Home Inn Hotel (Xiamen University Nanputuo Temple Branch) Guest Reviews
4.7/5
Outstanding
546 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(546)
Positive reviews(534)
Reviews with photos/video(89)
Convenient location(69)
Easy to get around(29)
Friendly front desk staff(28)
Classy environment(27)
Close to scenic area(20)
Quiet & comfortable(18)
Strange smell in room(14)
Tasty coffee(7)
Negative reviews(12)
Yui Shan Felicia Jessica
Business Queen Room
Stayed in Jun 2024
Solo travelers
6 review
4.7/5
Amazing
Posted on Aug 2, 2024
Not the most customer friendly staff but it could be due to the odd timings I checked in and out of the hotel. Clean room and the location was good. Very close to Xiamen University and Nanputuo Temple.
Response from Property: Your feedback is greatly appreciated and we deeply regret it and sincerely apologize for certain unfriendly aspects of your experience with us. We take the feelings of every customer highly and apologize for not being able to provide the best service during your entry and exit. Please be confident that we are constantly striving to improve the quality of our services and ensure that every guest can enjoy a home-away experience with us. We have adopted special measures to optimize the workflow for different time periods and strengthen the training of service personnel to improve the customer experience in all time periods. We are pleased that you appreciate the cleanliness and location of the room, which is the high standard we have always pursued. Once again, I apologize for the possible inconvenience. Please consider giving us the opportunity to improve when you come again.
Guest User
Business Queen Room
Stayed in Jun 2024
Family
1 review
3.0/5
Posted on Jul 6, 2024
Room small. Cleanliness poor. Along the walk way , the floor found smelling.
Wif Servicei not open to Malaysia line number.
Lobby area limited.
Response from Property: 尊敬的客人,感謝您的選擇入住與反饋。對於給您帶來的不太愉悦的體驗,我們深表歉意,希望能有機會與您更多的溝通與交流。關於您提出問題,酒店管理層非常重視,並已經做了認真的調查,對於您反饋的衞生問題,可能沒有達到您的預期,對於衞生我們會加強培訓檢查,再次對您的不悦深表歉意,望您下次至此,能再次預訂本酒店,給我們一個機會致歉。期待再次光臨。祝您生活愉快!
Guest User
Superior Double Room
Stayed in Nov 2024
Business travelers
1 review
4.8/5
Amazing
Posted on Dec 21, 2024
The environment is very clean. It is not on the side of the road. It is only a short walk into the alley, so it is very quiet. The service is also good. Breakfast was delivered to our room. Although the room is not big, it is good in all aspects. It is recommended to add storage or hooks for bath towels in the bathroom.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition. Xiaoru is very happy. Xiaoru will continue to work hard to be comfortable and considerate so that I can feel the warmth of home. I hope to get better recognition from you next time and look forward to meeting you next time!
Guest User
Business Queen Room
Stayed in Oct 2024
Couples
15 review
5.0/5
Outstanding
Posted on Nov 18, 2024
The hotel is relatively new and the location is very convenient. Although the room is a little small, it is well planned. The mattress and pillow are very comfortable. The hotel service staff is very good. There were some network problems on the day of check-in, and they immediately cooperated to solve it. Knowing that we were going to the airport the next day, they also sent us milk and snacks, and sent us souvenirs when we left the hotel. The experience was quite good.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition. Xiaoru is very happy. Xiaoru will continue to work hard to make you feel comfortable and considerate and make you feel the warmth of home. I hope to get better recognition from you next time and look forward to seeing you next time!
Guest User
Business Queen Room
Stayed in Sep 2024
Travel with friends
9 review
3.5/5
Posted on Nov 5, 2024
The hotel's hygiene needs to be improved. There are large bloodstains on the stool, which is quite scary. The room is small and the soundproofing is not very good. I couldn't sleep well in the morning: (The advantage is that the location is convenient and there is a washing machine and dryer
Original TextTranslated by Google
Response from Property: Thank you for your review. Please forgive me for the shortcomings. I will actively make improvements and hope to bring you a better stay experience next time. I wish you a good mood every day~
Guest User
Superior Double Room
Stayed in Sep 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Oct 31, 2024
The overall feeling is that the room is relatively new, clean, and the environment is not bad. The service at the front desk is also very good. It would be better if there is a dressing mirror in the room.
Original TextTranslated by Google
Response from Property: Thank you for your review. Please forgive me for the shortcomings. I will actively make improvements and hope to bring you a better stay experience next time. I wish you a good mood every day~
Guest User
2-bed Room
Stayed in Sep 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on Oct 24, 2024
The hotel's breakfast is McDonald's, which is hung on the door of the room every morning. It is very close to Shapowei and the Twin Towers, and you can walk to Shapowei. It is very convenient to take a taxi, but the road at the door is often congested due to construction. There are laundry services, water dispensers and coffee machines on the first floor. It is relatively quiet at night. Luggage storage is available.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition. Xiaoru is very happy. Xiaoru will continue to work hard to make you feel comfortable and considerate and make you feel the warmth of home. I hope to get better recognition from you next time and look forward to seeing you next time!
Guest User
2-bed Room
Stayed in Sep 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Oct 18, 2024
The room is clean and tidy, with convenient exits. It is very close to Xiamen University. There is a washing machine on the first floor for washing clothes, which is very convenient. There is also a leisure area for drinking tea and coffee. It is worth the money.
Original TextTranslated by Google
Response from Property: We are very happy to bring you a pleasant stay experience, which is also the greatest pride of our employees. I hope you can have more special feelings when you come to the hotel next time!
