love and family
Select date
-
Select date
1 night
All properties in Zhangjiajie

love and family

No. 102, Zone A, Shuangxia Village, Guanliping Subdistrict, Yongding District, Zhangjiajie, Hunan, China
Show on map
We Price Match
hotel overview picture
Last booked 6 hrs ago
Highlights
Free airport pick-up
Free parking
Varied breakfast
Excellent service
Sparkling clean
Show more
Amenities
Private parkingFree
Priority airport pick-upFree
24-hour front desk
Luggage storageFree
Restaurant
Priority airport drop-off
Station pick-up serviceFree
Wi-Fi in public areasFree
All amenities
Property Description
The homestay is located at the foot of Tianmen Mountain, where you can see Tianmen Cave right at the entrance. We offer English services and translation conversations, free airport pick ups, and itinerary planning services. Welcome!
Show more
9.7/10
Excellent
Amazing hotel, very clean, great location and lovely owners that do everything to help you!
All 557 reviews
Surroundings
Airport: Zhangjiajie Hehua International Airport
(7.5 km)
Train: Zhangjiajie Railway Station
(3.8 km)
Train: Zhangjiajie West Station
(12.9 km)
Landmarks: The Guigu Cave
(1.5 km)
Landmarks: Shuttle Bus Queue Area
(2.2 km)
Landmarks: Tianmen Fox Fairy
(2.6 km)
View on map

Overview

Rooms

Guest Reviews

Services & Amenities

Policies

6

Floral Language Villa

4 queen beds and 4 double beds
400m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Tea bags
Room Details
Check Availability

Mountain-view Parent-child Room

1 queen bed
35m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Tea bags
Toothbrushes
Room Details
Check Availability

Deluxe Parent-child Suite

2 bedrooms: 1 queen bed and 1 double bed
45m² | Floor: 2-3
No window
Free Wi-Fi
Smoking Permitted
Air conditioning
Private bathroom
Tea bags
Toothbrushes
Room Details
Check Availability
7

Floral Language Tub Double Bed Room With Large Screen Projection

1 queen bed
30m² | Floor: 1-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Tea bags
Room Details
Check Availability
9

Family Friendly Suite (Bathtub)

1 queen bed and 1 double bed
50m² | Floor: 1-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Tea bags
Room Details
Check Availability
5

Queen Room With Courtyard View

1 queen bed
20m² | Floor: 1
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Tea bags
Toothbrushes
Room Details
Check Availability
4

Family-friendly 2-bed Room

2 double beds
22m² | Floor: 1
No window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Tea bags
Toothbrushes
Room Details
Check Availability
9

Floral Language Mountain-View Double Bed Room With Large Screen Projection

1 queen bed
35m² | Floor: 1-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Tea bags
Toothbrushes
Room Details
Check Availability
8

Elegant Family Friendly Suite

1 queen bed and 1 double bed
40m² | Floor: 1-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Tea bags
Toothbrushes
Room Details
Check Availability
7

Boutique 2-bed Room

2 double beds
25m² | Floor: 1-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Tea bags
Toothbrushes
Room Details
Check Availability
Hide Room Types

