Zhangjiajie Ruke Hotel

Exceptional service. - Coordinate pickup time and met us at curb to show us to the hotel - Booked massages foot and back ahead of time (extra cost) - Extremely responsive to questions before the stay - Served snacks and tea on arrival, carry baggage to the room - Exceptional breakfast platter with many selections (latte in the morning my favorite) ready made at time you specify - Clean, beautiful rooms with attractive furnishings - Plenty high quality amenities, slippers, high end hair dryer, toothbrush, hair brush, makeup kits, nail kits. Full tech in rooms, air conditioning, heat light with controls including night lights when going to the bathroom (very useful !) - Above and beyond attention to hospitality, hot drinks provided in evening, fresh fruit bowl when greeted, laundry service picks up the clothes and places them folded and clean in basket in front of the room - Adorable mother cat in the reception area with her 4 newborn kittens - Close proximity to the Line A cable at for Tianmen Mountain, airport and East railway station. 30 min car ride to West railway station. - Pickup and drop off to railway stations or airports . No longer able to do to pickup and drop offs from Wulingyuan. - Georgeous reception area and stair case, hallways everything is tasteful - Slightly higher price point compared to other hotels in area, but well worth it for extra level of service - Noise and light levels are unavoidable given location in the city and rooms located on 2nd floor above street level. Not excessive and heated eye masks, ear plugs and automatic blackout curtains provided

Stayed 2 nights at Ruke Zhangjiajie. It is a very beautiful boutique hotel located just 13 mins walk from the Tianmen Mountain Cable Car Station. The hotel provided one way complimentary pick up service from the Airport or Train Station depending on the package you booked, which was an excellent addition to what they have to offer. The room is immaculately decorated, spacious and unpretentious. It is tastefully furnished. We booked the entry level Room which was very good in my opinion but we peeped into the higher category, it was magnificent. If you can splurge a bit, go for the higher room category. You will not regret it. All the hotel staff were very accommodating and helpful, in fact all they have provided to us an impeccable service during our stay. The breakfast was tasty and they have 3 different selections of "Set Menu". Hearty and delicious. My only concern was that you can only select either "Coffee/Tea" or "Fruit Juice" or "Yogurt". In my opinion, these 3 items served different purposes and should not be an option but to provide all who need it. Nonetheless, we still strongly recommend this hotel to anyone who wants something different and unique, and has the accessibility to Zhangjiajie Tianmen Mountain and the City Centre.

Great hotel, amazing service, we got everything we could have wished for and more. They helped with our entire laundry for free (came out smelling great and folded), and the breakfast was delicious. We will come again.

I absolutely loved staying here. I wish I could stay even longer. It was a very comfortable, very cozy, and truly pleasant stay for 4 nights. I have traveled to 21 countries, and this is by far the best hotel I have ever stayed at. The decor and the ambiance is solid throughout every inch of the hotel. They put a lot of thought and care into the layout and decorations, and it's stunning. My room had a cozy little balcony too which was perfect for relaxing after hiking around the Zhangjiajie National Park all day. But the staff are what make this hotel truly exceptional. Every single staff member was genuinely kind and wanted to help me with everything. They reached out to me several days prior to my arrival to get my arrival details so that they could pick me up from the airport, free of charge. Every day they provided breakfast at a time of my choosing (scheduled in advance of the next day), and allowed me to select menu options. They offer both Western and Chinese breakfast options. Every day they also brought me snacks and tea. They were always genuinely happy to see me and to help me with anything. A good example: on my last day I was heading out to the nearest "Busy for You" to get some snacks for the train the next day, and it was raining a little. I didn't mind since the walk wasn't far, but one of the young gentlemen working there ran after me to hand me an umbrella. They genuinely care for their guests. They offer free laundry service which I recommend. My clothes came back clean and in perfect condition. The restaurant is by reservation only, so please schedule dinner with them in advance if you would like to eat there. Didi had no trouble picking up or dropping off at the hotel. The Tianmen Cabelway Station is about a 15 minute walk away. The 72 Wonder Tower is about a 15 minute drive from the hotel. I had originally considered staying closer to the Zhangjiajie National Park, to be able to get there quicker and avoid lines. However, I am so glad I stayed here. There is more food and things available in town than in/closer to the park. I took a Didi from the hotel around 6:45am to the park. It took about 45 minutes with a slow Didi driver lol, and I didn't have any issues with lines. (Zhangjiajie East Gate, week of Sept 12). I absolutely loved staying here. I wish I could stay even longer. I definitely recommend staying here!