InterContinental Lisbon

InterContinental Lisbon Reviews

InterContinental Lisbon

R. Castilho 149, Lisbon, Grande Lisboa, 1099-034, PortugalSee Hotel Details
InterContinental Lisbon
InterContinental LisbonInterContinental LisbonInterContinental Lisbon
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Guest Reviews

8.0/10
Very Good
62 review
Verified reviews
Location8.1
Amenities7.6
Service7.8
Cleanliness8.5
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All reviews(62)
Positive reviews(57)
Reviews with photos/video(5)
Friendly host(16)
Awesome rooms(13)
Great location(13)
Awesome stay(9)
Negative reviews(5)
Anuj lamba
Classic Queen Room
Stayed in Feb 2025
Business traveler
12 review
10/10
Outstanding
Posted on Jun 20, 2025
Nice hotel Good rooms .. centric Nd near to old city and shopping area
Guest User
Classic Queen Room
Stayed in Mar 2024
Couple
8 review
7.0/10
Posted on May 11, 2024
This place was nice, unfortunately we had to bail out the second day because they didn’t have any water and next day they didn’t have hot water. We didn’t have a good experience at all
Robin Hwang
1 Queen Classic River View
Stayed in Feb 2024
Family
15 review
4.5/10
Posted on Apr 10, 2024
The worst Intercontinental I have ever stayed at. The hotel staff were inflexible and unwilling to assist at all with any of our requests even though we had just travelled 20+ hours and had 2 young children with us (early check-in, use of facilities to shower / brush teeth while we waited for our room to be ready at 3pm or change of check out dates even though we received verbal agreement from the first desk and also our travel agent). All front of house staff were unfriendly and unhelpful - no smiles, no one asking if we need assistance with cars or luggage. The room itself was fine besides the shards of broken glass on the carpet, but housekeeping came right away and took care of it. The lifts also take a very long time. Will definitely NOT be staying at this hotel again for our next trip to Lisbon.
Response from Property: Dear Robin Hwang, Thank you so much for your feedback regarding your most recent stay with us. We sincerely apologize for the inconveniences you experienced during your recent stay at our property. Your comments are invaluable to us, and we deeply regret that we fell short of meeting your expectations. Please know that we are actively addressing the issues you mentioned with our staff training and operational procedures to ensure that similar situations do not occur in the future. We understand the importance of providing a seamless and welcoming experience, especially after a long journey, and we are committed to regaining your trust. We hope we have the opportunity to welcome you back in the near future. Sincerely, Rita LopoDirector of Guest Experiences
Kwok Hung
Classic Queen Room
Stayed in Jan 2024
Business traveler
37 review
7.0/10
Posted on May 16, 2024
Overall is very good. Only has bad experience for the reception staff service.
Response from Property: Dear Kwok Hung,Thank you for sharing your feedback and for your positive rating of our hotel. We are delighted to hear that you had an overall enjoyable experience with us. However, we regret to learn about your disappointment with the reception staff service. Please accept our sincere apologies for any inconvenience this may have caused. We take your comments seriously and will address this with our team to ensure we provide the exceptional service our guests deserve. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Sincerely, Rita LopoDirector of Guest Experience
Guest User
Classic Queen Room
Stayed in Jun 2024
Couple
2 review
10/10
Outstanding
Posted on Aug 5, 2024
The Hotel was fabulous. A great experience
Response from Property: Dear valued GuestThank you so much for your kind words! We're thrilled to hear that you had a fabulous experience at our hotel. Our team works diligently to create unforgettable stays for our guests, and it's wonderful to know we succeeded in making your visit special. We look forward to welcoming you back for another great experience in the future!Sincerely, Rita LopoDirector of Guest Experience
QIYAO
Classic Twin Room
Stayed in Mar 2023
Traveling with friends
1 review
7.0/10
Posted on Apr 8, 2023
Not a good experience because of the old facilities. And for tourists, this location is far from the check points, you need grab a taxi to anywhere
