First of all, the front desk clerk's service attitude was poor. I arranged the room next to the elevator. I said that I could change one. She said that she could not change it after she sold it out. When I arrived at the room, I found that the blinds were bad. I called the front desk and sent people to see the instructions. The next night we came back from the outside and found that the curtains were not repaired. I went to the front desk and asked why it was that. The young waitress wearing glasses had a very bad attitude. I was not allowed to change the room. She said that she could only switch to the same location on the fourth floor, which means that it was still noisy next to the elevator. Because the curtains of the hotel were broken, they should be responsible for apologizing for not repairing, but the white girl wearing glasses did not apologize. Do not take any measures and actively cooperate with the appropriate room. It is worth mentioning that my favorite travel in the United States is Hampton inn. I am a member of this hotel. I often book a room on the official website of the hotel. This time, because Ctrip is cheaper, I booked it on Ctrip. As a result, I was not expecting such treatment, and I did not encounter this attitude in the same hotel that was booked elsewhere. Therefore, such hotel services can only give bad reviews.
Hotel was just what we expected in a Hampton Inn property- clean, friendly, and well-maintained. Desk clerk gave us a great list of local restaurants and circled the best ones to go to. Breakfast was standard but appreciated. Coffee 24/7. Great sights and location. Highly recommended.
Hotel location is very convenient, breakfast is good, parking is convenient, hotel decoration and facilities: a bit old, but the room is very good, suitable for travel, it is recommended
The room is large and well-equipped. It has kitchenware and a dishwasher, which is very convenient. It is about 15 minutes away from Brown University. The only problem is that you need to make the sofa bed yourself, but it's okay. It's a good choice.
The environment of the hotel is good, and the location is very good in the city center. It's convenient to eat in the United States. The breakfast is good, but it's not suitable for our Chinese stomachs. But it's okay, you can cook easily, there are microwave ovens, induction cookers, and woks There is also a coffee machine that can boil hot water, which is good for me who likes to drink tea, but my daughter can speak English, and I have already booked a room with Ctrip. When my daughter is away, the front desk asks me to use my credit card to pay the deposit, and the communication is difficult.
Except for the indifference of a female service staff at the front desk, everything else was fine. Maybe the hotel in the small town is a bit resistant to outsiders! I don't care.
I need to remind you that when depositing a credit card at the front desk, you can only use the magnetic strip of the credit card. If the chip and card can be operated, even if you enter the correct password, it will still show that the transaction is unsuccessful.
The location of the hotel was great. It was right on the beach. However, once settling into the room we noticed several bugs we had to kill. The bathroom was not cleaned that well, as there was hair in the bathtub, sink and toilet. When checking in, I was not aware of a ”destination fee” that was an extra $80. That was not listed anywhere on the travel confirmation email nor in my digital receipt from the hotel. We were a little disappointed about these factors, but overall we still had a good trip. Just spent more than expected and wished for cleaner facilities.
the staff was friendly and they gave out welcome drinks at the bar. everything was clean and they had spacious rooms. the location was good too was close to a walmart and shopping center and a lot of restaurants. my only issue was they had thin walls and we could hear people from outside or upstairs. other than that everything was perfect!
We stayed at this hotel twice in the 3 months of this summer vacation and the front desk was very friendly, when I first checked in I forgot to take my silk pillowcase (left on the pillow), called the front desk and asked the staff to help keep it, and we got a good stay again after more than half a month Save. Hotel facilities are relatively new, with large parking lot, gym, laundry room, swimming pool, outdoor bonfire, and people gather next to each day. The only thing I don't like enough is that the windows are sealed and cannot be opened. The cockroaches can rely on the ventilation system for air conditioning. Everything else is good.
Because the departure of New York Airport was too slow, the car was delayed for a long time, and I decided to stay at a hotel near Boston. Although I was in a hurry, the hotel was good. The room was big enough and the departure was very fast. There is a self-collected canteen on the first floor.
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TTrevor TuckerAlthough not so much these days, I have traveled a lot for work and it's nice to have a place to call home when you're on the road. I'm not a picky person and I really do not have specifications for what I look for when it comes to a hotel but the one thing that I do desire is a feeling of home and safety. The location was perfect and I was in the area that I was familiar with, but even if I wasn't enough familiar place, I still felt safe. The staff was very friendly and it was easy to navigate the building. Honestly loved my room, it had everything I needed and helped to become my temporary office apartment. The bed was incredible, perfect for someone who's been walking and traveling since 4:00 in the morning. The lounge chair in my room was also the most comfiest one I've ever been in and I ended up using that at the desk. They gave you a very nice office desk chair but I'm a very big person and I was afraid of breaking it, so it was a very pleasant surprise to have that alternative option. The gentleman at the front desk gave me a lot of information and suggestions for food based on restaurants in the area, they also gave me a discount coupon for a restaurant chain that I really love! It was honestly a very pleasant experience and I only wish I could have stayed longer, I definitely will go back to that location in the future when I'm working in the area. It was perfect for me and I would honestly recommend others to stay there if you're looking for a place for the night or an extended stay!