Guest Reviews

9.7/10
Excellent
557 reviews
100% of guests gave their stay a positive rating.This property hasn't received any negative reviews in the past 4 months.
  • Cleanliness9.7
  • Amenities9.6
  • Location9.7
  • Service9.7
Average for similar properties in Zhangjiajie
Most Mentioned
Review summary
Powered by AI
Location: The property is situated near Tianmen Mountain, offering direct views of Tianmen Cave from the premises or balcony. It is within walking distance or short drive to Tianmen Mountain Cableway, 72 Wonders, and the city center.(based on 141 reviews)
_‍W‍e‍C‍h‍a‍t‍2‍6‍1‍2‍1‍4‍*‍*‍*‍*
November 21, 2025
我從來沒有評論過任何一家酒店以及民宿,但是這一家,我不得不評論一下,真的是太好了,不評論都對不起我自己的心。老闆娘是一個很有情懷的人,民宿環境也很有情懷,環境絕對一流,對於我來説相當的喜愛,設施都是中高端的,電熱水壺都是小米品牌的,不是那種雜牌你們知道嘛,洗髮水沐浴露都是五星級酒店才用的,而且還配有身體乳,讓我相當意外。我是有一點潔癖的,但是這衞生讓我無法挑剔,很乾凈。服務也是相當到位,免費接站,還免費接送天門山景區,並且還能買到比優惠還優惠的票,讓我非常驚喜,還會給你推薦最優的路線,這一趟旅遊我很開心,能碰到這樣一家民宿,這樣的一位老闆,晚上他們自己做的蛋撻還專門送上來給我門吃,味道一絕,都是她們自己現學的!説多了你們可能不信,但是真的很推薦你們親自去住一晚,去親自感受一下,還有,阿姨做的飯菜好吃,茶好喝!!!!
Translate
_‍W‍e‍C‍h‍a‍t‍5‍2‍2‍3‍6‍*‍*‍*‍*
November 15, 2025
第一次住民宿,體驗感很不錯,老闆娘很熱心,看演出來回接送,早餐午餐都是親自燒的,很美味。天門山的路線幫我們安排的非常好。下次有機會再來張家界一定還會住這裏~
Translate
J‍o‍s‍h‍u‍a‍ ‍C‍S
November 8, 2025
The room was comfy and clean, bathroom was high tech, and the location is great for tianmen, but by far the highlight was the service. Super friendly and really helpful, an absolute pleasure. Pickup from the airport, rides to the mountain, breakfast, all full of friendly laughter. Was sad to leave because of how welcome the staff made us feel.
M‍4‍9‍8‍6‍4‍1‍*‍*‍*‍*
October 22, 2025
是我住過最有人情味的民宿了,老闆方方面面都想到了,離天門山,七星山景區又近,出門特別方便,房間乾淨衞生,工作人員個個都精氣神十足,會送到天門山,也會接高鐵,特別貼心,飯菜好吃
Translate
M‍1‍8‍0‍9‍9‍*‍*‍*‍*
October 22, 2025
房間乾淨,衞生,周邊環境安靜,老闆人好,早餐豐富,中晚餐飯菜口味好,離天門山,七星山都非常近,出門方便
Translate
M‍3‍5‍2‍4‍1‍8‍*‍*‍*‍*
October 22, 2025
房間很温馨舒適,老闆服務熱情周到,特別是早餐的米粉!超級好吃!老闆準備的伴手禮也很有創意!是由上一位住客寫下一份祝福留給下一位,再帶一份別人寫完的祝福回家,這份美好的傳遞確實值得我給一份大大的點贊👍以後來張家界衹住這家了🥳🥳
Translate
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 22, 2025
A true home away from home! We had the most wonderful stay at Love and Family Hotel in Zhangjiajie. The two sisters who run the place made us feel completely at home — warm, caring, and always going above and beyond to make our visit unforgettable. They picked up our luggage very early at the train station when we arrived, and even helped us arrange for a massage therapist to come to our room after several days of hiking — incredible service! The rooms were spotless and cozy, the food was absolutely delicious, and the location is perfect — just a few minutes from Tianmen Mountain. If you’re looking for an authentic, heartfelt experience with genuine hospitality, this is the place to stay!
M‍a‍o‍t‍a‍i‍k‍u‍n
October 12, 2025
2025.9.29 入住親子巨幕投影浴缸套房 1⃣️當日晚上飛抵張家界,計劃第二天上午遊覽天門山,下午轉戰到張家界國家森林公園從東門進乘百龍天梯遊玩袁家界,趁着還未正式放假錯峯把幾個排隊大户先玩了。 2⃣️基於上面的行程,民宿提供了一整套的交通解決方案,個人覺得是此次入住(甚至可以説是個人歷史入住)的最大亮點,具體包括:入住當天晚上9點多,老闆娘駕車到機場接機;第二天早上,老闆娘駕車將我們一家送到天門山索道下站(民宿的位置離景區很近,開車10分鐘);下午從天門山到張家界國家森林公園東門這段是最有創造性的,因為我們的門票是A線,出來時是在山門,一早退房後行李就放在民宿,最後民宿提供的方案是個最優解,介紹了一輛鄰居的車,三方建了個微信羣,我們下到天門洞廣場的時候説一聲,司機開車先去民宿拉上行李,然後到達山門停車場接上我們,再前往公園東門附近的民宿,這個行程40公里80元,個人覺得很划算了。上面這一整套方案,可以説是打消了在天門山遊玩的各種顧慮,包括此前攻略中查詢到的不好叫車、司機虛假推銷、臨時加價等等,一概沒有遇到,準確的説是沒有機會遇到,單憑這一點,此次入住就很值。當然,老闆娘也提到,假期高峯時民宿附近大堵車,上面的某些接送環節會有變化,這個如有意向可以提前溝通好。 3⃣️其他方面,民宿的整體環境不錯,樓體外觀、前台大廳的裝修都比較清新典雅,花草綠植、中式傢俱佈置得恰到好處。入住的房間是個套間,兩個卧室內各有一張大床,有一定私密性,卧室空間略微侷促了一些,洗漱間很大,淋浴、床品等個人比較關注的設施都不錯。民宿提供米粉作為早飯,簡單可口有地方特色。 4⃣️服務很好,除了上面大書特書的交通保障外,入住前提前加微信溝通航班訊息確定接機時間,發了民宿介紹和張家界幾個主要景點的詳細交通示意圖;入住時拿了一張地圖用記號筆把天門山的線路給我們介紹了一遍,不喜歡做攻略的人可以詳細問問,這裡會有最全面的解答;此外還發了一大段入住指南,涵蓋了衣食住行玩各項事宜;離開時贈送了一份包裝精緻的茗茶伴手禮。 5⃣️另外,提前一天確實能錯峯避堵,遊玩天門山A線全程不排隊,早上上行還是霧氣昭昭心情低沉,纜車穿過雲層豁然開朗雲海乍現,你就説順不順吧 綜上,十分細膩入微考慮周全的入住體驗,推薦。
Translate