YULIAN8
Queen Room
Stayed in Sep 2024
Family
23 review
5.0/5
Outstanding
Posted on Oct 13, 2024
The hotel provides a washing machine and dryer on the first floor.
The location is close to the botanical garden and can be reached by bus.
The room is clean and tidy, and the receptionist has a nice attitude!
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition. Xiaoru is very happy. Xiaoru will continue to work hard to make you feel comfortable and considerate and make you feel the warmth of home. I hope to get better recognition from you next time and look forward to seeing you next time!
Guest User
Queen Room
Stayed in Aug 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The location is also excellent. I will come again next time. Recommended. This price is quite reasonable. The room is spacious and ventilated. The hotel staff are also very polite. It's pretty good! The staff are enthusiastic and the service is thoughtful. The free parking service provided by the hotel is convenient.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition. Xiaoru is very happy. Xiaoru will continue to work hard to make you feel comfortable and considerate and make you feel the warmth of home. I hope to get better recognition from you next time and look forward to seeing you next time!
Huozhuojiutinghao
Superior Room (2 Beds)
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 31, 2024
I sent my child to Xiamen University and chose Home Inn. It was an absolutely correct choice. It is very convenient to go to the university and there are many choices for eating around. It is convenient to travel. It is less than ten minutes' walk from the gate of Xiamen University and five minutes' walk from Nanputuo Temple! If you have the same strong recommendation as me👍
Original TextTranslated by Google
Response from Property: Thank you very much for your support and recommendation! We are very happy to know that you are satisfied with our hotel. Our goal is to provide every customer with a convenient and comfortable stay experience. We understand that your child's enrollment in Xiamen University was very smooth, and the rich dining options and convenient transportation nearby are icing on the cake. If you have the opportunity to come to Xiamen again in the future, whether it is for business, travel or to send your child to school again, we sincerely welcome you to come again and continue to provide you with services. I wish you a happy life!
Anonymous User
Superior Room (2 Beds)
Stayed in Jun 2024
Family
11 review
1.0/5
Posted on Jul 27, 2024
The hotel is not easy to find. It is in an alley. Parking is not convenient. Don't stay if you drive there. There is no place to park. The room is very small and not as big as marked. At the same time, the sound insulation is not very good. The air conditioner is as loud as a tractor and it is easy to wake up. The hotel is a bit old and the environment is not very good. The hotel does not have breakfast, and it is not convenient to eat. It is inconvenient to get up early in the morning and go out. The surrounding shops are also closed to eat. It is not convenient. Today, the extension fee of more than 300 has become more than 500. In short, the increase is really exaggerated. It is a bit of an economy hotel at most. It is not recommended to stay.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, we are very sorry that you are disappointed with some aspects of the hotel. Regarding the problem of not being able to find the hotel and parking inconvenience, we will strengthen the setting of signboards and add external parking lots to provide convenience for self-driving guests. We have recorded the problem of room size and will make adjustments and optimizations to meet the needs of guests in the next step. We are well aware of the impact of sound insulation and noise on sleep. We have started the noise reduction measures of the air-conditioning outdoor unit and conducted a comprehensive inspection. Regarding the old hotel and environmental issues, we promise to gradually improve and renovate to provide guests with a better environmental experience. In terms of breakfast provision, we will add surrounding dining recommendations to facilitate your early morning travel. As for the adjustment of the renewal fee, we will review the pricing strategy to ensure transparent and fair treatment of each guest. Although we do not want your experience to be affected by these details, we are deeply grateful for your feedback and will use this as a driving force for improvement and strive to improve the quality of service. We look forward to the opportunity to make changes for your next stay and hope to be recognized by you on your next visit.
Anonymous User
Queen Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 1, 2024
A very good stay. It was quite late when we arrived at the hotel after a long journey. As soon as we entered the lobby, the front desk greeted us warmly and the security guard came over to help us with our luggage. The rooms are clean and tidy with new facilities. After check-out, the front desk helped store luggage for free, and tea and coffee were available in the business area. There was a handsome guy in the lobby who patiently helped us answer questions about the surrounding travel routes. The hotel is in a very good location. It is very close to Xiamen's popular attractions. It only takes ten minutes to walk there. It is very convenient to stay here and go out. I recommend it to everyone.
Original TextTranslated by Google
Response from Property: Thank you family for giving us such a high evaluation. Hehe, Xiaoru feels very happy~~ Your affirmation makes us full of motivation. We look forward to experiencing our changes and intentions every time you come. Xiaoru looks forward to your family Come back~ I wish you success in your work and a happy life~~ Mmmah!
Guest User
Queen Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 23, 2024
There are many scenic spots around. I didn’t finish all the shopping in one afternoon. You can also go to the beach for a walk in the evening. The hotel service is very good and the rooms are very new.
Original TextTranslated by Google
Response from Property: Thank you family for giving us such a high evaluation. Hehe, Xiaoru feels very happy~~ Your affirmation makes us full of motivation. We look forward to experiencing our changes and intentions every time you come. Xiaoru looks forward to your family Come back~ I wish you success in your work and a happy life~~ Mmmah!
Guest User
Queen Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 21, 2024
The lady at the front desk helped me upgrade to a superior king room. The service was very good and the surrounding environment was great. It was quiet and very close to tourist attractions and the transportation was convenient.
Original TextTranslated by Google
Response from Property: With the wisps of breeze, warmth in each other's hearts, beautiful moments become eternal in the endless love. May the happy heart always swim in your center, may the footsteps of happiness always follow the little master, little master. Would you like to wait for your visit again~?