We stayed for 3 nights and the place was very clean. They cleaned our room everyday, which was nice. The location is great, just a short walk to Faiza Restaurant and Globus Supermarket.
The staff were friendly, always smiling, and very accommodating. They even let us rest in the lobby and stored our luggage when we arrived early before check-in time.
Amenities are a bit limited though there’s a small café but no gym or sauna. Breakfast is basic and almost the same every day, but it’s fine for a quick start to the day.
Overall, it’s a nice and comfortable hotel. Good location, clean rooms, and helpful staff. Would definitely stay again.
Staying at Sofia in Bishkek is a tasteful and ultimate enjoyment~
One-click experience at the hotel: drink coffee, drink tea, eat local desserts, eat super delicious Korean food, exercise, watch the sunrise, watch the sunset!
Facilities: It is hard to describe the paper in Kyrgyzstan. The toilet paper is a bit rough. It is recommended that friends who come to Bishkek for tourism bring their own paper.
Environment: Watch the sunset at the Korean restaurant on the 15th floor, and take pictures! There is a yurt in the lobby, which is also unique for taking pictures! The restaurant is on the 2nd floor. The breakfast is a combination of flavors from all over the world. The steamed buns and big plate chicken are delicious!
Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
We chose this hotel for its breakfast and the on-site bar-restaurant. What we got was a pretty old hotel. The bar wasn't open, and it was hard to find decent places to eat nearby. Breakfast was brought to the room, and we had to choose our meal and coffee type from a menu daily. However, they consistently forgot the coffee, so we had to remind them every day and wait 10-15 minutes after the rest of breakfast arrived. Out of 4 days, breakfast was only delivered 3 times; one day, they simply said the chef hadn't shown up. They promised a refund for one day's breakfast, but it never came. The room was very cold in December; the air conditioning was old and noisy. The shower drain was clogged, and by the second day, there was a sewage smell. On the plus side, the linens were clean, towels fresh, and slippers were provided. They offered to move us to an ”upgraded” room, which we checked out – it was indeed spacious, looked newer, and was more pleasant. However, the next morning, we were told that room wasn't available and were given a different one, which wasn't much better than our original room. Overall, everything felt disorganized and chaotic. Communication on WhatsApp was very polite, though. Getting to the city center is a long journey, and you spend a lot of time in traffic if you take a taxi. We haven't stayed at other hotels in the city, so we have nothing to compare it to. This hotel might be okay for a couple of days. All in all, not terrible, but there's definitely room for improvement.
Very clean and comfortable hotel. The room is huge with a large soft bed. The bathroom is above all praise!
All staff of the hotel big RAHMAT!!!
All our requests were met instantly. A very kind atmosphere.
With regard to breakfast, the dining room is still locked up under Chinese tourists. We went for breakfast only for 2 days, good for a lot of delicious and diverse places.
Excellent location of the hotel, coherent and clear work of all staff. Clean, spacious room with daily cleaning. Sure, next visit to you! Thank you very much for the cosy 7 days in Bishkek! Great greetings to Kuan!
Санкт-Петербург. Нелли.
Great stay experience! This time I chose Jiguo Star Hotel (luckyStar Hotel) in Bishkek. The location is really super convenient!
The hotel is located in the city center and it is very easy to go to the main attractions. The National Landmark Arata Plaza and the National History Museum are within walking distance and the city has a strong atmosphere. If you want to feel the local style, the famous Osh market is also nearby, and you can buy fresh fruits and special handicrafts. If interested in architecture and religious culture, St. Nicholas Orthodox Church is also not far away, quiet and beautiful.
Whether it is a taxi, walking or exploring the city with public transportation, this is the perfect starting point. For business and leisure travelers, it is a great value for money choice. highly recommended! 👍
Not a bad hotel, comfortable and spacious rooms, the room has everything you need. Some rooms have been cosmetically renovated. The number of rooms is small. We didn't take breakfast, so I can't say anything. There are a lot of places near the hotel where you can eat tasty and varied food. WiFi is very weak...
Value for money👌
The place is very comfortable, and easily accessible to the major city sites, stores and restaurants! Breakfast has many options, and their is even a casino inside!
