Suzhou Shantang Street UrCove by Hyatt Hotel
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Suzhou Shantang Street UrCove by Hyatt Hotel

Opened in 2024
No. 345 Changxu Road, Gusu District, Suzhou, Jiangsu, China
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hotel overview picture
Last booked 1 hr ago
Highlights
Delicious breakfast
Ideal location
Free parking
Comfy rooms
Great views
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Amenities
GymFree
Private parkingFree
24-hour front desk
Luggage storageFree
Bar
Tea room
Cardroom
Restaurant
All amenities
Property Description
The hotel is located at 345 Changxu Road, Gusu District, Suzhou, close to Shantang Street and just 2 km from Guanqian Street in the city centre. The hotel is a member of the Hyatt Group (UrCove by HYATT) brand, with friendly service, to bring guests comfortable, relaxed and pleasant travel experience. The hotel has 265 rooms of various types, in addition to amenities such as smart robot delivery, a cafeteria, a 24-hour gym, and a laundry room. Creative Space is located in the lobby on the ground floor: enjoy the coffee light, Chinese cuisine, special craft beer and selection of French red wine that Creative Space has prepared for you to meet your business and leisure needs, so you can enjoy every moment of your life. The square guide desk checks in, brings customers closer to each other, provides accessible communication, and provides guests with a comfortable, relaxing and enjoyable travel experience with friendly and attentive service. UrCove by Hyatt Suzhou Shantang Street has 265 rooms, including double-bed, large-bed, family apartments, executive suites and other characteristic room types. Use reasonable space distribution and heating and cooling to create a comfortable and relaxing stay experience for guests. The hotel has 265 various rooms with 7 different types of room, using five-star carnations-grade bedding, a Mini Bar with a coffee machine + capsule coffee, smart toilets and smart voice control. The spacious bathrooms are designed to be wet-dry, with Hyatt's European verbena herb toiletries and Japanese Ora2 dental appliances. In addition, the hotel also offers intelligent robot delivery. All rooms are equipped with high-speed internet, whether the standard room, courtyard or suite, so you can enjoy your comfort and pleasure. Hyatt standard breakfast and more than 130 healthy selections are provided to energize your body for another journey. Long time breakfast and take away packages are available for you to enjoy our delicious treats on the journey. UrCove restaurant and café bar offers freshly ground coffee proudly provided by Peet’s as well as light food, crafted beer, selected house wine from France. Top of the hotel at Suzhou Shantang Street - West Restaurant. Overlook the beautiful city of Suzhou and enjoy delicious Western food. There is not only a huge public area, but also separate private boxes; It can meet both team buffet needs and small private gatherings The hotel multifunctional hall can be arranged differently according to the content and the number of people, suitable for hosting different types of banquet and conference activities. The conference hall is equipped with professional audio-visual equipment, perfectly functioning and excellent service, providing kind service and thoughtful arrangements for your business negotiations and social banquets. GYM FLOOR:7F LAUNDRY FLOOR:7F At Urcove, all the services and facilities are designed to allow guests to spend the least amount of energy and achieve the most convenience. 24-hour laundromat, gym... Sophisticated smart modern devices and human management designs are uniquely designed to provide guests with friendly service at all times. UrCove by Hyatt Suzhou Shantang Street No.345 Changxu Road, Gusu District, Suzhou, Jiangsu Province, China 电话 T+0512 65588888
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9.3/10
Very Good
Clean and very spacious room. Spotless toilet, great service and convenient location!!
All 1,948 reviews
Surroundings
Metro: Shi Lu
(580m)
Metro: Guangjinanlu
(870m)
Airport: Wuxi Shuofang Airport
(37.6 km)
Train: Suzhou Railway Station
(3.2 km)
Train: Suzhou New Area Railway Station
(12.1 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

7

Deluxe 2-bed Room

2 Single bed
38-40m² | Floor: 19-27
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
14

Family Friendly Room (Double Bed) (Tv, Fridge)

1 King bed
49m² | Floor: 25
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Room Details
Check Availability
13

Yifei Executive Deluxe Suite [Electric Curtain + Laifen Hairdryer + Safe]

1 King bed
72m² | Floor: 27-28
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Room Details
Check Availability
8

Family Friendly Room (Double Bed) (Tv, Fridge)

1 King bed
49m² | Floor: 25
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Room Details
Check Availability
8

Gusu Guyun Executive City-view Double Bed Room

1 King bed
38-40m² | Floor: 19-28
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
5

Superior Queen Room

1 King bed
35-38m² | Floor: 9-26
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
4

Guestroom (2 Beds)

2 Single bed
35-38m² | Floor: 9-18
Has window
Free Wi-Fi
Smoking Permitted
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Room Details
Check Availability
6

