Kinosaki Onsen Nishimuraya Hotel Shogetsutei Reviews

Response from Property: Thank you for your kind review! We're delighted to hear that you had a wonderful experience during your stay with us. Our team takes pride in providing friendly and helpful service. We look forward to the pleasure of hosting you once more for another delightful stay in the near future!

Response from Property: Thank you for your review. We are very happy that you are satisfied with the food we provide and the service level of our staff. We very much look forward to the opportunity to welcome you back to Kinosaki again and give you an unforgettable stay experience next time!

Response from Property: Thank you for sharing your feedback. Regarding the location issue you mentioned, our hotel is indeed located inside Kinosaki Town, and it takes about 15 minutes to walk to the center. In order to alleviate this inconvenience, our hotel provides a shuttle service every 30 minutes on demand from 15:00 to 22:00 to the town center and Kinosaki Station (it does not operate during dinner hours). We hope you will take advantage of this convenience during your next stay. Regarding the carpet problem in the room you mentioned, we have found the relevant location and will replace it with a new carpet during the next maintenance in the museum. We sincerely apologize for this poor experience. Regarding the question of the Western dinner, although we contacted you several times to confirm the dinner and other information before your arrival, we did not receive any reply, and we were unable to contact anyone with direct knowledge of your reservation. Since the third party did not provide us with your contact information, we cannot contact you directly before your stay, and we are not aware of your request for Japanese dinner. We will do our best to accommodate our guests' dietary needs, but may be subject to restrictions such as preparation time, dinner type, available selections and staffing arrangements. We understand that food is an important part of your stay and we apologize for not meeting your expectations. We will continue to work hard to improve our ability to handle situations like this. Thank you again for your valuable feedback and hope to have the opportunity to serve you again.

Response from Property: Thank you very much for your review! We are glad that you are satisfied with the service provided by the hotel. We attach great importance to the comfort and needs of each guest and strive to provide services that match the value. Thank you for choosing to stay at Nishimuraya Zhaoyuenii Hotel, and we look forward to serving you again!

Response from Property: Thank you for choosing Nishimuraya Hotel Shogetsutei from among the many accommodations available. Thank you very much for your feedback. We are very happy to receive your compliments about our hot springs, food, and service. We will continue to strive to provide hospitality that will please our customers without being arrogant. We look forward to seeing you again on another occasion. Thank you very much for your stay and for your comment.

Response from Property: 非常感謝您的點評！ 很高興聽到您對我們提供的服務感到滿意。希望有機會歡迎您再次到訪城崎入住西村屋招月庭。

Response from Property: Thank you very much for staying at Nishimuraya Hotel Shogetsutei. We would like to thank you again for sharing your feedback. We apologize for the delay in our response. We are overwhelmed by the many words of praise we have received. We are very happy to hear that you had a relaxing time during your stay. We will continue to work hard every day to ensure that you are even more satisfied with our service next time, so we hope that you will continue to support us at Nishimuraya Hotel Shogetsutei.

Response from Property: Thank you very much for staying at Nishimuraya Hotel Shogetsutei. We would also like to thank you for taking the time to write a review during your busy schedule. We apologize for the late response from our hotel. Shogetsutei is far from the outdoor baths, so we ask that you use the shuttle bus, which may be inconvenient. On the other hand, we are very happy to receive words of praise about our staff and service. We will continue to strive to provide hospitality that meets your expectations, so we hope you will continue to patronize us. All our staff look forward to welcoming you again.