Ibis Hotel (Xi'anbei Railway Station) Reviews

Response from Property: Dear guest, thank you very much for your kind words and thoughtful feedback! We are particularly honored that we were able to provide you with a spacious space that exceeded your expectations. The rooms on the 13th floor already have a great view, and with the enchanting night scenery, they are indeed a favorite among many guests. We are glad to hear that you also enjoyed them. Knowing that you appreciated the breakfast, the kitchen team will definitely be very happy. The convenient transportation options and diverse food choices in the area are also aspects that we strive to offer as part of our thoughtful experience for our guests. We look forward to welcoming you back soon and wish you a wonderful life!

Response from Property: 感謝您的温馨好評！您關注的每一個細節——乾淨的房間、好用的空調、不錯的早餐和友好的服務，都是我們用心打磨的方向。能得到您“價格合理”的肯定，更是對我們的鼓勵。歡迎常回來看看，我們一直在這裏等您~

Response from Property: Hello! Thank you very much for your detailed comments on our hotel. Your evaluation is a great affirmation of our service, hygiene and environment, and we will continue to maintain it. In terms of facilities, we have received your feedback and are currently planning to optimize and upgrade the facilities to bring you a better living experience. At the same time, I'm glad that you think the hotel is in a superior location, and the surrounding food and shopping are convenient, which is also our careful consideration when choosing a site.Thank you again for your support. We look forward to your next visit. We will serve you wholeheartedly.

Response from Property: Thank you for choosing our hotel and taking the precious time to share your check-in experience. We are glad to know that you are satisfied with the size of the room, which is one of the goals we have been trying to provide guests with a comfortable space. We are deeply grateful to the staff you mentioned for trying their best to help you despite the difficulties in communicating in English. We also realise that language communication may cause inconvenience to guests, so we are actively taking measures to improve the English level of our employees in order to better serve guests from all over the world. Thank you again for your feedback. Your opinion is very important to us. We look forward to serving you again in the near future and providing you with a better check-in experience.

Response from Property: We're thrilled to hear you enjoyed the big room, comfy beds, breakfast, and free laundry room! Your praise for our staff warms our hearts. We'll keep up the good work and look forward to welcoming you back!

Response from Property: Dear guest, thank you so much for your glowing 5 - star review! We're delighted that you found the twin room spacious and appreciated the convenient location near Beiyuan Metro station, as well as the variety of nearby dining options. Your intention to stay with us again means a lot. We look forward to welcoming you back on your next visit to Xi'an!

Response from Property: Dear guest, we are truly sorry to have provided such a poor experience for you during your stay. You had booked a non-smoking room, but upon checking in, you found that the sheets had a strong, unpleasant smell of smoke. This is completely unacceptable and falls far short of our service standards. We deeply regret this oversight. At this time, we have immediately arranged for the Room Service department to conduct a thorough deep cleaning and deodorization of the room. Additionally, we will strengthen the double inspection process for all non-smoking rooms before they are occupied to ensure that any lingering smoke odor is completely eliminated. In the future, we will also install more smoke detection devices in the non-smoking areas to prevent similar situations from arising. Thank you for your objective comments on the spaciousness of the room and its convenient location. Your feedback is crucial for our improvement. If you are willing to give us another chance, we will definitely provide you with a truly clean and comfortable, smoke-free environment. Please feel free to reach out to us with any further suggestions, and we will do our best to address them. Once again, I apologize for this unpleasant experience. I hope that there will be a chance to make it up to you and wish you a happy life.

Response from Property: 感謝您對我們酒店的喜愛以及對工作人員的肯定！您的滿意是我們的追求，我們會繼續保持，期待您的再次光臨！”

Response from Property: Thank you very much for your recognition of the hotel. We are also sorry that the smell of smoke in the corridor brought you a bad experience. We have strengthened the inspection and ventilation of public areas and will try our best to create a more comfortable environment. We look forward to having the opportunity to provide you with a more perfect check-in experience.

Response from Property: Thank you very much for your detailed feedback! We are deeply sorry for the congestion in the breakfast area and the poor performance of the washing machine. Currently, we are planning to adjust the layout of the breakfast area, increase the dining space, and arrange professionals to repair the washing machine. We promise to provide you and other guests with a better experience. We look forward to your visit again to verify this.

Response from Property: Hi~ I'm so happy to see you sharing your recognition of our hotel in English! The transportation is convenient and the room is clean and comfortable. It is the experience we want to give our guests, and we can get your "highly recommended" evaluation. It's so fulfilling~ I look forward to you choosing us next time. We will continue to give you beautiful accommodation memories with thoughtful service. I wish you a happy life~

Response from Property: Dear guest, thank you for your detailed feedback! We're glad you appreciate the location, room space, furniture, and our staff. Sorry about the sewer smell issue—we'll check and fix it promptly. Also, we'll consider adding more Western - style breakfast items. Hope to welcome you back for a better stay!

Response from Property: Thank you for your stay and your good comments. Xiaoyi is really happy. Satisfying you is just Xiaoyi's most basic requirement. Ibis serves every guest attentively. We want to bring the best experience to our guests, which is the consideration and care from friends, so that you will not feel lonely even in a strange city. Thank you for your support, which touched Xiaoyi. I wish you a happy life! Let's have another beautiful encounter, and we will see you there~

Response from Property: Thank you very much for your detailed comments! We are very glad that you appreciate the hotel's location, value for money and staff service. We have noted the issue with the carpet in the corridor you mentioned and will arrange for its replacement as soon as possible to provide a better environment for you and other guests. We look forward to your next visit to experience the improvements and always welcome you home!