Deluxe Queen Room

1 King bed
38-40m² | Floor: 9-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
6

Family-friendly Family Room

1 King bed and 1 Single bed
42m² | Floor: 24
Has window
Free Wi-Fi
Smoking Permitted
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Room Details
Check Availability
5

Superior 2-bed Room

2 Single bed
35-38m² | Floor: 9-18
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
8

Yifei Executive Suite [Electric Curtain + Laifen Hairdryer + Safe]

1 King bed
62m² | Floor: 27
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Room Details
Check Availability
6

Yi Fei Double Bed Room

1 Queen bed
35m² | Floor: 16-22
Has window
Free Wi-Fi
Smoking Permitted
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Room Details
Check Availability
Hide Room Types

Guest Reviews

9.3/10
Very Good
1,948 reviews
33 guests in a row gave their stay a positive rating.
  • Cleanliness9.4
  • Amenities9.2
  • Location9.4
  • Service9.3
Average for similar properties in Suzhou
Most Mentioned
Review summary
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Facilities: Guests appreciate the modern and high-tech facilities, including smart toilets, capsule coffee machines, and a well-equipped gym. The hotel also offers free parking and laundry services, contributing to a comfortable and convenient stay.(based on 29 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 16, 2025
Location wise was not bad. Took about 10-15mins walk to shatang street. Short didi ride to guanqian street and pingjiang street. There are food locations nearby or you can order ******* and the robot can deliver to you. Facilities are basic with laundry and gym. Do note that even though it’s a classy hotel, heavy cigarette smoke is still lingering around this common areas. Amenities are average with travel size soap, shampoo and conditioner. Our cleaning lady was perhaps too busy that she overlooked on cleaning our rooms thoroughly. Mould can still be seen around the toilets and sinks area. Pro tip to use bottled water to brush your teeth.
M‍3‍7‍6‍8‍1‍*‍*‍*‍*
October 31, 2025
前台小姐姐蘇蘇很好,很貼心,還幫我們升級了自助早餐,早上退房的小姐姐不知道叫什麼名字,但是微笑服務很好👍
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M‍3‍5‍0‍1‍8‍6‍*‍*‍*‍*
November 1, 2025
三天的入住體驗還是很滿意的,酒店工作人員蘇蘇除了免費升級了房型之外,還額外贈送了早餐。房間夠大,衞生狀況也很好。雖然最後一天出了點小烏龍,但酒店方也完美解決了,所以整體上的體驗是很滿意的。
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l‍a‍z‍y‍ ‍p‍i‍g‍g‍y
November 10, 2025
Clean and very spacious room. Spotless toilet, great service and convenient location!!
T‍C‍_‍L‍a‍u
October 10, 2025
I took the opportunity to have a short get away before the start of the Golden Week holiday. The location of the hotel is very strategic, just within walking distance to all well known attractions. The hotel is located at a busy intersection and my room at the 18th floor is overlooking the ancient town and river. It view is really good, regardless of day or night. Check-in was smooth and fast, the bed is super comfortable, the room is big for a solo traveler and breakfast has enough variety (both western and local Chinese). What I like most is the special corner for work/breakfast inside my room, overlooking the ancient town, so it is a nice corner to just chill and drink coffee. Overall, I enjoyed my short stay here. Definitely worth considering if you are looking for a reasonable priced hotel, good location within walking distance to malls, food outlets and famous attractions, great and attentive service and finally comfortable room with soft and cozy bed.
1‍0‍6‍1‍*‍*‍*‍*
December 2, 2025
服務方便,人員還是不錯的,有問必答有求必應。酒店位置也不錯。樓層高視野好。早餐也還行,種類比較豐富。 這筆入住有一點問題,房間內的智能助手(我印象中是小度)沒有接通電源,我不知道,導致外賣機器人送餐上來後接不到任何通知,反覆溝通好多次,幾個小時過去了才吃上涼飯。
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2‍0‍5‍3‍1‍5‍*‍*‍*‍*
October 7, 2025
國慶假期攜帶家人來蘇州遊玩,這家酒店在景區附近,有些步行就可以到達,周圍餐廳也很多,很熱鬧,地鐵也在附近,出行很方便。
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_‍W‍e‍C‍h‍a‍t‍3‍5‍3‍5‍8‍8‍*‍*‍*‍*
November 19, 2025
很滿意,很乾凈,服務也很好,早餐也很好吃
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Services & Amenities

