Ibis Hotel (Xi'anbei Railway Station)

Ibis Hotel (Xi'anbei Railway Station) Reviews

Ibis Hotel (Xi'anbei Railway Station)

Building 28, Shouchuang International, Weiyang District, Xi'an, Shaanxi, 710016, ChinaSee Hotel Details
Ibis Hotel (Xi'anbei Railway Station)
Ibis Hotel (Xi'anbei Railway Station)Ibis Hotel (Xi'anbei Railway Station)Ibis Hotel (Xi'anbei Railway Station)
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Guest Reviews

9.3/10
Very Good
1756 review
Verified reviews
Location9.3
Amenities9.2
Service9.4
Cleanliness9.3
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All reviews(1756)
Positive reviews(1717)
Reviews with photos/video(220)
Large rooms(235)
Convenient location(223)
Delicious breakfast(194)
Easy to get around(180)
Friendly front desk staff(151)
Close to train station(89)
Perfect for business trips(44)
Delicious buffet(7)
Negative reviews(38)
Patch T.
Superior 2-bed Roo
Stayed in Jun 2025
Traveling with friends
4 review
8.0/10
Very Good
Posted on Jul 13, 2025
The room is very big and staff were trying to help us as much as they can even hough they cannot speak English
Response from Property: Thank you for choosing our hotel and taking the precious time to share your check-in experience. We are glad to know that you are satisfied with the size of the room, which is one of the goals we have been trying to provide guests with a comfortable space. We are deeply grateful to the staff you mentioned for trying their best to help you despite the difficulties in communicating in English. We also realise that language communication may cause inconvenience to guests, so we are actively taking measures to improve the English level of our employees in order to better serve guests from all over the world. Thank you again for your feedback. Your opinion is very important to us. We look forward to serving you again in the near future and providing you with a better check-in experience.
Anonymous User
Superior 2-bed Roo
Stayed in May 2025
Family
1 review
9.0/10
Great
Posted on Jun 8, 2025
Big room with comfortable beds, nice breakfast (mainly Chinese dishes, fresh noodles and wonton) and free (including washing liquid and softener) laundry room to use. Staff are very nice and helpful.
Response from Property: We're thrilled to hear you enjoyed the big room, comfy beds, breakfast, and free laundry room! Your praise for our staff warms our hearts. We'll keep up the good work and look forward to welcoming you back!
schoy loklok
Superior 2-bed Roo
Stayed in Mar 2025
Couple
18 review
10/10
Outstanding
Posted on Apr 26, 2025
Big spacious twin room. Walking distance to Beiyuan Metro station. Many restaurants surrounding areas and mnay choices. Will stay again if come to Xi'an in future.
Response from Property: Dear guest, thank you so much for your glowing 5 - star review! We're delighted that you found the twin room spacious and appreciated the convenient location near Beiyuan Metro station, as well as the variety of nearby dining options. Your intention to stay with us again means a lot. We look forward to welcoming you back on your next visit to Xi'an!
Lonely Railway Explorer
Queen Room
Stayed in Jan 2025
Solo traveler
10 review
10/10
Outstanding
Posted on May 7, 2025
Walking distance from the railway station, not too far if take short cut. I took a train from Malaysia to Europe. Xian was a transit city in my itinerary. Welcome to follow my YouTube channel [Lonely Railway Explorer] Malaysia to Europe series. The room clean and quiet, view not bad, morning dining area too crowded. The laundry machine not working well.
Response from Property: Thank you very much for your detailed feedback! We are deeply sorry for the congestion in the breakfast area and the poor performance of the washing machine. Currently, we are planning to adjust the layout of the breakfast area, increase the dining space, and arrange professionals to repair the washing machine. We promise to provide you and other guests with a better experience. We look forward to your visit again to verify this.
SK58
Superior Queen Room
Stayed in Jun 2025
Solo traveler
10 review
10/10
Outstanding
Posted on Jul 25, 2025
The hotel is conveniently located near the HSR train station. The room is clean and comfortable. Highly recommended!
