Wanda Yi WuXi Reviews

Response from Property: 非常感謝您選擇無錫中心萬達頤華酒店，以及對我們服務的肯定！momo很是感動！為賓客提供乾淨、便捷、舒適的入住體驗是momo不變的追求！您的鼓勵和肯定是我們不斷提高自身服務標準的動力！momo會繼續努力！~~期待五分好評的momo！

Response from Property: Seeing your sharing really warms momo's heart. It is said that Yihua's service is the most heartwarming, but now I find that the affirmation from you is N times more heartwarming. Thank you for your generous praise. This will be our greatest motivation to move forward. Yihua will continue to maintain it! Yihua also hopes that you will promptly report any problems you encounter during your stay to us, so as to give you a perfect stay experience~~ Remember to come to the shared space again to enjoy tea and read books, with Momo accompanying you~~

Response from Property: Dear guest, thank you for choosing to stay at Wuxi Wanda Yihua Hotel. Thank you for your feedback. Your valuable opinions are very important to us. The hotel was renovated in 2021, with the design concept of "Story of Time", aiming to start a journey of dialogue between ancient and modern times, allowing guests to experience the heritage of Jiangnan and the elegance of modern literature and art. Regarding the catering issues you mentioned, the revolving restaurant on the 28th floor of the hotel is a third-party catering cooperation company. We will also feedback relevant issues to the catering department as soon as possible to increase the diversity of dishes and improve the service quality of the restaurant. If you have any questions, You can consult the hotel guest service manager, and we will handle it for you as soon as possible. Providing guests with a clean, convenient and comfortable check-in experience is momo's constant pursuit! welcome next time! -Wuxi Wanda Yihua Hotel Management Team

Response from Property: 非常感謝您選擇無錫中心萬達頤華酒店，以及對我們服務的肯定！momo很是感動！為賓客提供乾淨、便捷、舒適的入住體驗是momo不變的追求！您的鼓勵和肯定是我們不斷提高自身服務標準的動力！momo會繼續努力！~~期待五分好評的momo！

Response from Property: 尊敬的貴賓您好，非常感謝您對MOMO的信任，對萬達頤華酒店的支持，您的肯定讓我們榮幸之至，您的良好入住體驗是我們不斷前進的動力。未來我們將會在智能的基礎之上為您提供更好的服務，也期待您的再次體驗，祝您生活愉快

Response from Property: 非常感謝您選擇無錫中心萬達頤華酒店，以及對我們服務的肯定！momo很是感動！為賓客提供乾淨、便捷、舒適的入住體驗是momo不變的追求！您的鼓勵和肯定是我們不斷提高自身服務標準的動力！momo會繼續努力！~~期待五分好評的momo！

Response from Property: 非常感謝您選擇無錫中心萬達頤華酒店，以及對我們服務的肯定！momo很是感動！為賓客提供乾淨、便捷、舒適的入住體驗是momo不變的追求！您的鼓勵和肯定是我們不斷提高自身服務標準的動力！momo會繼續努力！~~期待五分好評的momo！

Response from Property: Dear guest, we deeply regret that we failed to meet your expectations and we apologize for this. Regarding the room reservation and room conditions, we did have problems that caused your dissatisfaction. We apologize for this and promise to make immediate improvements. We will ensure that all room reservations are clear and concise, and strengthen the quality of room inspection and maintenance, especially in terms of hygiene and equipment. Regarding the inconvenient service and atmosphere, especially at the front desk, guest rooms and restaurant, our service team obviously failed to provide you with the support and comfort you deserve. Regarding bedding and air conditioning, we know that we did not meet your needs and promised to provide additional services immediately. Especially in the restaurant, the variety and quality of breakfast should be richer and more in line with quality standards. We are deeply sorry for the inappropriate words and deeds of the restaurant manager and the restaurant operation. We have disciplined the staff involved and will train our management team to ensure that similar behavior does not happen again. We understand your anger and unhappiness. This is a loss for our operation and a learning opportunity for us. In response, we strongly recommend that our hotel increase its efforts in future updates and improvement plans to ensure that the quality of service continues to improve and meet the expectations of all guests. We know that traveling is for beauty and relaxation, to enjoy the world with your family, not to encounter inconvenience or unpleasantness in the hotel. We have taken a series of improvement measures and will continue to pay attention to your feedback. We look forward to the opportunity to welcome you and your family again to show our latest improvements and developments. Thank you for your valuable comments and wish you a happy life.

