us a new one to use. We lost an item when checking in and when asking for it, the lost and found was supposedly cataloguing lost items and was closed. We tried calling 3 times over 10 hour and no answer. We then talked to staff at the front and no one could properly help us. They couldn’t contact house keeping neither. Also not polite!! We were told the poolside restaurant was open until 9:45 pm however they closed before 9. This staff was polite.
Hotel near Rutland,Kelowna25% of visitors choose this area
JJiangsunanjingcaojiaxing2025.02.11
The room is very good. We upgraded to a suite when we arrived. It has a living room and kitchen, which solves the big problem of eating. Thanks to Ctrip. The facilities are complete, the environment is very clean and tidy, and the service is very professional and excellent! Like
The room facilities are very good. Clean and tidy. Reasonable layout. The bathroom is very comfortable. There is also a small kettle with warm water. This is not available in many Canadian hotels. The bathroom is also very comfortable. The shower and bathtub are separated. In short, it is a very comfortable hotel. The sound insulation is also very good.
Hotel near Downtown Vancouver,Vancouver88.8% of visitors choose this area
GGuest User2025.05.22
I stayed here from May 16th to 19th, and it was exactly the kind of hotel I needed after a long flight from Korea to Vancouver. The room was spacious and clean — it honestly made me feel like a successful woman living her best life. Everything was super comfortable and well-maintained.
The location was also perfect. I could walk to most of the main attractions, and whenever I needed a break, I could easily come back to the hotel to rest before heading out again. It really made my trip more relaxing and enjoyable.
And I can’t forget to mention the staff — every single person I encountered was incredibly kind and helpful. Their warm hospitality made my stay even better.
Thanks to this hotel, my memories of Vancouver are extra special. Highly recommended if you're looking for a comfortable and convenient place to stay!
The Sandman Hotel Castlegar provides a great place for travelers to relax after a busy day. Visitors to Castlegar will find that the Sandman Hotel Castlegar is a fantastic accommodation choice. From the hotel, West Kootenay Regional Airport is just 4km away. There is no shortage of things to see in the area, with the Merry Cr. Hiking And Biking Trail Heads, Merry Creek Mountain Bike Trails and Castlegar & District Recreation & Aquatic Centre all nearby. In their spare time, guests can explore the hotel's surroundings. This Castlegar hotel offers parking on site.
The service at the hotel was impeccable. We stayed on the 14th floor and enjoyed the canapés and continental breakfast which were both fantastic.
Amazing
361 reviews
9.4/10
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per night
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9.4/10
Amazing
GGuest UserI stayed here from May 16th to 19th, and it was exactly the kind of hotel I needed after a long flight from Korea to Vancouver. The room was spacious and clean — it honestly made me feel like a successful woman living her best life. Everything was super comfortable and well-maintained.
The location was also perfect. I could walk to most of the main attractions, and whenever I needed a break, I could easily come back to the hotel to rest before heading out again. It really made my trip more relaxing and enjoyable.
And I can’t forget to mention the staff — every single person I encountered was incredibly kind and helpful. Their warm hospitality made my stay even better.
Thanks to this hotel, my memories of Vancouver are extra special. Highly recommended if you're looking for a comfortable and convenient place to stay!
JJackK.HI had an absolutely amazing stay! From the moment I arrived, the staff was warm, welcoming, and attentive to every detail. The room was spotless, beautifully designed, and had all the amenities I could ask for. The bed was incredibly comfortable, and I slept like a baby.
The dining options were superb, offering a wide variety of delicious dishes that catered to all tastes. The hotel facilities, including the pool and spa, were top-notch and made my stay even more relaxing.
What truly stood out was the exceptional service. The team went above and beyond to ensure I had everything I needed. I felt genuinely valued as a guest.
I highly recommend this hotel to anyone looking for a luxurious and memorable experience. I can't wait to return! ⭐⭐⭐⭐⭐
GGuest UserThe cleanness of the room was excellent. The room had a musty smell had to go out and purchase an air freshener to help absorb the smell. I asked if they had bbq was told yes. So we went out bought a steak only to find out it is a charcoal bbq and you had to supply your own. So it was a big disappointment and put a damper on our stay. The hotel is not close to city so heading out again was not an option.
If you want cleanliness it was 100%
PPlopeThe room was booked for my son and his family including a 10 months old baby. I have stayed in this hotel for many times and this time we were assigned to the 27th floor which the King one bedroom suite is much smaller than we used to stay. This was really out of our expectation since we have rented several baby products such as play pan, car seat etc and there are not enough space for us to settle them in the room.
GGuest UserFairmont seems to be a luxurious five star hotel. Nevertheless it’s a bit over-expected. The room is very small, and the toilet can only be used by one single person each time, which is very inconvenient if you go with young kids. High tea quality is unexpectedly low, the environment is good but the staff are not enough. The food is simply not delicate for such a renowned five star restaurant.
GGuest UserI had an excellent stay at the hotel. The room service meals were delicious and promptly delivered. The bed and linens were very comfortable, ensuring a good night’s sleep. The amenities were top-notch. The staff was quick and helpful in resolving any issues. The airport shuttle service was punctual and convenient, making travel easy. Highly recommend this hotel.
YYUBINBreakfast is superb, not taste, is the location of the restaurant, directly to the sea, the taste is Western food order, very good, with a tip of less than one hundred people, feels cheaper than other hotels to buy meals. In addition, this hotel has no relationship with Zhang Aijia. The hotel is the English name of the daughter of the architect more than 100 years ago. Today, Zhang Aijia’s English name is the same as the hotel name. It can be said to be a misleading hotel reservation. However, this hotel is considered to be a famous hotel. The local foreigner also knows it, probably because one of the few hotels on the edge of English Beach, except for the old elevator, it is quite good. The bed was quite big and the room was quite big. There is a parking lot, there may be a charge, I don’t know if I have not paid the bill.
GGuest UserAmazing and accommodating staff. This is a wilderness resort so there are bugs and no cell service. The wifi worked great in the prescribed locations, and it was honestly super lovely to not have access to it everywhere. Amazing scenery and great layout.
GGuest UserIt was a great stay, I was amazed. The ceiling of the Vancouver Hotel, the breakfast was rich and delicious, the waiter was friendly and enthusiastic. The room facilities were perfect, and the bedding was high-end.
XxuwenClean, nice attitude from staff, convenient location. The township has some creepy people. Recommend it to stay before entering USA, close to border crossing
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