WwisehartVery clean and hands down the friendliest staff ever. The night audit woman is the soal reason I will be staying long term. She goes above and beyond to help guests and you rarely see that now a days.
GGuest UserExcept for the indifference of a female service staff at the front desk, everything else was fine. Maybe the hotel in the small town is a bit resistant to outsiders! I don't care.
I need to remind you that when depositing a credit card at the front desk, you can only use the magnetic strip of the credit card. If the chip and card can be operated, even if you enter the correct password, it will still show that the transaction is unsuccessful.
XXIAOJIEThe daughter said the room was fine! She arrived in the middle of the night. After calling, the hotel sent Suttle to pick her up. The service was very good. In a few days, I will stay again, and then I will send a photo video again. Unfortunately, the plane is more than five o'clock in the morning, and the breakfast is not felt.
GGuest UserThe inn is very clean and has no bad smell at all! The inn is once a farm house, according to the receptionist.
We have stayed in the one king bed room on the second floor. Bed is more to the soft side but ok. Didn't give me any back pain. The pillows are soft which I like a lot. Room is very clean that the tissue came out clean when I wipe the floor. Water is hot and no blockage in the bathtub. Air condition is a new model kind which worked well.
The breakfast area has 3 tables but normally no many people there. They have frozen muffins (with ham/egg etc), energy bars, yogurts and instant Oatmeals and bottle juices. 24 hours you have hot water and coffee and fruits in the breakfast area. Not fancy but you won't be hungry :)
I don't have any complaints. Will recommend my friends to this inn. They charged $50 for deposit on check in day. They said they will refund it. I am waiting for that.
CChristopherA very well appointed hotel conveniently located in the historic downtown adjacent to RISD and an easy, if uphill walk, to Brown, with a number of decent restaurants nearby. The furnishings, bathroom, and linens were all of high quality. Despite other reviews I found the staff to be rather limited in their engagement versus the friendliness praised elsewhere, but nothing off-putting. The restaurant Bellini tries to punch a bit above its weight though for Providence it’s decent. Overall by far the best hotel in Providence but still a stretch from true five star luxury or a genuine upscale business hotel like Four Seasons or Mandarin Oriental.
GGuest UserThis “boutique” hotel was NOT inexpensive. The front desk staff was welcoming and helpful. Unfortunately the building itself lacked everything needed for a comfortable stay. The room was so dark it was impossible to read.
There was no room for two people to place toiletries in the bathroom. There was no closet or dresser, so if one is staying for more than one night it would be difficult to store clothing. There were exactly two hooks on the wall and four hangers!
Worst of all….. the mattress was so uncomfortably soft that my husband slept sitting up on a hard chair.
Perhaps some would find this hotel charming, ……not us.
GGuest UserThe location of the hotel was great. It was right on the beach. However, once settling into the room we noticed several bugs we had to kill. The bathroom was not cleaned that well, as there was hair in the bathtub, sink and toilet. When checking in, I was not aware of a ”destination fee” that was an extra $80. That was not listed anywhere on the travel confirmation email nor in my digital receipt from the hotel. We were a little disappointed about these factors, but overall we still had a good trip. Just spent more than expected and wished for cleaner facilities.
GGuest UserA friend and I stayed at the Newport Harbor and Marina Hotel.
We choose a room overlooking the water and marina.
What a beautiful view. Really helped with the Winter Blues.
The location is awesome, so close to tons of shops, restaurants, and easy walking.
The pool was so refreshing.
Wish the restaurant and lounge was open for dinner, but hopefully that will change in the near future.
All in all, would definitely go here again.
赵赵Very bad!
It's hard to imagine that guests were allowed to check in without changing the flyers.
That ** is a fine spot, damn it, the more I think about it, the more disgusting it becomes!
Sadly, I only found out the next morning.
We advise you to check in advance when you check in
The front desk apologized. In such a situation, you can really not pay or you can ask for compensation! The stay fee of more than 1,000 yuan is such a poor hotel, and it is also a chain.
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