Response from Property: Dear guest, thank you very much for taking the time to share your stay experience. We deeply regret that your review mentioned the facilities were outdated and uncomfortable. Your feedback is very important to us as it helps us identify and improve shortcomings in our services. We understand that updating and maintaining facilities is key to improving guest experience. We are deeply sorry for the problems you mentioned about the equipment layout and outdated decoration, the bathtub instead of the shower room, and the air conditioning system. We are committed to immediately embarking on the necessary upgrades and improvements to ensure our facilities meet the needs and expectations of modern guests. We are always striving to provide a comfortable and enjoyable stay, and your feedback motivates us to work harder to achieve this goal. We appreciate that you said your stay was OK, but we also realize that we still have a long way to go to achieve your complete satisfaction. Thank you again for your valuable comments. We look forward to having the opportunity to provide you with a more comfortable and satisfying accommodation experience. If you choose our hotel again on your future trip, please allow us the opportunity to make up for this shortcoming and provide better service. We wish you all the best and look forward to serving you again.

Response from Property: Dear guest: Thank you for choosing to stay in our hotel and sharing your true feedback. We apologize for not being able to provide you with a comfortable stay this time. Regarding the old facilities, room maintenance and hygiene issues you mentioned, we attach great importance to it and have immediately reported it to the engineering and housekeeping departments. We will focus on checking the status of the facilities in all guest rooms, strengthen deep cleaning and mold treatment, and ensure the integrity and hygiene standards of the room facilities. We have synchronized the breakfast issues you reported to the catering team, and will optimize the variety of dishes, increase the efficiency of meal replenishment, and strictly control the quality of ingredients. We are well aware that as a city center hotel, in addition to the convenient location, we should also provide a high-quality accommodation experience. Your opinions are very important to us. We are planning to gradually advance the room renovation plan and look forward to serving you with a new look in the near future.

Response from Property: 您好！看到您如此認真和細緻的點評，心裏一陣暖流。酒店一直堅持做好服務品質，用最真誠的心接待每一位來賓，讓賓客感受“家”的温暖是我們不變的宗旨。每次看到賓客對我們的“長篇大論”時，都會有一份感動，因為我們期待着每天的付出都能被來賓認可，您的點評，給了我們莫大的鼓勵和動力，我們也會再接再厲，不辜負您的信任與讚美，期待您的再次光臨，祝您工作順利~

Response from Property: Thank you very much for choosing Wanda Yihua Hotel Wuxi Center and for your affirmation of our service! momo is very touched! Providing guests with a clean, convenient and comfortable stay experience is momo's constant pursuit! Your encouragement and affirmation are our motivation to continuously improve our service standards! momo will continue to work hard! ~~Looking forward to a five-point praise from momo!

Response from Property: Thank you very much for choosing Wanda Yihua Hotel Wuxi Center and for your recognition of our services! Momo was very touched! Providing guests with a clean, convenient and comfortable stay experience is momo's constant pursuit! Your encouragement and affirmation are our motivation to continuously improve our service standards! momo will continue to work hard! ~~Looking forward to momo's five-point praise!

Response from Property: 非常感謝您選擇無錫中心萬達頤華酒店，以及對我們服務的肯定！momo很是感動！為賓客提供乾淨、便捷、舒適的入住體驗是momo不變的追求！您的鼓勵和肯定是我們不斷提高自身服務標準的動力！momo會繼續努力！~~期待五分好評的momo！