Mercure Hotel Tianshui Wanda Plaza Reviews

Response from Property: Thank you for your careful comments! You must be a man of great taste! Good service is because guests like you are always watching us, and we are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family members, so we are particularly concerned, caring, considerate, caring and warm about everything you stay in. It is the most sincere gift from everyone in Mercure Hotel. Here, we will always welcome you again with a cordial smile. Thank you!

Response from Property: Dear guests, thank you for your recognition. Every trace of customer's needs is the direction of our sincere efforts. Looking forward to the next trip, we can create a more perfect service for you. I hope to get your full score.

Response from Property: 尊敬的賓客您好！對於您提出的問題，我們第一時間調取了監控，根據監控顯示您辦理完入住後，攜帶2個黑色垃圾袋的衣服，從4點多開始洗衣服一直到最後一次洗完已經到凌晨，不乏床單被套，棉襖，期間多位客人排隊無果，衹有在您衣服洗好後沒按時取的過程中才偶爾洗衣服，最終造成您與另外一位住客因為洗衣問題發生爭執，酒店洗衣房是公共使用區域，兩台洗衣機足夠我們日常客人的正常的循環洗衣使用。發生爭吵後，經理在第一時間瞭解情況後與您進行溝通安撫您的情緒，你要求對方給您道歉，我們酒店方無法滿足您的訴求，最終進行了報警，民警在瞭解完情況後也給與了您安撫與勸導，並對於您的訴求給出了提起訴訟的建議，您當時也是認可的。針對您的訴求，如果您起訴，我們會依法提供相應的視頻證據來支持您維權，相關12個視頻證據我們已經全部拷貝存檔隨時可提供給執法部門。同時您也上報了商務局，相關部門已經尋找門店瞭解情況，證實酒店並未偏袒哪一方的客人，更不存在對您進行説教。我們歡迎五湖四海的客人入住我們酒店，每位選擇入住的客人我們都很珍惜，對於本次入住的困擾，我們深表歉意

Response from Property: Hello, distinguished guests! Thank you very much for your thoughtful review. The hotel is located in the business district, which provides great convenience for guests in eating, staying, traveling, entertainment and shopping. The enthusiastic staff of the hotel will escort your travel. If you have any questions during your stay, you can contact the hotel front desk colleagues. We put "family happiness" first. We move you with the most thoughtful and warm service. At the same time, thank you for your valuable suggestions. The temporary construction opposite the hotel was carried out too late last night and did not comply with national requirements. The hotel has already reported this to the relevant departments. We will definitely do better and hope to win your 5-point praise next time with our continuous efforts! Looking forward to seeing you again!

Response from Property: Dear guests, hello! Thank you for your visit. We also sincerely thank you for your love and recognition of us. Xiao Zhang at the front desk was very happy to see your praise, which is also the greatest affirmation and encouragement for her work. The hotel is equipped with Xiaodu language intelligence and smart toilets. We are very touched that you remember the good time here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are deeply honored to receive your praise, and we are also more motivated to move forward. We hope to have more opportunities to serve you!

Response from Property: Dear guests, hello! Thank you very much for your support of our hotel and your recognition of Xiao Zhao's service. We always believe that a good reputation must be recommended by the most sincere satisfaction of the guests. At the same time, we are also honored to provide you with the best quality service. We welcome you to choose our hotel again for business trip or travel! We sincerely look forward to seeing you again!

Response from Property: Dear guests, hello! Thank you for your visit. We also sincerely thank you for your love and recognition of us. Xiao Zhao at the front desk was very happy to see your sharing. We are honored that you can stay comfortably in the hotel and have fun in Tianshui. It is our unshirkable responsibility to ensure that our guests have a wonderful stay. We are deeply honored to receive your praise. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you. All the hotel staff are looking forward to your visit again and welcome you to come to Tianshui again!

Response from Property: Dear guests, first of all, thank you for choosing to stay at Mercure Hotel. Regarding the problem of west-facing sun exposure in the room you reported, the hotel has turned on the air conditioner. When the temperature is high, the hotel will turn on the air conditioner in advance to improve the room temperature and ensure that it is cool as soon as you enter the room. The hotel curtains can be opened and closed by voice or bedside panel. It is indeed our job to give you the souvenirs. I sincerely apologize. Regarding the room rate discount issue you described, let me explain to you that if the room you booked exceeds half an hour, the system will automatically charge an additional room rate. According to Huazhu Hotel regulations, regardless of whether the room has been used by each guest or not, the room must be changed and disinfected and cleaned again. Through questioning and monitoring, the staff will fully comply with the company's standards, and you are welcome to supervise. From the time you checked in and told the front desk to pack your luggage to the front desk, to the time you came to the hotel to pick up your luggage, the hotel did not receive your request for a preferential room rate. The hotel will not call to inquire whether you are in the room before check-out time. On the third day, the hotel received a call from Ctrip asking for a room rate discount, a request the hotel was unable to meet. I hope you can understand and look forward to your next visit!

Response from Property: Being recognized and trusted is a wealth that cannot be bought. I am very happy that all aspects of the hotel and the front desk Xiao Yu can receive your praise. Thank you for the wealth you have given us. I am grateful for your company along the way. Because of your affirmation, we will bloom more beautifully. May you be happy every day~~~

Response from Property: Dear guest: Thank you for staying at our hotel and sharing your experience. We are glad that you have recognized every aspect of our hotel. Through your detailed description, we can feel the happiness brought to you by this trip. This is what we service providers have always pursued, and it will also become our motivation to continue to work hard and make progress. We look forward to serving you next time! I wish you a happy new year and a happy and healthy family!

Response from Property: Dear guests! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different stay experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.

Response from Property: Dear guests, hello! We are glad that you have chosen to stay at Mercure Tianshui Wanda Plaza. Thank you very much for your full score evaluation of our hotel and your high praise for Xiaoma's service. The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel's buffet breakfast is rich and delicious, and there will be take-away boxes! Home is a safe haven, a cozy nest, and a warm corner. Home is where there is love. The hotel has always hoped to use its own caring and warm heart to become the home away from home in your heart, and look forward to your next return home!

Response from Property: Dear guests, hello! Thank you very much for taking the time to give us your affirmation and for your support to the hotel. We are still a little disappointed that we didn't get your full 5-point praise, but we will try our best to do better. We will continue to serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope our service can bring you more surprises and touches. I look forward to your next visit! I also hope to get your five-star praise next time~

Response from Property: Dear guests, hello! Thank you very much for choosing Mercure Tianshui Wanda Plaza and for your attention and affirmation. Guagua is a snack made of buckwheat noodles, and it is a local specialty snack in Tianshui. Your support and encouragement are the driving force for our continuous progress. Xiao Ma at the front desk is very happy to see your praise. May our sunny and warm service bring you the supreme service experience. Welcome to visit us again!