SUMJOY HENGQIN TIANMU HOTEL

SUMJOY HENGQIN TIANMU HOTEL Reviews

SUMJOY HENGQIN TIANMU HOTEL

Building 3, No. 868 GangAo Avenue, Hengqin, Guangdong, China, Xiangzhou District, Zhuhai, Guangdong, ChinaSee Hotel Details
SUMJOY HENGQIN TIANMU HOTEL
SUMJOY HENGQIN TIANMU HOTELSUMJOY HENGQIN TIANMU HOTELSUMJOY HENGQIN TIANMU HOTEL
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Guest Reviews

9.6/10
Excellent
580 review
Verified reviews
Location9.7
Amenities9.5
Service9.6
Cleanliness9.7
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All reviews(580)
Positive reviews(572)
Reviews with photos/video(174)
Classy environment(90)
Quiet & comfortable(77)
Friendly front desk staff(60)
Tasty food(21)
Perfect for kids(19)
Easy to call taxis(12)
Great air circulation(7)
Tasty restaurant(5)
Negative reviews(8)
Carmen&Family
Elegant Suite (City View)
Stayed in Feb 2024
Family
10 review
9.0/10
Great
Posted on Mar 31, 2024
We checked in late and was automatically upgraded which was a surprise. The lobby was elegant. The room was spacious and clean. Basic amenities were provided. The window was left open, but unnoticed, so we had mosquitoes buzzing around throughout the night. I only found out at 5am and could finally get a few good hours of rest after closing the window. Breakfast was adequate, with ample tables when we went down at 9am. Generally, it was a pleasant stay.
Response from Property: Dear star guests, please accept the sincere greetings from Hengqin Tianmu Hotel! Thank you for your feedback on your stay, we are glad to know that you enjoyed your stay and our team members are committed to providing a flawless stay for all our guests, as always. I'm sorry for the trouble caused to you this time due to the problem of mosquitoes. We hope you will enjoy a high quality and excellent service experience during your stay. We are honored to have you as our guest. We look forward to welcoming you to Hengqin Tianmu Hotel again. I wish you good health and a happy life! ~|Hengqin Tianmu Hotel
Guest User
Executive Queen Room
Stayed in Oct 2024
Business traveler
1 review
4.5/10
Posted on Nov 16, 2024
Never again
Response from Property: 尊敬的貴賓朋友,您好!非常感謝您選擇入住星享·橫琴天沐酒店並與我們分享您的住店感受。對於您的體驗不佳,我們感到非常抱歉,請您接受我們誠摯的歉意。如您住店期間遇到任何疑難問題,酒店24小時值班經理都希望為您經歷的不便提供幫助或接收意見,我們十分希望能聆聽您更多更詳盡的建議。我們全體員工將不懈努力做好每一處細節,一切為遠道而來的賓客提供舒心的環境及周到的服務。我們期望,在不久的將來再次歡迎閣下蒞臨星享·橫琴天沐酒店,請您見證我們的進步與成長,祝您生活愉快!
Anonymous User
Cozy Queen Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 9, 2025
Avoid the May Day trip to visit Chimelong Ocean Kingdom, thinking of choosing this government-designated cooperative hotel as the first choice. It took about ten minutes to arrive from Chimelong to the hotel at around 9 pm. Entering the lobby, it feels really good, elegant and unexpectedly pleasant. The room was upgraded, and the front desk staff was super welcoming. Knowing that I was a mother with two children, she took the initiative to ask the aunt to bring me children's products. When entering the room, my son was very happy. The room is so big and the facilities are very new. The breakfast ingredients are also rich. In the afternoon, the children were tired from playing and refused to go out for dinner. They ordered two simple meals at the hotel and finished them all. 👍👍 👍I am very satisfied with this stay and will continue to choose Tianmu Hotel next time.
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Response from Property: Dear Star VIP, thank you very much for staying at the hotel and giving a high evaluation. It is a smart choice to avoid the crowds. We are very pleased with the details such as the timely delivery of children's supplies and the simple meals that children love. Your recognition of the upgraded room types and facilities is the motivation of the team. When you are tired of playing in Chimelong, Tianmu will always be your nearest "home"! | Star · Tianmu Hotel
Anonymous User
Cozy Queen Room
Stayed in Apr 2025
Couple
3 review
10/10
Outstanding
Posted on May 9, 2025
Because we went too early, the group had booked all the rooms the day before and had not checked out yet. There were no rooms available immediately. We had to check in at 3 o'clock. Apart from this, everything else was pretty good. Both the room and the infrastructure were good. The area was quiet, the air was good, and it was convenient for walking.
