Mcsrh Maijia Shiqu Hotel (Xi'an Xiaozhai Big Wild Goose Pagoda) Reviews

Response from Property: 看到您簡單而又深厚的好評真的是好激動呢，而且還這麼認可我們的服務~酒店的我們 力求為每位客官提供最為貼心細緻的服務， 為每位客官帶來超值的體驗。 我們是一個 富有年輕活力的酒店， 以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客 官的鼓勵是對酒店最大的支持和鼓勵， 我們會用心服務好每一位家人， 期待和您的下次相遇哦！

Response from Property: 感謝您在百忙之中抽出寶貴的時間為房間進行點評！我們感到非常榮幸，茫茫人海中您選擇了我們酒店作為您停留的驛站。在這裏，來者皆是我們的尊貴客人，每一次相逢都是一次緣分。願美好的生活與您環環相扣，期待未來與您再次相會，為您創造更多愉快的回憶！

Response from Property: 尊敬的賓客：您好！古人説“山不在高有仙則名，水不在深有龍則靈。”感謝您對小麥各方面的認可！但是我們知道距離您心目中的全五分標準還有一定的差距， 我們會繼續努力的！ 祝： 開心每一天！酒店出行距離體育場步行10分鐘左右，大雁塔景點打車10分鐘左右坐地鐵15分鐘左右，鐘樓景點打車10分鐘左右坐地鐵15分鐘左右，城牆景點打車10分鐘左右地鐵10左右，地鐵二號線步行10分鐘左右，長安十二時辰、大唐不夜城、大唐芙蓉園打車15分鐘左右坐地鐵30分鐘左右，陝西歷史博物館及陝西省美術博物館打車10分鐘左右坐地鐵20分鐘左右，永寧門打車10分鐘左右坐地跌15分鐘左右，期待您與家人朋友的入住喔！-------酒店經理麥麥敬上！

Response from Property: Thank you for taking the time out of your busy schedule to review the room! We are very honored that you chose our hotel as your stopover among the vast crowd. Here, everyone is our distinguished guest, and every meeting is a fate. May a beautiful life be linked to you, and look forward to meeting you again in the future and creating more pleasant memories for you!

Response from Property: Thank you for taking the time out of your busy schedule to review the room! We are very honored that you chose our hotel as your stopover among the vast crowd. Here, everyone is our distinguished guest, and every meeting is a fate. May a beautiful life be linked to you, and look forward to meeting you again in the future and creating more pleasant memories for you!

Response from Property: Dear guest: Hello! The ancients said, "A mountain is not famous for its immortals, and a water is not deep for its dragons." Thank you for your recognition of Xiaomai in all aspects! But we know that there is still a certain gap from your full five-point standard, and we will continue to work hard! Wish you: Happy every day! The hotel is about 10 minutes' walk from the stadium, about 10 minutes by taxi to the Big Wild Goose Pagoda scenic spot and about 15 minutes by subway, about 10 minutes by taxi to the Bell Tower scenic spot and about 15 minutes by subway, about 10 minutes by taxi to the city wall scenic spot and about 10 minutes by subway, about 10 minutes by taxi to the subway line 2, about 15 minutes by taxi to the Twelve Hours of Chang'an, the Tang Dynasty City That Never Sleeps, and the Tang Paradise, about 10 minutes by taxi to the Shaanxi History Museum and the Shaanxi Provincial Art Museum and about 20 minutes by subway, about 10 minutes by taxi to the Yongning Gate and about 15 minutes by subway. Looking forward to your stay with your family and friends! -------Sincerely, Hotel Manager Mai Mai!

Response from Property: 尊敬的賓客：您好！古人説“山不在高有仙則名，水不在深有龍則靈。”感謝您對小麥各方面的認可！但是我們知道距離您心目中的全五分標準還有一定的差距， 我們會繼續努力的！ 祝： 開心每一天！酒店出行距離體育場步行10分鐘左右，大雁塔景點打車10分鐘左右坐地鐵15分鐘左右，鐘樓景點打車10分鐘左右坐地鐵15分鐘左右，城牆景點打車10分鐘左右地鐵10左右，地鐵二號線步行10分鐘左右，長安十二時辰、大唐不夜城、大唐芙蓉園打車15分鐘左右坐地鐵30分鐘左右，陝西歷史博物館及陝西省美術博物館打車10分鐘左右坐地鐵20分鐘左右，永寧門打車10分鐘左右坐地跌15分鐘左右，期待您與家人朋友的入住喔！-------酒店經理麥麥敬上！

Response from Property: 尊敬的賓客：您好！古人説“山不在高有仙則名，水不在深有龍則靈。”感謝您對小麥各方面的認可！但是我們知道距離您心目中的全五分標準還有一定的差距， 我們會繼續努力的！ 祝： 開心每一天！酒店出行距離體育場步行10分鐘左右，大雁塔景點打車10分鐘左右坐地鐵15分鐘左右，鐘樓景點打車10分鐘左右坐地鐵15分鐘左右，城牆景點打車10分鐘左右地鐵10左右，地鐵二號線步行10分鐘左右，長安十二時辰、大唐不夜城、大唐芙蓉園打車15分鐘左右坐地鐵30分鐘左右，陝西歷史博物館及陝西省美術博物館打車10分鐘左右坐地鐵20分鐘左右，永寧門打車10分鐘左右坐地跌15分鐘左右，期待您與家人朋友的入住喔！-------酒店經理麥麥敬上！

Response from Property: I am so excited to see your simple yet profound praise, and you recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. We are a young and energetic hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of the guests is the greatest support and encouragement to the hotel. We will serve every family attentively and look forward to meeting you next time!