Response from Property: Hi~ I'm so happy to see you sharing your recognition of our hotel in English! The transportation is convenient and the room is clean and comfortable. It is the experience we want to give our guests, and we can get your "highly recommended" evaluation. It's so fulfilling~ I look forward to you choosing us next time. We will continue to give you beautiful accommodation memories with thoughtful service. I wish you a happy life~
Антон
Queen Room
Stayed in May 2025
Solo traveler
8 review
9.5/10
Amazing
Posted on Jun 23, 2025
Good price-quality ratio. Location - conveniently located near the metro station and train station. There are many cafes and shops in the area. Rooms - there is enough space, the furniture is fresh. But there was a strong smell from the sewer pipes in my room. The staff is very polite and friendly. Breakfasts - there is enough food, but few Western-style breakfast items.
Response from Property: Dear guest, thank you for your detailed feedback! We're glad you appreciate the location, room space, furniture, and our staff. Sorry about the sewer smell issue—we'll check and fix it promptly. Also, we'll consider adding more Western - style breakfast items. Hope to welcome you back for a better stay!
eliseosexyladyinchina
Superior 2-bed Roo
Stayed in Sep 2024
Traveling with friends
5 review
10/10
Outstanding
Posted on Oct 24, 2024
When we arrived at the hotel my friend was sick AF and was throwing up every 5minutes. Thankfully the room was huge (not like other hotels in china, and to be honest is big even for european standards) so i could enjoy some time in the room by watching drag race global (#teamnehellenia) on the sofa, by watching the view from the window and by taking long walks in the room all of this while he was vomiting in the bathroom. The location is great is just 20min by didi from the airport and 20min from xi'an north railway station by subway (just one stop). Next to the hotel there are a lot of restaurants and places to eat in general. The only downside was that the hotel only had 2 washing machines (very weird since ibis hotel in jiayuguan has several and it is way smaller) and they do greenwashing!!! (the trashcan should is separated for recycling waste and non recycling waste but if you look more closely you realize that inside there's only one bag for the trash. And please please please make sure to visti hua shan mountain it's beautifull up there e soprattutto è pieno di fregni rari con le tette e braccia enormi e bara! BEST HOTEL IN CHINA HANDS DOWN
6/20
Response from Property: Thank you for your stay and your good comments. Xiaoyi is really happy. Satisfying you is just Xiaoyi's most basic requirement. Ibis serves every guest attentively. We want to bring the best experience to our guests, which is the consideration and care from friends, so that you will not feel lonely even in a strange city. Thank you for your support, which touched Xiaoyi. I wish you a happy life! Let's have another beautiful encounter, and we will see you there~
ChantalvdL
Queen Room
Stayed in May 2025
Couple
9 review
8.0/10
Very Good
Posted on Jun 18, 2025
Good hotel if you need a hotel not too far from Xianbei railway station. Only one stop with the metro and a short walk. Rooms are good in relation to what you pay. Carpets in the hallway need a change. Kind staff!
Response from Property: Thank you very much for your detailed comments! We are very glad that you appreciate the hotel's location, value for money and staff service. We have noted the issue with the carpet in the corridor you mentioned and will arrange for its replacement as soon as possible to provide a better environment for you and other guests. We look forward to your next visit to experience the improvements and always welcome you home!
Guest User
Queen Room
Stayed in May 2025
Couple
7 review
8.5/10
Very Good
Posted on Jun 8, 2025
Hotel was value for money given it location close to shops, 5 minutes from metro etc. Hotel staff excellent and room/ amenities adequate for what you pay. Only gripe was that the hallway on the 13th floor smelt of old urine.  However would stay again.