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Response from Property: 尊敬的星享貴賓,感謝您的包容與理解!團隊滿房時未能協調出提前入住的房間,我們深感歉意。團隊已優化高峯期房態管理流程,很高興您仍肯定環境和基礎設施。為彌補這份等待,已為您開通「綠色特權」——未來入住時提前聯繫我們(備註本訂單號),房態允許下將優先安排至12:00入住。下次來訪定讓您從早舒心到晚~|星享·天沐酒店
Guest User
Cozy Queen Room
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 9, 2025
I went to Hengqin on a business trip and saw this newly opened hotel on the Internet. I thought it would be okay. The experience was very good, the staff were very enthusiastic, and the environment was very quiet.
Original TextTranslated by Google
Response from Property: 尊敬的星享貴賓,非常感謝您的五星好評。新酒店遇見您的信任是幸運,很欣慰工作人員的靜心服務與環境營造能得到您的認可,未來我們定不負所期。期待與您重逢,祝你生活愉快~|星享·天沐酒店
Anonymous User
Superior Queen Room
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on May 4, 2025
Facilities: Newly opened hotels have very complete facilities. This is the first time I have seen a hotel with an air purifier 👍 Sanitation: Very clean and comfortable Environment: The hotel upgraded the mountain view room for free, which is very beautiful Service: The hotel staff is very patient
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Response from Property: Dear Star VIP, I am honored to receive your five-star praise. Thank you very much for your high recognition of the service and environment of Tianmu Hotel. Patient service is our duty. Your memory is encouragement. We will continue to maintain a high-quality and considerate service experience and be ready for you to come back at any time. Looking forward to your next visit and wish you a happy life~|Star · Tianmu Hotel
kubi_min
Superior 2-bed Room
Stayed in Apr 2025
Family
9 review
10/10
Outstanding
Posted on May 3, 2025
Close to the border, easy to get a taxi, quiet and comfortable environment, quarantine is the Public Security Bureau, good health services, bed support, but the pillow is too soft, and the breakfast is poor, need to be improved!
Original TextTranslated by Google
Response from Property: 尊敬的星享貴賓,感謝您的鼓勵與肯定。喜歡一張床愛上一家店,酒店精選優質床品幫助每位賓客安然入眠,讓追求卓越的您即使在旅途中也會有如在家般的舒適。感謝您指出枕頭軟硬和早餐的改進空間,公安相鄰的安全優勢我們會繼續保持,天沐酒店提供記憶枕備選,餐飲團隊正研發新菜單,期待您驗收改變~|星享·天沐酒店
Anonymous User
Superior Queen Room
Stayed in Apr 2025
Couple
3 review
10/10
Outstanding
Posted on May 3, 2025
I booked this hotel because I came to visit Chimelong Ocean Kingdom. It is 15 minutes away from the park, which is very convenient. The hotel facilities are advanced and clean. There are many varieties of breakfast in the morning. The overall feeling of the room is also very good. I will stay here again next time I come to Zhuhai.
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Response from Property: 尊敬的星享貴賓,非常感謝您的美照分享,每位客人都是我們最棒的星動攝影師。長隆15分鐘生活圈因您而完整!您對設施和早餐的喜愛是天沐團隊晨會的動力源,下次探索海洋王國時,記得回家歇腳~|星享·天沐酒店
Guest User
Cozy Queen Room
Stayed in Mar 2025
Family
4 review
10/10
Outstanding
Posted on Apr 30, 2025
Room experience: The room is spacious and bright, the decoration style is simple but stylish, the bedding is soft and comfortable, and you can sleep well all night! Every detail is carefully considered - the bathroom is reasonably designed with dry and wet separation, and the toiletries are of high quality.
Original TextTranslated by Google
Response from Property: 尊敬的星享貴賓您好!非常感謝您入住酒店並給予高度的評價,很高興您對我們工作的認可,我們懷揣着您的這份信任,將繼續努力為您提供更加優質和周到的服務。期待在不久的將來與您再次相見。祝您和家人身體健康,生活愉快!
