Loews Sapphire Falls Resort at Universal Orlando Reviews

everything is perfect there, just love it

Good location but hotel rooms are small and dated

It's OK. The hotel has an elegant environment, complete facilities, warm and thoughtful service staff, and a very comfortable stay. The location is convenient and travel is convenient. Overall it's OK

The room is not big but very clean. The hotel is very beautiful. The swimming pool is big enough. It is very convenient to go to the world by boat.

I asked for cleaning on the second day, but they didn't do it, so towels, paper cups, coffee, etc. were not replenished. The boat that goes directly to Universal Studios was very nice.

It is most convenient to go to the movie city because there is a dedicated waterway for free boat ride. The restaurant downstairs is quite good, cost-effective, and the facilities in the room are complete and thoughtful, very clean

It's a nice hotel. You can also go to Universal Studios by water taxi.

I like it very much and will come again next time

The pillows and sheets were stained, but the pool was beautiful and the restaurant had many choices. Because it is very close to Adventura Hotel, you can also walk there to eat or use facilities such as microwaves.

The room is very new, it is very convenient to go to the park by boat, and the price is high

The hotel's location and hardware conditions are good, but there is a problem with the hotel's settlement system. I paid the full room fee on Ctrip, and I understand that I had to pay a deposit when I checked in. However, in the following few days of my stay, the hotel deducted my credit card for pre-authorization several times, at least 6 times, and the single amount ranged from over 100 to over 700 US dollars. I only stayed for three days, and one of the pre-authorizations of more than 700 US dollars was officially settled. I took the initiative to discover it and contacted Ctrip at least 3 times before it was resolved. It took more than a month in total. I have to give a bad review for this!

I love the great swimming pool💕There is a counter where you can buy tickets for Universal Studios, and you can go there by taking the free ferry.

The environment and service facilities are quite complete. It's just that the surrounding dining places are too far away. You have to drive or take an Uber. Otherwise, you have to make do with the hotel's restaurant. I thought the restaurant was average.

The room card should be a Fast Pass card, but I have already purchased a Fast Pass card, so I didn’t ask clearly. It’s a pity that the hotel didn’t provide detailed information. I hope anyone who has booked this hotel can learn from this lesson😅