SUMJOY HENGQIN TIANMU HOTEL

SUMJOY HENGQIN TIANMU HOTEL Reviews

SUMJOY HENGQIN TIANMU HOTEL

Building 3, No. 868 GangAo Avenue, Hengqin, Guangdong, China, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
SUMJOY HENGQIN TIANMU HOTEL
SUMJOY HENGQIN TIANMU HOTELSUMJOY HENGQIN TIANMU HOTELSUMJOY HENGQIN TIANMU HOTEL
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SUMJOY HENGQIN TIANMU HOTEL Guest Reviews

4.8/5
Excellent
365 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(365)
Positive reviews(360)
Reviews with photos/video(101)
Quiet & comfortable(49)
Classy environment(48)
Friendly front desk staff(38)
Large rooms(20)
Perfect for business trips(17)
Tasty food(14)
Well decorated(13)
Easy to call taxis(9)
Negative reviews(5)
Guest User
Elegant Suite (City View)
Stayed in Feb 2024
Family
7 review
4.5/5
Great
Posted on Mar 31, 2024
We checked in late and was automatically upgraded which was a surprise. The lobby was elegant. The room was spacious and clean. Basic amenities were provided. The window was left open, but unnoticed, so we had mosquitoes buzzing around throughout the night. I only found out at 5am and could finally get a few good hours of rest after closing the window. Breakfast was adequate, with ample tables when we went down at 9am. Generally, it was a pleasant stay.
Response from Property: Dear star guests, please accept the sincere greetings from Hengqin Tianmu Hotel! Thank you for your feedback on your stay, we are glad to know that you enjoyed your stay and our team members are committed to providing a flawless stay for all our guests, as always. I'm sorry for the trouble caused to you this time due to the problem of mosquitoes. We hope you will enjoy a high quality and excellent service experience during your stay. We are honored to have you as our guest. We look forward to welcoming you to Hengqin Tianmu Hotel again. I wish you good health and a happy life! ~|Hengqin Tianmu Hotel
Guest User
Executive Queen Room
Stayed in Oct 2024
Business travelers
1 review
2.2/5
Posted on Nov 16, 2024
Never again
Response from Property: 尊敬的貴賓朋友，您好！非常感謝您選擇入住星享·橫琴天沐酒店並與我們分享您的住店感受。對於您的體驗不佳，我們感到非常抱歉，請您接受我們誠摯的歉意。如您住店期間遇到任何疑難問題，酒店24小時值班經理都希望為您經歷的不便提供幫助或接收意見，我們十分希望能聆聽您更多更詳盡的建議。我們全體員工將不懈努力做好每一處細節，一切為遠道而來的賓客提供舒心的環境及周到的服務。我們期望，在不久的將來再次歡迎閣下蒞臨星享·橫琴天沐酒店，請您見證我們的進步與成長，祝您生活愉快！
Guest User
Cozy Queen Room
Stayed in Nov 2024
Other
6 review
5.0/5
Outstanding
Posted on Jan 1, 2025
I didn't want to go back to the city in the early hours of the New Year's Eve in Chimelong, so I booked a hotel in Hengqin to sleep for one night. This hotel was a bit of an unexpected surprise! The environment is very quiet, the facilities are very new and clean, everything is complete, the breakfast is also good, and fruit is given when you check in. The front desk lady is also very nice👍 The surprise is that the visa office is next door. It is very convenient to apply for a visa for Guangdong Zhuhai's "one trip per week". After the visa is obtained, I went to Hengqin Port to cross the border to Macau to see the animal head exhibition. The location is great! Happy New Year's Day🎉🎆
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Response from Property: 尊敬的星享貴賓您好！非常感謝您入住酒店並給予高度的評價，很高興您對我們工作的認可，我們懷揣着您的這份信任，將繼續努力為您提供更加優質和周到的服務。期待在不久的將來與您再次相見。祝您和家人身體健康，生活愉快！
Huangdaxian
Superior Queen Room
Stayed in Nov 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Dec 30, 2024
The hotel is very new and the room is very clean. It is a newly opened hotel. It is very convenient to go to Macau and parking is free. The location is good. I will come again next time. The environment is very good and quiet.
