Citadines Gaoxin Xi'an

Citadines Gaoxin Xi'an Reviews

Citadines Gaoxin Xi'an

No.200 Tuanjie South Road, Yanta District, Xi'an, Shaanxi, 710077, ChinaSee Hotel Details
Citadines Gaoxin Xi'an
Citadines Gaoxin Xi'anCitadines Gaoxin Xi'anCitadines Gaoxin Xi'an
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1 night

Guest Reviews

9.6/10
Excellent
417 review
Verified reviews
Location9.6
Amenities9.5
Service9.6
Cleanliness9.7
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All reviews(417)
Positive reviews(410)
Reviews with photos/video(60)
Great value for money(32)
Friendly front desk staff(29)
Delicious breakfast(28)
Large rooms(21)
Many amenities(18)
Awesome kitchen(9)
Perfect for families(8)
Stayed multiple times(5)
Negative reviews(7)
Meor Sariman
Deluxe Suite - 1-Room (Kitchen+Washing And Drying Machine+Refrigerator)
Stayed in Mar 2025
Couple
4 review
9.0/10
Great
Posted on Apr 6, 2025
Clean and complete with necessary amenities as described. However, should you plan to take the room without the washer and dryer, you can still use the common laundry facilities
Response from Property: Thank you for your patronage and detailed comments! As a member of the Citadines brand under the Ascott Group, the world's largest serviced apartment operator, we are pleased to learn that you are satisfied with your stay in our apartment. All staff of Xi'an Zhongjian Citadines Gaoxin Apartment Hotel sincerely look forward to your next visit, and also welcome you to patronize Ascott's serviced apartments again!
Anonymous User
Single Double Bed Apartment (Open Kitchen + High-End Kitchenware)
Stayed in May 2025
Couple
3 review
9.5/10
Amazing
Posted on Jun 13, 2025
Room is clean, surrounding have plenty of local food. Location is quite far from the bell tower & City wall.
Response from Property: 感謝您的惠顧和點評！作為全球最大服務公寓營運商——雅詩閣集團旗下的馨樂庭品牌成員之一，我們很欣慰地獲悉您在本公寓住得滿意。西安馨樂庭高新公寓酒店全體員工真誠期待您的下次光臨，同時也歡迎您再次惠顧雅詩閣旗下的服務公寓！
sng
Single Twin Bed Apartment (Independent Air Conditioning Control)
Stayed in Apr 2025
Couple
4 review
10/10
Outstanding
Posted on May 20, 2025
This is my fourth stay with them and I even recommend to my friend to stay when we visit Xi'An. Overall, it was a good experience. However, I was a bit surprised to find that smoking is allowed in the rooms. I could even smell it from my room. When I passed by the room next door, their door and window were open, and the smell of smoke was quite noticeable.
Response from Property: Thank you for your patronage and comments! As a member of the Citadines brand under the Ascott Group, the world's largest serviced apartment operator, we are pleased to learn that you are satisfied with your stay in our apartment. Regarding the issue of guests smoking in the room you reported, all areas of the hotel are non-smoking areas. We will strengthen inspections and stop guests from smoking in a timely manner. All staff of Citadines Gaoxin Xi'an sincerely look forward to your next visit, and also welcome you to patronize Ascott's serviced apartments again!
C K Lau
Single Double Bed Apartment (Open Kitchen + High-End Kitchenware)
Stayed in Nov 2024
Family
4 review
8.0/10
Very Good
Posted on Jan 17, 2025
The quality of the service apt matches the price point. Counter staff service level is lower than other higher end hotels
Response from Property: Thank you very much for taking the time to tell us about your experience at Xi'an Zhongjian Citadines Gaoxin Serviced Apartments! We are sorry that we failed to meet your expectations. Please allow us to express our sincerest apologies and we will continue to strengthen staff training. At Ascott, we strive for continuous improvement and hope to provide every customer with a high level of experience, so your feedback is very important for our improvement. Thank you very much for your patronage and telling us about your experience. All members of Xi'an Zhongjian Citadines Gaoxin Serviced Apartments hope to have the opportunity to provide you with better services in the near future, and also welcome you to patronize Ascott's serviced apartments again.
Zhiqiang
Deluxe Suite - 2-Room (Kitchen+Washing And Drying Machine+Refrigerator)
Stayed in Nov 2024
Family
5 review
10/10
Outstanding
Posted on Dec 22, 2024
Clean and spacious rooms. The location is good and there are restaurants located within walking distance to the hotel. My family had a good stay at the hotel.