Response from Property: I'm truly thrilled to read your simple yet profound praise, and to see you so appreciative of our service. At our hotel, we strive to provide every guest with the most attentive and meticulous service, ensuring they enjoy a truly exceptional experience. We are a youthful and vibrant hotel, showcasing our unique charm with a simple style and warm, attentive service. Your encouragement is the greatest support and encouragement for our hotel. We will wholeheartedly serve every member of our family and look forward to seeing you again!

Response from Property: Dear guest, we are deeply sorry to read your review and would like to apologize again. We have conducted a thorough internal review of this incident to ensure such issues do not recur. We are also strengthening our internal hotel management and looking forward to welcoming you back! We wish you all the best. We will upgrade your room and provide you with even more attentive and refined service. We look forward to your next visit! We wish you all the best!!!

Response from Property: Dear guests, thank you for your recognition and love of Mai Jia. The hotel has been working hard to create a sincere and warm experience for travelers. We will continue to work hard to do better. I hope we can add joy and touch to your holiday. The hotel is about 10 minutes' walk from the stadium, about 10 minutes by taxi to the Big Wild Goose Pagoda scenic spot and about 15 minutes by subway, about 10 minutes by taxi to the Bell Tower scenic spot and about 15 minutes by subway, about 10 minutes by taxi to the city wall scenic spot and about 10 minutes by subway, about 10 minutes by taxi to the subway line 2, about 15 minutes by taxi to the Twelve Hours of Chang'an, the Tang Dynasty City That Never Sleeps, and the Tang Paradise, about 10 minutes by taxi to the Shaanxi History Museum and the Shaanxi Provincial Art Museum and about 20 minutes by subway, about 10 minutes by taxi to the Yongning Gate and about 15 minutes by subway. Looking forward to your stay with your family and friends! -------Sincerely, Hotel Manager Mai Mai!

Response from Property: Dear guest: Hello! First of all, please allow us to express our sincerest and deepest apologies on behalf of all the hotel staff for the **extremely serious and completely unacceptable hygiene problems** you encountered during your stay! Every problem you detailed in your review (window stains, open drinking water, wall attachments, sofa dirt, musty smell), as well as the pictures you provided, made us feel extremely shocked, ashamed and sad. This is by no means the service standard we should have, and it completely betrays your trust in our hotel. Thank you for taking the time to point out these problems. Your feedback is very important to us. It is a wake-up call and a spur. Every detail you described points to our catastrophic negligence and loopholes in basic hygiene management, cleaning process execution and final quality inspection: 1. The heavy stains on the windows affect the lighting: This reflects the serious lack of daily deep cleaning. We have ordered the housekeeping department to thoroughly clean and inspect all room windows immediately. 2. The free drinking water was opened: The picture evidence you provided (which we have carefully verified) shows an incredible situation, which exposes our unforgivable serious omissions and management chaos in the replenishment, storage and inspection process of items. This is not only a hygiene issue, but also an extreme disregard for the safety and trust of guests. We have launched a special internal investigation to thoroughly investigate the root cause of the problem and severely deal with the relevant responsible persons. 3. Unknown objects are attached to the wall beside the bed and there are many dirt residues on the surface of the sofa: This directly proves that the basic cleaning process of the room is non-existent and the cleaning quality is completely out of control. We have asked the engineering department to professionally clean/repair the wall and immediately deep clean or replace all sofas. 4. The musty smell problem is obvious: This indicates that the room may have poor ventilation or potential moisture problems. We have arranged for the engineering department to check all rooms and maintain the ventilation system/dehumidification treatment. The perfunctory management of basic hygiene you mentioned is very sharp, and we fully agree with your disappointment and anger. This is by no means a "detail" issue, but it touches the bottom line and lifeline of hotel operations. Everything you have experienced proves our complete failure in the hygiene supervision system. We take full responsibility for this and have no excuses. We have taken the following actions immediately: 1. The sale of this room and the rooms cleaned in the same batch has been immediately stopped. 2. Thorough investigation and accountability: We are thoroughly investigating the loopholes in the entire chain of cleaning, inspection, and replenishment, and the relevant responsible persons will face severe penalties. 3. Urgent strengthening of cleaning and quality inspection: Hiring a third-party professional cleaning company to conduct deep cleaning and disinfection of all guest room windows and facades. 4. Increase the frequency and intensity of inspections of high-frequency contact points and detailed hygiene. 5. Implement a strict two-person review system of sealing inspection and "one guest, one change" for guest supplies such as bottled water. 6. Engineering intervention: Inspect the ventilation of all rooms to solve the source of moldy odors. 7. Immediately organize all guest rooms, front desk, and quality inspection personnel to conduct intensive training on hygiene standards, service awareness, and crisis management, emphasizing the concept of "no small matter of hygiene, safety is the bottom line." "Don't let details ruin your reputation" - we will keep your advice in mind and use it as the highest principle for future work. Once again, we express our deepest apologies for the serious discomfort, safety hazards and great disappointment caused to you!

Response from Property: Dear guest, hello! Thank you very much for your trouble to give us a full score praise. I am deeply moved. Sometimes, a good review means a lot to us. It is enough to prove and affirm our hard work and recognition! After reading your comments carefully and seeing your praise, we are all very happy. Thank you again, and I am especially grateful to meet you. "You ask when you will return, but there is no date." I don't know when you will come again. Xiaomai's friends are looking forward to your visit again. Thanks again! Hotel Manager: Mai Mai