Services & Amenities

Restaurant
Restaurant
Restaurant
Style: A la carte
Cuisine: Asian
Open for: Breakfast, Lunch, Dinner
Ambience: Family-friendly
Dining options: Reservations available, Property guests only
More Amenities
Internet
Parking
Private (exclusively for guests) is available On-site parking. Limited parking spaces Reservation not needed.
Transportation
Front desk services
Activities
Public areas
Cleaning services
Facilities for children
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 14:00
Check-out: Before 12:00

Front desk hours: 24/7

The host or staff will greet you upon arrival

The property will provide check-in details after booking

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.

Breakfast
CuisineChinese
StyleSet menu
Opening hours[Mon - Sun] 07:00-10:00 Open
HeightFee
Children
CNY 10.00 (approx. PHP 83.03) per person
Adult
Set menu:CNY 20.00 (approx. PHP 166.05) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositNo deposit required by the property

Pets
Pets are not allowed

Service animals
Service animals are allowed on request

Age Requirements
The guest checking in must be between 18–99 years old.

Quiet Hours
Guests are required to keep quiet between 22:00–06:00

Parties
Parties and activities allowed

Paying at the hotel

  • Cash

Property Description

  • Opened: 2023
  • Number of Rooms: 13
Phone:+86-15874441001
The homestay is located at the foot of Tianmen Mountain, where you can see Tianmen Cave right at the entrance. We offer English services and translation conversations, free airport pick ups, and itinerary planning services. Welcome!

Frequently Asked Questions

What’s the cancellation policy at love and family?

The cancellation policy at love and family depends on your room type and booking terms.

What are the check-in and check-out times at love and family?

Check-in at love and family starts from 14:00, and the standard check-out time is by 12:00.

Is breakfast available at love and family?

Yes, love and family provides breakfast. Options include Chinese.

Are pets allowed at love and family?

No, pets are not allowed at love and family.

Does love and family have a restaurant on-site?

Yes, love and family features an on-site restaurant serving Asian cuisine.

How do I get to love and family from the nearest airport?

The nearest airport is Zhangjiajie Hehua International Airport, located about about 18 mins from hotel by car (7.5 km) away.

Does love and family offer airport transfer services?

Yes, love and family offers airport transfer services. Contact the hotel in advance to confirm availability and fees.

About This Property

Nearest AirportZhangjiajie Airport
Distance to Airport7.49KM
Nearest Train StationZhangjiajie Railway Station
Distance to Train Station3.85KM
Average Price FromPHP5189
Hotel Star Rating3