Original TextTranslated by Google
Response from Property: 尊敬的星享貴賓您好！非常感謝您入住酒店並給予高度的評價，很高興您對我們工作的認可，我們懷揣着您的這份信任，將繼續努力為您提供更加優質和周到的服務。期待在不久的將來與您再次相見。祝您和家人身體健康，生活愉快！
Guest User
Cozy Queen Room
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 18, 2024
The room is clean, sanitary and bright, and a fruit plate was provided. The environment is beautiful, the air is good, and it is close to the mountain. When you open the window, you can see the mountain, which is very pleasing to the eye. It is close to government service agencies, very quiet at night, and safe all day long
Original TextTranslated by Google
Response from Property: Hello, dear Star Rewards guests! Thank you very much for your stay at the hotel and your high praise. We are very happy that you have recognized our work. With your trust, we will continue to work hard to provide you with better and thoughtful services. Looking forward to seeing you again in the near future. I wish you and your family good health and a happy life!
Guest User
Cozy Queen Room
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 6, 2024
Clean, tidy and quiet. The staff are very warm and polite. The stay experience is excellent. I will choose this place next time I go on a business trip~
Original TextTranslated by Google
Response from Property: 尊敬的星享貴賓您好！非常感謝您入住酒店並給予高度的評價，很高興您對我們工作的認可，我們懷揣着您的這份信任，將繼續努力為您提供更加優質和周到的服務。期待在不久的將來與您再次相見。祝您和家人身體健康，生活愉快！
Guest User
Elegant 2-bed Room
Stayed in Sep 2024
Family
13 review
4.5/5
Great
Posted on Oct 6, 2024
The hotel environment is good, the hotel is very new, there is an air purifier in the room, it is quiet, the service needs to be improved, there is no toothbrush, I called the front desk and they said there was one, and it was delivered after a while. In fact, these essential supplies should be prepared as soon as possible. The air conditioner is too cold and it can't be adjusted properly several times. The rest is OK. The hotel has a rich breakfast and can be full. The room is quiet. It would be best if it could be equipped with a bathtub. The hotel is close to 900 in the peak season, and the cost performance is average
Original TextTranslated by Google
Response from Property: 尊敬的星享貴賓您好！非常感謝您入住酒店並給予高度的評價，很高興您對我們工作的認可，我們懷揣着您的這份信任，將繼續努力為您提供更加優質和周到的服務。期待在不久的將來與您再次相見。祝您和家人身體健康，生活愉快！
Guest User
Superior Queen Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 16, 2024
The hotel is newly opened, and the hardware facilities are very clean and tidy. Seeing that I brought my children, I upgraded to a suite and got free breakfast. The suite is quite large, with a complete living room, bedroom, bathroom and cloakroom. The experience is great! The hotel is not far from Chimelong, just a dozen minutes' drive away, with high cost performance and worth recommending.
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6/7
Response from Property: Dear Star VIP, hello! Thank you very much for staying at our hotel and giving us high praise. We are glad that you recognize our work. With your trust, we will continue to work hard to provide you with better and more thoughtful services. We look forward to seeing you again in the near future. I wish you and your family good health and a happy life!
Cicixixijie
Superior Queen Room
Stayed in Aug 2024
Family
20 review
5.0/5
Outstanding
Posted on Sep 16, 2024
It was my first time staying in a hotel. The front desk service was great. Seeing that we had children, they helped upgrade the room type for free. At night, I saw the panoramic fireworks of Macau on the balcony. The children were so happy. It was a great experience. Five-star praise.
Original TextTranslated by Google
6/7
Response from Property: Dear Star VIP, hello! Thank you very much for staying at our hotel and giving us high praise. We are glad that you recognize our work. With your trust, we will continue to work hard to provide you with better and more thoughtful services. We look forward to seeing you again in the near future. I wish you and your family good health and a happy life!
Luxiaoxia
Elegant Suite (City View)
Stayed in Aug 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 10, 2024
It is quite close to Ocean Kingdom from here. The suite is spacious and bright. There is a closet room for dressing, which is very convenient. The air conditioner is very quiet. You can see the garden view from the living room and bedroom. It is very beautiful at night. This hotel is relatively secluded. My friend and I felt very happy lying in the living room after a tiring day.
Original TextTranslated by Google
Response from Property: Dear Star VIP, hello! Thank you very much for staying at our hotel and giving us high praise. We are glad that you recognize our work. With your trust, we will continue to work hard to provide you with better and more thoughtful services. We look forward to seeing you again in the near future. I wish you and your family good health and a happy life!
