Pan Pacific Suzhou
Select date
-
Select date
1 night
All properties in Suzhou

Pan Pacific Suzhou

No. 6 of Cultural Hotels in Jiangsu
No. 259 Xinshi Road, Gusu District, Suzhou, Jiangsu, 215007, China
Show on map
We Price Match
hotel overview picture
Last booked 7 mins ago
China travel essentials
English-speaking staff
Easy to reach
Most card payments accepted
Airport pick-up available
Great views
Show more
Amenities
Indoor swimming poolFree
Spa
Gym
Private parkingFree
EV charging station
Priority airport pick-up
Car rentals
Tennis court
All amenities
Property Description
Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages close to 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe.Pan Pacific Hotels Group comprises three brands: "Pan Pacific", PARKROYAL COLLECTION, and PARKROYAL.
Show more
9.4/10
Outstanding
Great hotel with scenic places connected to the hotel. Great service and meals
All 10,420 reviews
Surroundings
Metro: Xinshiqiao
(510m)
Metro: Nanmen
(640m)
Airport: Wuxi Shuofang Airport
(39.6 km)
Train: Suzhou Railway Station
(6.2 km)
Train: Suzhou Industrial Park Railway Station
(12.9 km)
Landmarks: Ruiguang Tower
(200m)
View on map

Overview

Rooms

Guest Reviews

Services & Amenities

Policies

5

Premier Twin

2 Single bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
5

Family Triple Room

1 Queen bed and 1 Single bed
36m² | Floor: 1,3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
6

Triple Bedroom Executive Suite

Bedroom 1:2 Single bed ● Bedroom 2:2 Single bed ● Bedroom 3:1 Queen bed
153m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Daily housekeeping
Room Details
Check Availability
5

Executive Suite

1 Queen bed
105m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Family Suite

Bedroom 1:1 Queen bed ● Living Room:1 Single bed
64m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Children's toys
Room Details
Check Availability
4

Deluxe Suite

1 Queen bed
64m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
5

Premier King

1 Queen bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
3

Standard 2-bed Room

2 Single bed
30-32m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
6

Two Bedroom Executive Suite

Bedroom 1:1 Queen bed ● Bedroom 2:2 Single bed
110m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Daily housekeeping
Room Details
Check Availability
3

Superior Queen Room

1 Queen bed
30-32m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
5

Premier View Twin

2 Single bed
32-36m² | Floor: 2-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
3

Premier King Grande

1 King bed
32m² | Floor: 1-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Family King Room

1 Queen bed and 1 Sofa bed
36m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
6

Premier View King

1 Queen bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
11

Wu Gong Hall

Bedroom 1:1 King bed ● Bedroom 2:1 Queen bed ● Bedroom 3:2 Single bed
1000m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Tableware
Room Details
Check Availability
5

Premier Balcony King

1 Queen bed
36m² | Floor: 1-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Family Two Bedrooms

Bedroom 1:1 Queen bed ● Bedroom 2:1 Queen bed
64m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Executive Pagpda Suite

1 Queen bed
64m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
5

Deluxe Twin

2 Single bed
32-36m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Premier Balcony Suite

1 Queen bed
68m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Daily housekeeping
Room Details
Check Availability
5

Deluxe King

1 Queen bed
32-36m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Premier Balcony Twin

2 Single bed
36m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
Hide Room Types

Guest Reviews

9.4/10
Outstanding
10,420 reviews
  • Cleanliness9.4
  • Amenities9.2
  • Location9.6
  • Service9.3
Average for similar properties in Suzhou
Most Mentioned
Review summary
Powered by AI
Service Quality: Guests consistently praise the friendly and attentive staff, highlighting their willingness to assist with various requests and the smooth check-in and check-out processes. The warm hospitality contributes to a welcoming and memorable stay.(based on 3,300 reviews)
k‍h‍o‍e‍t‍a‍n
December 3, 2025
V Chinese feel hotel with many amenities all within 6 mins by car. Hotel is cleaner with 5 star rating. Will stay here again if I’m back for visit
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 2, 2025
酒店房間非常乾淨,園林式的酒店讓人一進酒店就彷彿置身景區,旁邊的盤門景區也可以隨時進入遊玩,非常方便。
Translate
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
December 1, 2025
This hotel is huge! I walked around for 10 mins and still had trouble finding my room. But once in the room, it was super comfy - quiet and good bedding for a great night’s sleep. Hotel guest also has free entry to the Pan men tourist attraction, which was a great place to do your morning walk.
I‍g‍a‍ ‍S
November 27, 2025
I had a wonderful stay at Pan Pacific Suzhou. The rooms were very clean, the amenities were excellent, and I really enjoyed the free activities the hotel offers — they made the stay feel special and relaxing. The only downside was the WiFi in the Garden Wing, which was very weak and often unusable. Apart from that, everything else was great, and I would happily stay again.
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
November 30, 2025
Service was excellent, with attentive and friendly staff. The room was comfortable but felt slightly dated; upgrading the facilities would further enhance the experience. 服务和客房服务都非常出色,员工也很贴心友善。房间虽然舒适,但稍显老旧,如果设施能够升级,会让入住体验更好。
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 26, 2025
The Pan Pacific Suzhou is an excellent hotel with efficient and friendly staff. Walking into the hotel is like traveling back in time to ancient China. The classical Chinese architecture and decor is very impressive. The hotel is adjacent to the Panmen Historical Site and hotel guests enjoy free admission with their room keycard. The restaurant serves a very good buffet breakfast with excellent variety, both Chinese and Western. The hotel is close to most scenic sites with easy access by subway which is only about a 5 min. walk away. I would recommend this hotel to anyone who visits Suzhou.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 26, 2025
beautiful hotel with incredible character. shares the ground with panmen area to which guests have access. it's a bit further away from major attractions but that makes transport much easier as you can just grab a didi. just wish it had a bar for a drink to enjoy the beauty of the hotel itself in the evening! either way, staying there is an experience on its own and thus very recommended!
J‍T‍-
November 30, 2025
Great arrival experience and staff are welcoming, Thanks to Elena for the great check-in and property introduction. During the stay, we have experienced issue where there was other guests smoking in the room, however the team handles it professionally and always attend to our requests. Thanks to Graves. Lastly, I hope the property can improve the facilities for the kids playing room as there are so safety issues concerns, as well as the politeness of the staff that duty at the Panmen entrace. Overall stay was fantastic!

