Borrman Hotel (Xuwen Port Wharf)

Borrman Hotel (Xuwen Port Wharf) Reviews

Borrman Hotel (Xuwen Port Wharf)

No.F26 2nd Resettlement Area, Mulan Avenue, Xuwen, Guangdong, ChinaSee Hotel Details
Borrman Hotel (Xuwen Port Wharf)
Borrman Hotel (Xuwen Port Wharf)Borrman Hotel (Xuwen Port Wharf)Borrman Hotel (Xuwen Port Wharf)
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Guest Reviews

8.9/10
714 review
Verified reviews
Location8.8
Amenities8.9
Service9.0
Cleanliness9.1
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All reviews(714)
Positive reviews(677)
Reviews with photos/video(118)
Friendly front desk staff(68)
Convenient parking(54)
Delicious breakfast(51)
Large rooms(32)
Average sound insulation(26)
Would stay again(21)
Well decorated(17)
Comfortable bed(16)
Negative reviews(37)
Ika_Elly
Superior 2-bed Room
Stayed in Jan 2024
Business travelers
51 review
6.0/10
Posted on Feb 18, 2024
The hotel staff is helpful and helped us call the taxi to the ferry
Response from Property: 尊敬的賓客：您好！感謝您對小曼的認可！但是我們知道距離您心目中的全五分標準還有一定的差距，我們會繼續努力的！祝：開心每一天！
Guest User
Standard Queen Room
Stayed in Sep 2024
Other
1 review
4.5/10
Posted on Oct 5, 2024
The room I stayed in was too noisy. It was next to the road and I had no peace all night. I couldn't fall asleep even with my eyes closed. Babies with poor sleep quality should really consider
Original TextTranslated by Google
Response from Property: Dear guests, we are a little disappointed that we did not receive your favorable comments. We will make timely improvements to the problems you raised and strive to satisfy you. We look forward to your next visit.
Anonymous User
Standard Queen Room
Stayed in Jun 2024
Family
23 review
1.0/10
Posted on Jul 27, 2024
For some reason, the king-size room I booked was assigned to a strange-shaped room in the corner with a huge pillar in the middle of the room. When I was having breakfast in the morning, the waiter was afraid that I would take some food and my plate was still empty, so he told me not to open the plate. This is really the worst stay experience. I have blacklisted this chain brand and will not stay in any hotel under this brand next time.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at the Berman Hotel! We have made timely improvements to the issues you raised. All our room types are displayed in the first picture in the background. If you encounter any problems, you can call our front desk. Xiaoman is online 24 hours a day! We were unable to leave you with perfect memories this time, and we hope to make up for it next time (give us a chance!). We are working hard, and we look forward to your witnessing it! Wish you all the best!
Linmei
Standard Queen Room
Stayed in Dec 2023
Travel with friends
21 review
4.5/10
Posted on Jan 19, 2024
The front desk clerk has a bad attitude, the environment is noisy, and the guests staying in the hotel are shouting. I really regret booking this hotel.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your review of the hotel! We have also been working hard to ensure that all guests have a satisfactory experience in our hotel. We are deeply sorry for your experience during your stay in the hotel. We look forward to visiting you again and wish you a pleasant journey.
Guest User
Deluxe 2-bed Room
Stayed in Jan 2024
Family
13 review
3.0/10
Posted on Feb 19, 2024
The room smelled musty, was noisy at night, and the breakfast was terrible
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your review of the hotel! We have also been working hard to ensure that all guests have a satisfactory experience in our hotel. We deeply regret that we did not get your 5 points for your experience during your stay in the hotel. We look forward to visiting again to check our progress. Wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Oct 2023
Business travelers
2 review
5.5/10
Posted on Nov 17, 2023
The soundproofing is so poor that when you turn on the tap upstairs, there will be a rustling sound in the room downstairs. The noise started at 6am.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Guest User
Deluxe Queen Room
Stayed in Jan 2024
Family
9 review
6.0/10
Posted on Feb 7, 2024
The fireworks from the surrounding residents are too noisy! Annoying
Original TextTranslated by Google
Response from Property: We sincerely apologize that this stay did not provide you with a comfortable experience. Due to local custom of setting off firecrackers during weddings, your stay experience has been affected. The hotel attaches great importance to it and has absorbed your suggestions. Once again, we deeply apologize for the inconvenience caused to you. I wish you good work and good health!
Anonymous User
Standard Queen Room
Stayed in Dec 2023
Travel with friends
22 review
6.0/10
Posted on Jan 31, 2024
The room is next to the road, a bit noisy
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your review of the hotel! We have also been working hard to ensure that all guests have a satisfactory experience in our hotel. We are deeply sorry for your experience during your stay in the hotel. We look forward to visiting you again and wish you a pleasant journey.
Guest User
Cozy Queen Room
Stayed in Apr 2023
Business travelers
5 review
6.0/10
Posted on May 3, 2023
I have stayed at Berman several times in Hainan before, and I booked it directly this time. When I got to the front desk, they said that if I became a member I would get free breakfast and a 10% discount within a year. Thinking that I would stay here again next time, I decided to get it. During the process, it turned out that I had already become a gold card member. The front desk asked me to use a different phone to register, but I did it anyway because I had been driving for so long. When I think about it, it doesn't make sense. What's the point of me having a silver card membership when I have a gold card? If I need breakfast, I can just pay for it. The front desk clerk knew what I wanted but still tried to trick me into applying for a card. This was not very nice of him. Of course, it was also my own fault that I didn't react in time. Strangely, I received a message the next morning saying that my silver card had expired. Internal facilities: facing the street, very noisy, few breakfast varieties.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Guest User