Response from Property: Thank you for your patronage and comments! As a member of the Citadines brand under the Ascott Group, the world's largest serviced apartment operator, we are pleased to learn that you are satisfied with your stay in our apartment. All the staff of Xi'an Zhongjian Citadines Gaoxin Apartment Hotel sincerely look forward to your next visit, and also welcome you to patronize Ascott's serviced apartments again!
哈ZZZZZ
Single Double Bed Apartment (Open Kitchen + High-End Kitchenware)
Stayed in Jan 2024
Solo traveler
10 review
10/10
Outstanding
Posted on Feb 21, 2024
It was perfect, big room, soft bed, easy for foreigners to check in. Room service was really helpful, the microwave worked. Bathroom was clean and spacious. Hot water worked just fine. is directly located next to many helpful stores. Highly recommend
Response from Property: Dear guest, thanks for your staying with Citadines Gaoxin Xi'an! We're appreciated for your detailed and thoughtful comment, it's a great motivation for our progress! Hope we could welcome you again soon~
ESTELLA
Deluxe Suite - 2-Room (Kitchen+Washing And Drying Machine+Refrigerator)
Stayed in Dec 2023
Family
22 review
9.5/10
Amazing
Posted on Feb 15, 2024
Very good hotel apartment. Just it's a little bit far with tourist monuments. But there are many restaurants beside the hotel. You are in a local atmosphere. Recommend!
Response from Property: Thank you for your patronage and detailed review! As a member of the Citadines brand of the Ascott Group, the world's largest serviced apartment operator, we are pleased to know that you were satisfied with your stay in this apartment. All staff at Citadines Xi'an Zhongjian Hi-tech Apartment Hotel sincerely look forward to your next visit, and welcome you to patronize Ascott's serviced apartments again!
Guest User
Deluxe Suite - 1-Room (Kitchen+Washing And Drying Machine+Refrigerator)
Stayed in Nov 2024
Couple
2 review
9.5/10
Amazing
Posted on Dec 6, 2024
Great .
Response from Property: Thank you for your patronage and review! As a member of the Citadines brand of the Ascott Group, the world's largest serviced apartment operator, we are pleased to know that you were satisfied with your stay in this apartment. All staff at Citadines Xi'an Zhongjian Hi-tech Apartment Hotel sincerely look forward to your next visit, and welcome you to patronize Ascott's service apartments again!
Anonymous User
Single Double Bed Apartment (Open Kitchen + High-End Kitchenware)
Stayed in Aug 2022
Traveling with friends
1 review
10/10
Outstanding
Posted on Dec 7, 2022
Very nice hotel with a large kitchen.
Response from Property: Thank you for your patronage and detailed review! As one of the Citadines brand members of Ascott Group, the world's largest service apartment operator, we are pleased to learn that you are satisfied with your stay in this apartment. All staff of Citadines Xi'an Zhongjian High-tech Service Apartment sincerely look forward to your next visit, and welcome you to patronize the service apartments under Ascott again.
GianfrancoBianchi
Single Twin Bed Apartment (Independent Air Conditioning Control)
Stayed in Feb 2023
Business traveler
92 review
6.0/10
Posted on Jun 1, 2023
Just ok!
Response from Property: Thank you so much for taking the time to tell us about your experience at Citadines Xi'an Zhongjian! It is a pity that we failed to meet your expectations. Please allow us to express our sincerest apologies to you. We will continue to strengthen staff training. At Ascott, we strive for continuous improvement and hope to provide a high level of experience to every customer, so your feedback is very important for us to improve. Thank you very much for your patronage, and let us know your experience. All members of Citadines High-tech Service Apartment in China Construction hope to have the opportunity to provide you with better service in the near future, and welcome you to patronize Ascott again service apartment!
Anderw.Watson
Single Twin Bed Apartment (Independent Air Conditioning Control)
Stayed in May 2025
Traveling with friends
56 review
10/10
Outstanding
Posted on Jun 7, 2025
As a frequent guest and Ascott member, I have a deep experience of the service quality and facilities of Citadines. During this stay, Manager Li upgraded my room for free, which made my birthday party with my friends more enjoyable. At the same time, there is a Hema supermarket downstairs, which is very convenient for shopping and very suitable for family and friends to gather. Overall, the service and facilities of Citadines are excellent, and I will continue to support them. For future tourists or business people, I strongly recommend Citadines under Ascott China as an accommodation option.