My stay at Sheraton Bishkek in the Deluxe King Room with City View was fantastic. The room was spacious, elegant, and offered a stunning panoramic view of the city, making it a delight to wake up to each morning. The king-sized bed was incredibly comfortable, and the modern amenities in the room added a luxurious touch to the experience. The hotel staff were attentive and professional, always going out of their way to ensure a pleasant stay. I also enjoyed the hotel's facilities, especially the rooftop bar and the well-equipped fitness center. The breakfast buffet was excellent, with a wide variety of high-quality dishes. Overall, it was a superb stay, and I would highly recommend Sheraton Bishkek for anyone visiting the city.
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224 reviews
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GGuest UserLocation is good, it's close to the center of the city. Hotel is clean and fresh. All works smoothly. Single minor problem was solved in minutes.
The only downside is breakfast: the assortment is moderate and dining room is pretty small, you may not find free place.
GGuest UserResting here is not the first time, the management of the hotel youth service level and the quality of the hotel improve and make our rest pleasant) you can see that the hotel is not standing on the spot but developing. Rooms are clean, towels, neats, The slippers are all necessary in the room. Thermal sources, Hamam, Sauna, Russian steam on wood, cold bath and large pool all necessary for excellent rest is present. The forces have a bar area now you can order food and drink without going away from the pool. There is everything for a comfortable rest in general.
LludwigvmellyDecided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
DDavid_Zhu01The hotel is in a good location with good amenities nearby. It's a newly renovated hotel, but the overnight stay was particularly poor. I often heard noises and was often woken up. The breakfast was so-so, but worth the price.
GGuest UserCheck in/out was smooth with no problems. There was a breakfast but I didn’t try it due to eating late previous nights. Wifi is good and strong. Good shower but water pressure drops significantly in the morning as all the guests are using the bathroom - outwith those times it is great.
Room was clean and comfortable. Kettle/tea/coffee provided. There is a mini market(Magazine) 2mins away across the street for water, drinks, smacks etc I had a car so I was using parking. It’s a small space for only a handful of vehicles but I had no problem parking there. I would book again next time I am in Bishkek. Yandex Taxi are incredibly cheap to use so it is no big deal about the location.
A slight smell from the toilet now and again was the only minus and I had to really think about that.
GGuest UserLovely quiet hotel/hostel with clean rooms. I stayed in a dorm with 4 beds. The bed have lights and curtains and inside the room are lockers, a fridge, microwave, electric kettle and a table. Opposite the room was a bathroom and toilet and throughout the building are filtered water tap points and even on the kitchen there's a tap with filtered water so you can wash your fruit and vegetables with filtered water if you want.
The only thing I missed was hooks in the room to hang the towel and a small shelf next to the bed for my phone and such.
You have to take off your shoes to enter the hotel and you can use these singel use hotel slippers which are thrown away when you leave. This creates loads of unnecessary rubbish which is a shame.
MMuhammad Irsyad Bin ZainiMy stay at Sheraton Bishkek in the Deluxe King Room with City View was fantastic. The room was spacious, elegant, and offered a stunning panoramic view of the city, making it a delight to wake up to each morning. The king-sized bed was incredibly comfortable, and the modern amenities in the room added a luxurious touch to the experience. The hotel staff were attentive and professional, always going out of their way to ensure a pleasant stay. I also enjoyed the hotel's facilities, especially the rooftop bar and the well-equipped fitness center. The breakfast buffet was excellent, with a wide variety of high-quality dishes. Overall, it was a superb stay, and I would highly recommend Sheraton Bishkek for anyone visiting the city.
GGuest UserEverything about the hostel is solid.
If you’re starting or ending your journey in Kyrgyzstan this is a great place to meet people. If you’re starting you might even trek buddies.
GGuest UserWe stayed for 3 nights and the place was very clean. They cleaned our room everyday, which was nice. The location is great, just a short walk to Faiza Restaurant and Globus Supermarket.
The staff were friendly, always smiling, and very accommodating. They even let us rest in the lobby and stored our luggage when we arrived early before check-in time.
Amenities are a bit limited though there’s a small café but no gym or sauna. Breakfast is basic and almost the same every day, but it’s fine for a quick start to the day.
Overall, it’s a nice and comfortable hotel. Good location, clean rooms, and helpful staff. Would definitely stay again.
AAnonymous UserThis hotel is located near the center of Biscay. It is quite convenient to travel. You need a car to travel easily. But surprisingly, there is no parking. Breakfast is okay. The room size is okay. But the room I got smelled a bit of cigarette smoke. Overall, it is good. But I think the price is high compared to what you get. So-so.
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