Response from Property: Dear guest, we are very sorry for the bad experience you had! Regarding the smell in the corridor, it is the residual disinfectant when cleaning the carpet. We have arranged to strengthen ventilation and use deodorizer. We will optimize the cleaning process and control the use of disinfectant in the future. We will strive to create a fresh environment. We look forward to your improved experience next time you stay~
ShidaCM
Queen Room
Stayed in Oct 2024
Family
11 review
10/10
Outstanding
Posted on Dec 17, 2024
We arrived at Xi'an North railway station from Chongqing around 11.30 pm. So, ibis hotel is one of the nearest hotels. We arrived by taxi & it costs only 10 Yuan & it is refundable by ibis hotel 👍. We washed & dried our clothes before traveling to our next destination. Breakfast is also nice & my son really loves the yogurt drink. The next morning, we went to the nearest subway station going to Xi'an city centre. It is walking distance & very convenient for our family of 3 (2 adults + 5 year old kid).
Response from Property: Thank you very much for your praise, which makes Xiaoyi feel very gratified. Xiaoyi and her friends will continue to work hard. I hope you will always support us!
Emmanuel125
Queen Room
Stayed in Apr 2025
Couple
5 review
10/10
Outstanding
Posted on May 12, 2025
Good hotel, reasonnable price. Low level of English. Several sockets are not working. Good experience
Response from Property: Dear guests, thank you very much for choosing our hotel and leaving valuable feedback. I'm glad that you recognise the cost-effectiveness of the hotel. Providing you with a value-for-money stay experience is the direction we have been striving for. We deeply apologise for the lack of English communication and the inability of some sockets. At present, the hotel has been strengthening English training for employees, and has also arranged engineering personnel to comprehensively investigate and overhaul the room facilities and equipment. We will continue to optimise and improve in the future, and we look forward to a more satisfactory experience when you check in again.
Travelrob
Superior 2-bed Roo
Stayed in Apr 2025
Couple
7 review
8.0/10
Very Good
Posted on May 6, 2025
Very good location, it’s a 10-minute drive to the North Station. Rooms are spacious and comfortable, all necessary amenities are provided. Breakfast meets the brand standards. The only let-down is that there is no toilet in the reception area and one needs to use a public toilet outside the building.
Response from Property: Hello! Thank you for sharing your stay experience. The toilet problem in the reception area you mentioned is indeed our inconsiderateness. We are actively coordinating resources and working hard to find a solution to solve this problem as soon as possible. I hope you can give us another chance and provide you with more perfect service next time you stay.
Psymond
3-bed Room
Stayed in Mar 2025
Family
27 review
10/10
Outstanding
Posted on Apr 30, 2025
Everything was just excellent, especially the service where the counter staff even offered to help with our laundry to prevent us waiting. Special thanks to the kind and friendly staff on night shift on 28 April for the above help, along with the goodie bag and discounted breakfast vouchers. Keep up the good work!
Response from Property: Dear guests, thank you very much for your high praise of the hotel service. The staff you mentioned have been praised. They practice the service concept with their actions. We will stick to this intention, constantly improve, and return your trust with better service. We look forward to your next stay!
Atesz
Superior 2-bed Roo
Stayed in Sep 2024
Couple
24 review
10/10
Outstanding
Posted on Nov 1, 2024
This is the largest IBIS-room you will ever stay. The twin room actually has two double rooms! We loved our stay so we came back to stay again. Friendly staff, clean rooms, good breakfast. Tons of local food restaurants around. Only 5 minutes walkijg to the metro station. Very close to the train station. Nice view from the room.
Response from Property: 親愛的客官,非常感謝您的評價和對我們工作的認可,小宜追求的是鄰里服務,希望給您帶來賓至如歸的感覺~!小宜在這兒等您回家呦~!
CM08
Superior 2-bed Roo
Stayed in Jan 2025
Family
36 review
10/10
Outstanding
Posted on Feb 25, 2025
Excellent hotel
Response from Property: 感謝您的誇讚,讓小宜感到非常開心,小宜也會繼續努力,希望您一直支持我們哦,歡迎您的下次入住!