Sunshine Hotel & Resort Zhangjiajie

We booked this hotel since it was closer to Tiamen mountain. Unfortunately the hotel is very far away from everything else and you don’t have any restaurants nearby except for the hotel restaurant. When we booked this hotel we got an offer to get: 1 craftsman beer 100 yuan in didi tickets 2 tickets to an exhibition. Even these we never received, the 100 yuan in didi (taxi) tickets we got when we asked for them and showed them the booking information and even though they saw the booking information in Chinese the didn’t get us the offer that we had paid for. When we arrived at the hotel which is very grand and look very nice upon arrival they greeted us at the car which is expected for a hotel that grand but that was only the first day they did that. All other times when we got to the hotel no one greeted us, they were all busy talking to each other instead. We were a family of 2 adults and 2 kids and even though we booked a family room where they know 4 people was staying they gave us only amenities such as towels etc for 2 people so every day we needed to wait and ask for 2 more towels before we took a shower. We also booked excursions through the hotel to visit Grand Canyon and also Tiamen mountain and paid over 1600 yuan for the whole family with everything included. When we came to Grand Canyon we couldn’t experience what we were there for (the zipline) because it had weight restrictions and when we contacted the sales person from the hotel she didn’t take any responsibility and just blamed everything else instead of saying that she was sorry. The day after we visited Tiamen mountain and here we had also booked a ticket that should have included everything and when we came there it was hidden fees that the sales person from the hotel hadn’t told us. When we contacted her again it was the same response that she blamed everything else instead of taking responsibility for that she hadn’t told us everything that she needed to tell us. No compensation was given by the hotel and no excuse. When we checked ut the staff said that they would be happy if we could give them a 5 star review and my response was that I will give you a review but it’s not going to be 5 star. When they asked us explain why we did and they blamed it on the language barrier which I don’t buy since all the messages and sales were done through translation app and also through WeChat were you can translate into your own language. It would have been so easy for the hotel to say I’m sorry and for example as a compensation from us you can go down to the buffé restaurant to eat dinner but instead they blamed everything else! We are world travelers and have been to different cities both in China and also in different country’s around the world and this is one of the hotel were we feel that they had the worst service we have experienced. When we’re coming back we will not stay here again! A fancy hotel that can not live up to the expectations.

Exceptional Stay at Zhangjiajie Sunshine Hotel My recent three-night stay at Zhangjiajie Sunshine Hotel was absolute perfection! The second I walked in, the front desk team welcomed me warmly and finished check-in in minutes—no tedious waiting at all. My room was impeccably clean, with a plush bed that had me sleeping soundly each night. Waking up to the faint view of Zhangjiajie’s lush mountains through the window was a lovely surprise, and the room’s quietness made it ideal for relaxing after day trips. The breakfast buffet shone with fresh options, from crispy pastries to hearty hot dishes, and the coffee was always smooth. What truly made this stay unforgettable was Service Steward Xiao Yu—he remembered my preference for early breakfast, helped arrange a timely taxi to the scenic area, and even left a note with local snack recommendations. I’ll 100% book Zhangjiajie Sunshine Hotel again on my next trip and can’t recommend it enough—especially if you get to be assisted by Xiao Yu!

This is probably the best looking hotel we have visited during our first travels through China. Compared to what we are used to in Sweden and Europe, this was on a whole other level, standard wise🔥🤙 The service and staff was excellent! The service staff was really cute and left us yoghurt and fruit as gifts every day. We tried our best to thank them in Chinese writing after we checked out! The Manager was very helpful and made sure we visited the best places with tailored excursions. Even though we did not visit the famous nature reserve, due to us being afraid of heights 🙈 we had the best days visiting other places and enjoying the town. We will 100% come back when we get the chance in the future 🥰🥰

Hotel was clean and staff very friendly and helpful. Luo Bin very helpful. Breakfast had a lot of variety.