Qiangqiangqianggegege
Executive 2-bed Room
Stayed in Jul 2024
Family
21 review
5.0/5
Outstanding
Posted on Sep 2, 2024
A relatively good hotel in Hengqin. The accommodation is quite satisfactory. We upgraded to a suite for free. It is not far from the pedestrian street and Hengqin Port. We went to Zhuhai Chimelong the next day, which is not far away.
Original TextTranslated by Google
Response from Property: Dear Star VIP, hello! Thank you very much for staying at our hotel and giving us high praise. We are glad that you recognize our work. With your trust, we will continue to work hard to provide you with better and more thoughtful services. We look forward to seeing you again in the near future. I wish you and your family good health and a happy life!
Wong
Cozy Queen Room
Stayed in Jul 2024
Couples
6 review
5.0/5
Outstanding
Posted on Oct 1, 2024
The surrounding environment is quiet, the room is clean and well-maintained, the mattress in the room is very comfortable, and the hot water supply is sufficient. The front desk staff is very good and polite. They order ** takeout and have it delivered to the room by a robot. It is very convenient. I will come again next time Check in and introduce friends
Original TextTranslated by Google
Response from Property: 尊敬的星享貴賓您好！非常感謝您入住酒店並給予高度的評價，很高興您對我們工作的認可，我們懷揣着您的這份信任，將繼續努力為您提供更加優質和周到的服務。期待在不久的將來與您再次相見。祝您和家人身體健康，生活愉快！
Hongdoubinghongdoubing
Cozy Queen Room
Stayed in Jul 2024
Family
12 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Facilities: Complete facilities, the front desk lady upgraded the room for free, it is very spacious, the children said they like it very much, there is enough space for activities. Hygiene: Very clean, please rest assured. Environment: Quiet, no need to worry about being disturbed Service: Very good! Help with luggage when getting on and off the bus, very friendly to us with children There are fewer varieties of breakfast, but everything is available. It can meet the needs... In general, this hotel is booked with confidence, no thunder!
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6/8
Response from Property: Dear Star VIP, hello! Thank you very much for staying at our hotel and giving us high praise. We are glad that you recognize and give us suggestions for our work. With your trust, we will continue to work hard to provide you with better and more thoughtful services. We look forward to seeing you again in the near future. I wish you and your family good health and a happy life!
西寧小小的親親媽咪
Elegant 2-bed Room
Stayed in Jun 2024
Business travelers
14 review
4.2/5
Very Good
Posted on Aug 22, 2024
The hotel is relatively new and in good health condition. Breakfast is simple but tastes ok. It's quite comfortable to live with children. If you go to Chimelong and don’t live in the park, I recommend this hotel. It's quite close to the park, about 10 minutes by car. But there are not many shops and restaurants around the hotel. You can order takeout, but there are fewer choices because it is a new area and the surrounding area is not so prosperous.
Original TextTranslated by Google
Response from Property: Dear Star VIP, hello! Thank you very much for staying at our hotel and giving us high praise. We are glad that you recognize our work. With your trust, we will continue to work hard to provide you with better and more thoughtful services. We look forward to seeing you again in the near future. I wish you and your family good health and a happy life!
Guest User
Superior Queen Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 28, 2024
There are too many people in Chimelong and the price is expensive, so I chose this hotel. The hotel is not far from Chimelong, less than ten minutes by car, which is very suitable for self-driving tours. The environment in the hotel is very good, the decoration and maintenance are relatively new, there is no odor, the style is bright, clean and atmospheric, I personally feel very comfortable. I am a bit of a clean freak, but I think its hygiene is really good. There is no dust on the top of the cabinet. It should be that the cleaning is more meticulous after checking out. The best thing is that there are not only children's toothbrushes, but also disposable children's slippers. The quality of children's toothbrushes is also very good, and children like it very much. There is a wire rope for drying clothes in the bathroom, which is super considerate. Summer clothes, with the exhaust fan turned on, are basically dried overnight. There won't be too many people staying, it's quiet, very good, and the cost performance is very high. Finally, thank Xiao Yang and Xiao Wu at the front desk for their good service attitude. In short, I am very satisfied overall. Next time I come to Zhuhai Chimelong, I will stay here again.
Original TextTranslated by Google
Response from Property: Dear Star VIP, hello! Thank you very much for staying at our hotel and giving us high praise. We are glad that you recognize our work. With your trust, we will continue to work hard to provide you with better and more thoughtful services. We look forward to seeing you again in the near future. I wish you and your family good health and a happy life!