Xixidaolai
Superior 2-bed Room
Stayed in Mar 2025
Family
3 review
9.5/10
Amazing
Posted on Apr 28, 2025
Booked a weekend room, and chose a hotel in Hengqin area for the convenience of crossing the border. I chose this hotel halfway through the trip, so it was quite hasty. The overall experience was OK, it was at the level of a business hotel, ten minutes away from the port by Didi, the hotel is next to the Citizen Service Center, the environment is relatively quiet, and there is also a food market nearby for convenience. Disadvantages: There are few underground parking spaces, and most of them are multi-story parking spaces.
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Response from Property: 尊敬的星享貴賓,感謝您下榻天沐酒店盡享美好假期。酒店位於島內中心位置,倚靠橫琴行政中心,全體員工緻力為您提供高品質的設施與服務,讓每位賓客都能感受賓至如歸。請您繼續關注我們,歡迎您再次光臨!|星享·天沐酒店
Guest User
Elegant 2-bed Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 18, 2025
This is the best hotel experience after many visits to Hengqin. The hotel environment is comfortable, backed by Xiao Hengqin Mountain, and there is a charging station in front, a good place for energy vehicles to recharge. The room is comfortable and tidy, the front desk service attitude is very good, and the breakfast is also very rich. There is a garden-style leisure behind the hotel, the air is fresh, and hiking Xiao Hengqin Mountain early in the morning is refreshing. I will lock in this hotel when I come to Hengqin in the future.
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6/9
Response from Property: 尊敬的星享貴賓您好!非常感謝您入住酒店並給予高度的評價,很高興您對我們工作的認可,我們懷揣着您的這份信任,將繼續努力為您提供更加優質和周到的服務。期待在不久的將來與您再次相見。祝您和家人身體健康,生活愉快!
Huiqianshuideyuer
Elegant 2-bed Room
Stayed in Mar 2025
Traveling with friends
25 review
10/10
Outstanding
Posted on Apr 12, 2025
This Macau hotel is very conveniently located. It takes only five minutes to get to Hengqin Port by taxi. It is very convenient to cross the border! This is my second time staying here. There are many places to eat around, and there are rich choices for late night snacks. The underground parking lot is free, and there is no need to worry about driving. The room is clean and soundproof, the front desk service is considerate, and the price-performance ratio is super high. It is highly recommended for families and self-driving tourists!
Original TextTranslated by Google
Response from Property: 尊敬的星享貴賓您好!非常感謝您入住酒店並給予高度的評價,很高興您對我們工作的認可,我們懷揣着您的這份信任,將繼續努力為您提供更加優質和周到的服務。期待在不久的將來與您再次相見。祝您和家人身體健康,生活愉快!
Alvax
Superior Queen Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 13, 2025
Very good, free upgrade to executive king room, really good attitude, the room is very clean, brought children and installed fence, thumbs up 👍, the location is OK, about 15 minutes drive from Chimelong, free parking, breakfast is a little less, tastes good, next time I will stay again!!!
Original TextTranslated by Google
Response from Property: 尊敬的星享貴賓您好!非常感謝您入住酒店並給予高度的評價,很高興您對我們工作的認可,我們懷揣着您的這份信任,將繼續努力為您提供更加優質和周到的服務。期待在不久的將來與您再次相見。祝您和家人身體健康,生活愉快!
~Liz~
Elegant 2-bed Room
Stayed in Mar 2025
Family
2 review
9.7/10
Amazing
Posted on Apr 6, 2025
Surprise Treasure Hotel, booked a spaceship and planned to come here for a transition on the first night. I found that the hotel was large and quiet, with new facilities and the waitress was very considerate. There were children's slippers and toothbrushes, and it only took 10 minutes to get to Chimelong.
Original TextTranslated by Google
Response from Property: 尊敬的星享貴賓您好!非常感謝您入住酒店並給予高度的評價,很高興您對我們工作的認可,我們懷揣着您的這份信任,將繼續努力為您提供更加優質和周到的服務。期待在不久的將來與您再次相見。祝您和家人身體健康,生活愉快!
Shuaiqidedahuijiyuan
Cozy Queen Room
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Mar 30, 2025
I went to Macau to watch a concert and booked a hotel to stay! I have stayed here once before, and I would choose this hotel again! The hotel environment, hygiene, food and service are all as good as before! I will still choose this hotel next time, highly recommended!
Original TextTranslated by Google
Response from Property: 尊敬的星享貴賓您好!非常感謝您入住酒店並給予高度的評價,很高興您對我們工作的認可,我們懷揣着您的這份信任,將繼續努力為您提供更加優質和周到的服務。期待在不久的將來與您再次相見。祝您和家人身體健康,生活愉快!