The Ritz-Carlton, Suzhou
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All properties in Suzhou

The Ritz-Carlton, Suzhou

Opened in 2025
No.16 of Premium Hotels in Jiangsu
No. 369 Guangji South Road, Gusu District, Suzhou, Jiangsu, China, Gusu District, Suzhou, Jiangsu, China
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hotel overview picture
Last booked 27 mins ago
Highlights
Free parking
Newly opened
Cozy rooms
Varied breakfast
Ideal location
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Amenities
Indoor swimming poolFree
Sauna
Executive lounge
Gym
Public parkingFree
Priority airport pick-up
3 Restaurants
Taxi booking service
All amenities
Property Description
The Ritz-Carlton, Suzhou is nestled in the heart of Gusu District, within the newly developed China Central Place Suzhou, adjacent to the historic Gusu ancient city. The hotel seamlessly blends the essence of the Suzhou culture with modern luxury, showcasing the elegant charm of Jiangnan water town. The hotel boasts 190 spacious and bright guestrooms and suites, five event and meeting venues, and three distinctive dining venues, including Feng Pan Ting Lobby Lounge, Biao Xia Chinese restaurant and Alkanna all-day dining restaurant, where guests can savor both local flavors and Western delicacies. The Ritz Carlton Club Lounge offers guests daily refreshments, along with serene views of the outdoor garden and exceptional services, ensuring a luxurious stay steeped in the unique ambiance of Jiangnan for the guests.
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9.4/10
Outstanding
The room is still very comfortable and nice to stay in 👍👍
All 138 reviews
Surroundings
Metro: Shi Lu
(560m)
Metro: Guangjinanlu
(1.1 km)
Airport: Sunan Shuofang International Airport
(35.8 km)
Train: Suzhou Railway Station
(3.1 km)
Train: Suzhou New Area Railway Station
(11.4 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Deluxe City-view Queen Room
5

Deluxe City-view Queen Room

1 King bed
50m² | Floor: 6-12,15-18
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Premier Suite, Gusu View, King Bed
5

Premier Suite, Gusu View, King Bed

1 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Club Room, City View, Double Beds
7

Club Room, City View, Double Beds

2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Deluxe Room, City View, Double Beds
5

Deluxe Room, City View, Double Beds

2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Panorama Room, Gusu View, King Bed
4

Panorama Room, Gusu View, King Bed

1 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Club Deluxe Suite, City View, King Bed
7

Club Deluxe Suite, City View, King Bed

1 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Panorama Room (2 Beds)
4

Panorama Room (2 Beds)

2 Double bed
54m² | Floor: 7-11
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Club Panorama Studio Room, Gusu View, King Bed
7

Club Panorama Studio Room, Gusu View, King Bed

1 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Premier Room, Gusu View, King Bed
5

Premier Room, Gusu View, King Bed

1 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Panorama Studio Room, Gusu View, King Bed
6

Panorama Studio Room, Gusu View, King Bed

1 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Club Deluxe King Room
7

Club Deluxe King Room

1 King bed
50m² | Floor: 5,18
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Club Panorama Room, Gusu View, King Bed
7

Club Panorama Room, Gusu View, King Bed

1 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Club Premier Suite, Gusu View, King Bed
7

Club Premier Suite, Gusu View, King Bed

1 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Premier Room, Gusu View, Double Beds
5

Premier Room, Gusu View, Double Beds

2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Ritz-Carlton Suite
4

Ritz-Carlton Suite

1 King bed
306m² | Floor: 18
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Deluxe Suite, City View, King Bed
5

Deluxe Suite, City View, King Bed

1 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Executive Panorama Room (2 Beds)
7

Executive Panorama Room (2 Beds)

