Kimpton Bamboo Grove Suzhou

蘇州金普頓竹輝酒店地理位置優越周邊靠近多個園林景點，酒店內部環境很好，進門有顆大香樟樹，賓客團隊Lucy有提前電話聯繫關心需求，服務周到，房間裏面設施設備齊全，床品舒適，入住後房間送了水果，小冰箱飲品暢飲，工作人員服務熱情，都不錯的

The overall experience of staying at Kimpton Zhuhui Hotel Suzhou is very good. The hotel has a beautiful environment and the garden design is very Suzhou-style. When you step into it, you feel like you are in a quiet place in the Jiangnan water town. The front desk was very considerate and helped us upgrade to the courtyard room on the first floor. The room has a beautiful view, relatively new facilities, and a comfortable stay. Before checking in, the housekeeper Rachel contacted me through WeChat. The service was meticulous and thoughtful. No matter what needs she had, she could reply and help solve them in time, which made people feel full of care. However, the bedding in the room was indeed a little uncomfortable, and the sound insulation was average, and sometimes you could hear the sound of the corridor. In addition, the delivery speed was a little slow, but the attitude of the service team was very good. After I fed back these problems to Rachel, she also sincerely accepted the opinions and gave a small gift to express her apology, which was very considerate. In general, the stay experience was satisfactory. The hotel's service was attentive and enthusiastic. Even if there were some minor problems, they were paid attention to and improved in time. Looking forward to coming again next time!

在蘇州金普頓竹輝酒店的這次入住體驗蠻好的，酒店的地理位置優越周邊靠近地鐵站，前面是環宇薈商圈吃飯購物方便，後面是護城河天氣好散散步很舒服.賓客團隊Lucy有加微信關心在店體驗感，全程主動詢問需求.房間帶個小陽台對着內部園林水景，很有特色，採光通透衞生乾淨，設施設備齊全，餐廳味道還可以，細節方面可以更加註意，整體環境很好