Services & Amenities

Indoor swimming pool
Gym
5 Restaurants
Conference room
Multi-function room
Playground
5 Restaurants
海天楼(中餐厅)
Style: A la carte
Cuisine: Chinese
Open for: Lunch, Dinner
Ambience: Traditional
Dining options: Reservations available
西餐厅
Style: Buffet
Cuisine: Asian
Open for: Breakfast, Dinner
Ambience: Traditional, Romantic
吴宫瑞面
Cuisine: Asian
Open for: Breakfast, Lunch, Dinner
Ambience: Traditional, Romantic
Sun Ray禧禾意大利灵感餐厅
Style: A la carte
Cuisine: Italian
Open for: Lunch, Dinner
Ambience: Romantic
Dining options: Reservations available
塔影咖啡
Style: A la carte
Ambience: Modern
Business hours: [Mon - Sun] 10:00-18:00
More Amenities
Internet
2 Swimming pools
Indoor swimming poolFree
Outdoor swimming poolTemporarily closed
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Cleaning services
Facilities for children
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
HeightFee
Children under 1.4m in height
Free
Children over 1.4m in height
CNY 68.00 (approx. 16.37 AZN) per person
Adult
Buffet:CNY 68.00 (approx. 16.37 AZN) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is CNY 500.00 (approx. 120.35 AZN) per night.
Deposit Payment MethodsThis property accepts cash, credit cards, debit cards and third party payment services
Deposit Refundwithin 7 days after check-out, deposits can be returned to the original account of payment or not to the original account of payment.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 1999
  • Renovated: 2020
  • Number of Rooms: 336
Phone:+86-512-65103388
Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages close to 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe.Pan Pacific Hotels Group comprises three brands: "Pan Pacific", PARKROYAL COLLECTION, and PARKROYAL.

Located in the Historic Ancient Town area and adjacent to the Panmen Gate scenery spot, Pan Pacific Suzhou has easy access to a wide range of the city’s famous attractions. It makes convenient public transportation from the hotel with just 5 minutes’ walk to the Metro Line 4 Nan Men Station and Line 5 Xin Shi Qiao Station. The hotel holds exquisite features of scenic gardens, sculptured bridges, rushing water and towers to display the history and culture of this garden city in China. Each of the rooms and suites at the hotel offers you a refreshing garden view or the spectacular sight of the Panmen Scenery, even a view of famous Ruiguang Pagoda from some ones. All guestrooms feature high-speed Internet access, a work desk station and other conveniences for business and leisure travellers. Garden Brasserie is an all-day-dining restaurant offering a wide variety of Asian and Western dish for buffets and a la carte. Hai Tien Lo Chinese restaurant features authentic Suzhou cuisine, well-known Huaiyang cuisine and specialties from other parts in China. Guests can experience the hotel’s state-of-the-art fitness centre outfitted with latest equipment, picturesque outdoor swimming pool and temperature-controlled indoor swimming pool to rejuvenate your soul, as well as, Children Playroom.

Frequently Asked Questions

What’s the cancellation policy at Pan Pacific Suzhou?

The cancellation policy at Pan Pacific Suzhou depends on your room type and booking terms.

What are the check-in and check-out times at Pan Pacific Suzhou?

Check-in at Pan Pacific Suzhou starts from 15:00, and the standard check-out time is by 12:00.

Is breakfast available at Pan Pacific Suzhou?

Yes, Pan Pacific Suzhou provides breakfast. Options include Western, Chinese.

Are pets allowed at Pan Pacific Suzhou?

No, pets are not allowed at Pan Pacific Suzhou.

Does Pan Pacific Suzhou have a restaurant on-site?

Yes, Pan Pacific Suzhou features an on-site restaurant serving Chinese, Asian, Asian, Italian cuisine.

How do I get to Pan Pacific Suzhou from the nearest airport?

The nearest airport is Wuxi Shuofang Airport, located about about 55 mins from hotel by car (39.6 km) away.

Does Pan Pacific Suzhou offer airport transfer services?

Yes, Pan Pacific Suzhou offers airport transfer services. Contact the hotel in advance to confirm availability and fees.

About This Property

Nearest AirportWuxi Airport
Distance to Airport40.38KM
Nearest Train StationSuzhou Railway Station
Distance to Train Station6.21KM
Nearest Subway StationXinshiqiao
Distance to Subway Station0.51KM
Average Price FromAZN310
Hotel Star Rating5