2 Double bed
54m² | Floor: 12,15-17
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Guest Reviews

9.4/10
Outstanding
138 reviews
Verified Reviews
  • Cleanliness9.5
  • Amenities9.3
  • Location9.3
  • Service9.3
Average for similar properties in Suzhou
Most Mentioned
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
July 31, 2025
做為萬豪酒店會員,這次再次選擇萬豪旗下在這家酒店住宿是一次極其舒適的體驗,酒店是3月份新開業,房間乾淨整潔,設施齊全,特別是各個崗位上的服務人員都非常熱情周到,記性深刻這家酒店男服務員見到好幾個都非常高大英俊帥氣。另外特別要再表楊一下行政酒廊的服務員,服務非常周到細緻,讓我感受到了家的温暖。
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L‍a‍n‍z‍i‍x‍i‍a‍o‍j‍i‍e
July 31, 2025
很喜歡這個風格的裝修,宋式美學
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 30, 2025
這次的入住體驗非常愉快,服務貼心,細節之處也體現出一貫的高水準。 入住前在留言中提到是與母親同行,希望能夠安排安靜一些的房間,也確實如願以償。每一次入住麗思卡爾頓,都能感受到被細緻照顧的安心與温暖,這次也由衷感謝你們的用心安排。 第一天因房卡尚未辦理完成,想先前往泳池時,管理人員楊曦(Lucy Yang)女士主動協助、積極溝通,並多次確認房卡進度,讓人感到非常安心。 7月26日上午退房時的前台工作人員(很抱歉未能確認名牌)也非常專業且耐心,多次協助我測試信用卡能否正常使用,讓我深感被尊重與照顧。 整體而言,這是一次令人滿意的入住體驗,衷心感謝每一位工作人員的努力與用心。期待不久的將來再次到訪。
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 30, 2025
房間硬件設施齊全,服務太度好,特別是禮賓部畢皓然帥哥服務熱情周到、細仔微笑
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 28, 2025
非常不錯,床特別舒服,很喜歡很喜歡,下次還來
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Y‍o‍u‍y‍a‍o‍q‍i‍m‍i‍n‍g‍h‍e‍n‍m‍a‍f‍a‍n
July 27, 2025
I also came to check in at the newly opened "Lion King" in Suzhou. I booked an executive city view room this time. It was the peak season of summer vacation when I arrived and I had to wait for the room. The lounge manager William warmly invited my family and I to rest in the lounge and have afternoon tea first, and also specially upgraded the room to a better view, which was very considerate. The hotel is convenient for self-driving and public transportation. It is located near the Qili Shantang Scenic Area in the old city, and the surrounding catering facilities are also very convenient. The quality of executive courtesy is in line with expectations. The overall decoration style of the hotel incorporates the design elements of Suzhou gardens. The owner should be signing the "Lion King" for the second time. It is not a flagship project among family members. The new Chinese style is more elegant, and there are mixed reviews on the Internet, but the service is much better than several Ritz in Beijing and Shanghai. It feels like a home away from home. This time, I didn't experience other restaurants in the hotel due to limited time. When checking out, William very warmly invited us to stay again next time. I look forward to going to the Chinese restaurant to taste her Suzhou flavor next time I stay.
Original TextTranslation provided by Google
Y‍i‍t‍i‍a‍o‍g‍u‍a‍n‍g‍h‍e‍z‍u‍o‍y‍o‍n‍g‍d‍e‍y‍u
July 25, 2025
新裝修還是有味道,check in速度慢,等待很長,也沒有所説的歡迎茶啥的,就是讓你一邊等着。
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J‍i‍u‍d‍i‍a‍n‍k‍a‍n‍k‍a‍n
July 24, 2025
服務很不錯,長輩生日住這裏,送了蛋糕,寫了賀卡,很用心的服務,床品很不錯,睡的舒服,早餐類品不多,但品質較高,除了房間還有些裝修氣味,總體都還不錯。
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 23, 2025
還不錯喲!
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Services & Amenities