Response from Property: Dear QIYAO, Thank you for sharing your feedback on your recent stay. We apologize for any inconvenience caused by the condition of our facilities. We take your concerns very seriously and are constantly working to improve our facilities. Regarding our location, we understand that proximity to major attractions is of paramount importance to our guests. While we may not be centrally located, we will assist you with arranging transportation options, such as taxis, to meet your travel needs. Your feedback will help us continue to improve to enhance the guest experience. We look forward to the opportunity to welcome you back and provide you with an even more positive stay. Sincerely, Rita Lopo Customer Experience Director InterContinental Lisbon Hotel
Amy
Classic Queen Room
Stayed in Mar 2023
Other
2 review
10/10
Outstanding
Posted on Apr 24, 2023
The hotel was absolutely beautiful and the staff were extremely helpful. Big rooms that were spotless! Would definitely recommend and would stay again
Response from Property: Dear Amy Thank you so much for your wonderful review of InterContinental Lisbon. We're thrilled to hear that you found our hotel to be absolutely beautiful and our staff to be extremely helpful. It's always our goal to provide spacious, spotless rooms and a memorable experience for our guests. Your recommendation means the world to us, and we can't wait to welcome you back for another fantastic stay in the future. Your satisfaction is our utmost priority, and we appreciate your kind words.Sincerely, Rita LopoDirector of Guest Experience
Anonymous User
Classic Queen Room
Stayed in Nov 2022
Couple
2 review
10/10
Outstanding
Posted on Jan 6, 2023
Excellent reception. Great location. Nice room and fantastic overall service
Response from Property: Dear Valued Guest, Thank you very much for your wonderful review of InterContinental Lisbon! We are thrilled to hear that you had an excellent reception experience, enjoyed our great location, and found your room to be comfortable. Providing fantastic overall service is what we strive for, and your feedback is truly appreciated. We look forward to welcoming you back in the future for another exceptional stay. Your satisfaction is our utmost priority, and we're grateful for your kind words.Sincerely,Rita Lopo Director of Guest Experience
Anonymous User
Classic Queen Room
Stayed in Nov 2022
Traveling with friends
2 review
10/10
Outstanding
Posted on Dec 18, 2022
Nice environment Good staff Cost effective
Auleen
Classic Queen Room
Stayed in Nov 2024
Family
13 review
7.5/10
Posted on Dec 27, 2024
Checked in on Christmas Eve and was given Christmas gifts and chocolates at night, very thoughtful🥰
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Anonymous User
Classic Queen Room
Stayed in Dec 2024
Traveling with friends
317 review
1.0/10
Posted on Feb 5, 2025
Bad review! Bad review! Bad review! There is nothing wrong with the attitude of the service staff, but the overall management and mechanism of the hotel are unreasonable!
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Guest User
Junior Suite
Stayed in Dec 2024
Family
9 review
9.0/10
Great
Posted on Feb 3, 2025
Advantages: 1. Good location, good security, close to the Four Seasons Hotel Lisbon. 2. Good hardware, the lobby, room, and bathroom are all satisfactory. Disadvantages: 1. The service is indifferent, almost non-existent. 2. The breakfast is very ordinary. Both the quality and variety are very average. Fortunately, Ctrip is still good and solved the problem in time.
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Guest User
Junior Suite
Stayed in Dec 2024
Family
29 review
8.0/10
Very Good
Posted on Feb 14, 2025
The location is a bit far from the city center, not very lively, and the surroundings are not very convenient, but there is a park opposite which is not bad.
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RealChiron
Classic Queen Room
Stayed in Nov 2024
Traveling with friends
11 review
8.5/10
Very Good
Posted on Mar 14, 2025
The shower in the bathtub is very small, other facilities are good, but the hotel is not on the roadside and needs to walk a short distance, which is not very convenient
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Xuma
Classic Queen
Stayed in Nov 2024
Couple
55 review
8.5/10
Very Good
Posted on Dec 25, 2024
The room was OK, clean and big, breakfast was rich, front desk and restaurant staff were very nice. What I don't understand is that from 10am to 11am on the check-out day, three waiters knocked on the door and tried to swipe the card to enter the room. The third time I went out to check, she said she needed to check? I don't agree with the communication between the front desk and the cleaning staff.
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