Original TextTranslated by Google
Response from Property: Thank you for your patronage and detailed comments! As a member of the Citadines brand under the Ascott Group, the world's largest serviced apartment operator, we are pleased to learn that you are satisfied with your stay in our apartment. All the staff of Citadines Gaoxin Xi'an sincerely look forward to your next visit, and also welcome you to patronize Ascott's serviced apartments again!
isabelle coulon
Single Twin Bed Apartment (Independent Air Conditioning Control)
Stayed in Mar 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Apr 18, 2025
Close to the metro and a lively neighborhood with restaurants and shops. The hotel is perfect. The huge room is well designed. Accessories available. Perfect welcome.
Original TextTranslated by Google
Response from Property: Thank you for your patronage and detailed review! As a member of the Citadines brand under the Ascott Group, the world's largest serviced apartment operator, we are pleased to learn that you are satisfied with your stay in our apartment. All the staff of Xi'an Zhongjian Citadines High-Tech Apartment Hotel sincerely look forward to your next visit, and also welcome you to patronize Ascott's serviced apartments again!
happy fish
Single Double Bed Apartment (Open Kitchen + High-End Kitchenware)
Stayed in Feb 2025
Solo traveler
47 review
10/10
Outstanding
Posted on Jun 3, 2025
The stay experience was far beyond expectations! The room design is warm and comfortable, like a small home away from home. The facilities are very complete, the kitchenette is free to eat, and there is plenty of storage space. The hygiene is clean and tidy, and the service response is fast and friendly. Whether it is a long-term business trip or a short vacation, it is an excellent choice, highly recommended! The restaurant manager and front desk manager are also very good
Original TextTranslated by Google
6/7
Response from Property: Thank you for your patronage and comments! As a member of the Citadines brand under the Ascott Group, the world's largest serviced apartment operator, we are very pleased to learn that you are satisfied with your stay in our apartment. All the staff of Citadines Gaoxin Xi'an sincerely look forward to your next visit, and also welcome you to patronize Ascott's serviced apartments again!
Qingcaoyangyang
Single Double Bed Apartment (Open Kitchen + High-End Kitchenware)
Stayed in Feb 2025
Other
38 review
10/10
Outstanding
Posted on Apr 7, 2025
Very good, I stay here every time I come to Xi'an, the price is right, the room size is great, and the facilities are complete, highly recommended! The breakfast is also very good, parking is convenient, and there are complete dining facilities around
Original TextTranslated by Google
Response from Property: Thank you for your patronage and detailed comments! As a member of the Citadines brand under the Ascott Group, the world's largest serviced apartment operator, we are pleased to learn that you are satisfied with your stay in our apartment. All staff of Xi'an Zhongjian Citadines Gaoxin Apartment Hotel sincerely look forward to your next visit, and also welcome you to patronize Ascott's serviced apartments again!
Anonymous User
Single Double Bed Apartment (Open Kitchen + High-End Kitchenware)
Stayed in Jan 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Feb 19, 2025
The hotel I stayed in when I came to Xi'an was great. The room was clean and tidy, and I could cook. I could also play billiards for free in the lobby. The breakfast was also self-service with many varieties and delicious. I went to eat at 11 o'clock. I also thank Manager Li at the front desk for extending the check-out time for free. The service was very good. A great treasure hotel, highly recommended!
Original TextTranslated by Google
Response from Property: Thank you for your patronage and comments! As a member of the Citadines brand under the Ascott Group, the world's largest serviced apartment operator, we are pleased to learn that you are satisfied with your stay in our apartment. All the staff of Xi'an Zhongjian Citadines Gaoxin Apartment Hotel sincerely look forward to your next visit, and also welcome you to patronize Ascott's serviced apartments again!