Cozy Queen Room
Stayed in Dec 2022
Family
4 review
2.0/10
Posted on Feb 1, 2023
I usually don't like to write reviews, but today I want to complain about this. The hotel room smelled pretty bad, and I changed three rooms in a row: the first room faced the street and was quite noisy. I went downstairs to the front desk and asked the receptionist, but she said there were no rooms available and suggested that I renew the fee for a second room. You can renew it, as long as you change it. When we entered the first room, the sewer smell was quite pungent, so we went downstairs to change to the third room (the lady at the front desk said this was the last room, meaning that this was the best room). The third one still had a peculiar smell, but it was slightly better than the second room. There were no more rooms available if we changed rooms, so that was the only way. If I hadn't checked in so late that day and hadn't driven and taken the ferry the whole day, I really wouldn't have stayed at this hotel. Just a reminder for those who will stay in this hotel later, maybe I just happened to come across these rooms.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
qie19
Cozy Queen Room
Stayed in Dec 2022
Family
19 review
3.0/10
Posted on Jan 30, 2023
This hotel was the worst hotel I've ever stayed in. It was very noisy at night with cars driving around so I couldn't sleep well. I wanted to run more today but ended up being too sleepy and had to rest after running for a short while. Bad review!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Cozy Queen Room
Stayed in Dec 2022
Family
29 review
3.0/10
Posted on Feb 5, 2023
Apart from being close to the port, there is nothing else remarkable about the hotel. Soundproofing, cleanliness...is this the standard that a hotel priced around 500 yuan should have?
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Cozy Queen Room
Stayed in Dec 2022
Other
21 review
2.5/10
Posted on Jan 22, 2023
Not worth the price, noisy, poor environment, the bed sheets make me itchy, and there are pillars in the middle of the room
Original TextTranslated by Google
Response from Property: We are very sorry for the bad accommodation experience you have. The Manyue you booked has pillars as you can see in the picture.
Guest User
Stayed in May 2022
Business travelers
5 review
2.0/10
Posted on Jun 22, 2022
The front desk service is very poor, the room air conditioner is not cooling, the room is not cooled, the room is changed, and the communication is refused. I have lived in dozens of Berman, this store is really not good
Original TextTranslated by Google
Response from Property: Hello dear customer! We are deeply sorry for your bad comment. First, you need to provide a high-floor room at the front desk. Since our hotel was full that day, we could not arrange it for you, and you wanted to check out at the time, and the front desk agreed to check out. , but then you came back and stayed. 2. There is no mahjong table in our shop, please forgive me. 3. You checked in at 22:19 on June 22, and at 3:40 in the morning for more than five hours, you said that the air conditioner was not cooling. How did you endure these five hours? We asked our duty manager to come back to deal with the room change. Our store manager came back at the first time at home to deal with the problem of checking the air conditioner and coordinating the room change (there was no room for you to change the room when the room was full that night). At that time, the indoor temperature was 27 degrees, you The photo is also 27 degrees, the room window is open, how about the cooling effect? Anyone with common sense knows this. 4. Xuwen belongs to the tropical area of Guangdong. If the air conditioner is not cooled, the indoor temperature can reach more than 30 degrees. Later, the manager personally found a fan to provide you with the past. I am worried that you will not sleep well indoors at 23-27 degrees. At that time, after closing the room window, you saw that the temperature had dropped, and you said that you don't need a fan. This reply is completely true. You are welcome to come back and adjust the monitoring to confirm. Please don't open your mouth and say that the hotel refuses to communicate, thank you!
Anonymous User
Deluxe 2-bed Room
Stayed in Nov 2022
Other
10 review
2.0/10
Posted on Dec 20, 2022
I deliberately booked a more expensive room upstairs thinking it would be quiet and good for sleeping. I also asked the waiter to arrange a quieter room when I checked in. However, I couldn't sleep at all the whole night. There was an average of one car passing by every minute outside. The most important thing was that they were almost all big trucks. I couldn't sleep at all. The sound of people drinking and chatting upstairs was very clear. There was no sound insulation at all. There was a strong smell of cigarettes as soon as I entered the room. If you are a good sleeper, you can choose this, otherwise I really don't recommend it.
Original TextTranslated by Google
Response from Property: Hello, thank you very much for taking the time to give us your valuable suggestions. We hope you can understand and correct any omissions that may have occurred while serving you. Your satisfaction is our greatest pride. Maintaining high-quality service is our unremitting pursuit. We look forward to seeing you next time and wish you all the best.