Indoor swimming pool
Executive lounge
Gym
3 Restaurants
Conference room
Playground
Kids' club
3 Restaurants
枫畔庭
Style: A la carte
Open for: Afternoon tea
Business hours: [Mon - Sun] 10:00-19:00
标霞
Style: A la carte
Cuisine: Chinese
Open for: Lunch, Dinner
Business hours: [Mon - Sun] 11:30-14:00, 17:30-21:00
Alkanna
Style: A la carte
Open for: Breakfast, Lunch, Dinner
Dining options: Reservations available
Business hours: [Sun] 06:30-10:30, 12:00-15:00, 17:30-21:00,[Mon - Sat] 06:30-10:30, 12:00-14:00, 17:30-21:00
More Amenities
Internet
Indoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Business Services
Front Desk Services
Languages Spoken
Food & Drink
Public Areas
Health & Wellness
Cleaning Services
Facilities for Children
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total price. For details, please contact the hotel.

Breakfast
TypeWestern, Chinese, Asian
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
AgeFee
Children 5 years old and under
Free
Children 6–12 years old
CNY 98.00 (approx. SGD 17.63) per person
Children 13–17 years old
CNY 198.00 (approx. SGD 35.61) per person
Adult
Buffet:CNY 198.00 (approx. SGD 35.61) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is CNY 1,500.00 (approx. SGD 270.01) per night.
Deposit Payment MethodsThis property accepts cash, credit cards, debit cards and third party payment services
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.

Pets
Pets are not allowed

Service Animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2025
  • Number of Rooms: 190
The Ritz-Carlton, Suzhou is nestled in the heart of Gusu District, within the newly developed China Central Place Suzhou, adjacent to the historic Gusu ancient city. The hotel seamlessly blends the essence of the Suzhou culture with modern luxury, showcasing the elegant charm of Jiangnan water town. The hotel boasts 190 spacious and bright guestrooms and suites, five event and meeting venues, and three distinctive dining venues, including Feng Pan Ting Lobby Lounge, Biao Xia Chinese restaurant and Alkanna all-day dining restaurant, where guests can savor both local flavors and Western delicacies. The Ritz Carlton Club Lounge offers guests daily refreshments, along with serene views of the outdoor garden and exceptional services, ensuring a luxurious stay steeped in the unique ambiance of Jiangnan for the guests.

Frequently Asked Questions

What is the cancellation policy for The Ritz-Carlton, Suzhou?

The cancellation policy for The Ritz-Carlton, Suzhou varies depending on the type of room and booking conditions.

What are the check-in and check-out times at The Ritz-Carlton, Suzhou?

Standard check-in time at The Ritz-Carlton, Suzhou is 15:00 and check-out time is 12:00.

Does The Ritz-Carlton, Suzhou provide breakfast?

Yes, Breakfast is offered at The Ritz-Carlton, Suzhou. Breakfast option(s): Western, Chinese, Asian.

Can I bring my pet inside the The Ritz-Carlton, Suzhou?

As much as we love pets, unfortunately, we are unable to accommodate them in The Ritz-Carlton, Suzhou.

Is there a restaurant at The Ritz-Carlton, Suzhou?

Yes, The Ritz-Carlton, Suzhou offers on-site dining. You can enjoy a variety of Chinese dishes, all prepared with carefully selected, high-quality ingredients.

How far is the The Ritz-Carlton, Suzhou from the closest airport?

The closest airport is Sunan Shuofang International Airport, and it is about 36 mins from hotel by car (35.8 km).

Is airport shuttle service offered by The Ritz-Carlton, Suzhou ?

Yes, at The Ritz-Carlton, Suzhou, an airport shuttle is available. We suggest you call ahead to confirm details.

About This Property

Nearest AirportWuxi Airport
Distance to Airport35.95KM
Nearest Train StationSuzhou New Area Railway Station
Distance to Train Station11.36KM
Nearest Subway StationShi Lu
Distance to Subway Station0.56KM
Average Price FromSGD487
Hotel Star Rating5