Gym
Bar
Tea room
Restaurant
Cafe
Conference room
Multi-function room
Restaurant
Restaurant
Style: Buffet
Business hours: [Mon - Sun] 07:00-10:00
More Amenities
Internet
Parking
Private (exclusively for guests) is available On-site parking. Limited parking spaces Reservation not possible
Front desk services
Languages spoken
Food & drink
Health & wellness
Activities
Public areas
Cleaning services
Facilities for children
Business services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
CuisineWestern
StyleBuffet
Opening hours[Mon - Sun] 07:00-10:00 Open
HeightFee
Children under 1.2m in height
Free
Children between 1.2–1.4m in height
CNY 50.00 (approx. SEK 66.61) per person
Children over 1.4m in height
CNY 99.00 (approx. SEK 131.89) per person
Adult
Buffet:CNY 99.00 (approx. SEK 131.89) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositNo deposit required by the property

Pets
Pets are not allowed

Service animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 2024
  • Number of Rooms: 265
Phone:+86-512-65588888
Email:mguc0086@urcove-hotels.com
The hotel is located at 345 Changxu Road, Gusu District, Suzhou, close to Shantang Street and just 2 km from Guanqian Street in the city centre. The hotel is a member of the Hyatt Group (UrCove by HYATT) brand, with friendly service, to bring guests comfortable, relaxed and pleasant travel experience. The hotel has 265 rooms of various types, in addition to amenities such as smart robot delivery, a cafeteria, a 24-hour gym, and a laundry room. Creative Space is located in the lobby on the ground floor: enjoy the coffee light, Chinese cuisine, special craft beer and selection of French red wine that Creative Space has prepared for you to meet your business and leisure needs, so you can enjoy every moment of your life. The square guide desk checks in, brings customers closer to each other, provides accessible communication, and provides guests with a comfortable, relaxing and enjoyable travel experience with friendly and attentive service. UrCove by Hyatt Suzhou Shantang Street has 265 rooms, including double-bed, large-bed, family apartments, executive suites and other characteristic room types. Use reasonable space distribution and heating and cooling to create a comfortable and relaxing stay experience for guests. The hotel has 265 various rooms with 7 different types of room, using five-star carnations-grade bedding, a Mini Bar with a coffee machine + capsule coffee, smart toilets and smart voice control. The spacious bathrooms are designed to be wet-dry, with Hyatt's European verbena herb toiletries and Japanese Ora2 dental appliances. In addition, the hotel also offers intelligent robot delivery. All rooms are equipped with high-speed internet, whether the standard room, courtyard or suite, so you can enjoy your comfort and pleasure. Hyatt standard breakfast and more than 130 healthy selections are provided to energize your body for another journey. Long time breakfast and take away packages are available for you to enjoy our delicious treats on the journey. UrCove restaurant and café bar offers freshly ground coffee proudly provided by Peet’s as well as light food, crafted beer, selected house wine from France. Top of the hotel at Suzhou Shantang Street - West Restaurant. Overlook the beautiful city of Suzhou and enjoy delicious Western food. There is not only a huge public area, but also separate private boxes; It can meet both team buffet needs and small private gatherings The hotel multifunctional hall can be arranged differently according to the content and the number of people, suitable for hosting different types of banquet and conference activities. The conference hall is equipped with professional audio-visual equipment, perfectly functioning and excellent service, providing kind service and thoughtful arrangements for your business negotiations and social banquets. GYM FLOOR:7F LAUNDRY FLOOR:7F At Urcove, all the services and facilities are designed to allow guests to spend the least amount of energy and achieve the most convenience. 24-hour laundromat, gym... Sophisticated smart modern devices and human management designs are uniquely designed to provide guests with friendly service at all times. UrCove by Hyatt Suzhou Shantang Street No.345 Changxu Road, Gusu District, Suzhou, Jiangsu Province, China 电话 T+0512 65588888

Frequently Asked Questions

What’s the cancellation policy at Suzhou Shantang Street UrCove by Hyatt Hotel?

The cancellation policy at Suzhou Shantang Street UrCove by Hyatt Hotel depends on your room type and booking terms.

What are the check-in and check-out times at Suzhou Shantang Street UrCove by Hyatt Hotel?

Check-in at Suzhou Shantang Street UrCove by Hyatt Hotel starts from 15:00, and the standard check-out time is by 12:00.

Is breakfast available at Suzhou Shantang Street UrCove by Hyatt Hotel?

Yes, Suzhou Shantang Street UrCove by Hyatt Hotel provides breakfast. Options include Western.

Are pets allowed at Suzhou Shantang Street UrCove by Hyatt Hotel?

No, pets are not allowed at Suzhou Shantang Street UrCove by Hyatt Hotel.

How do I get to Suzhou Shantang Street UrCove by Hyatt Hotel from the nearest airport?

The nearest airport is Wuxi Shuofang Airport, located about about 40 mins from hotel by car (37.6 km) away.

Does Suzhou Shantang Street UrCove by Hyatt Hotel offer airport transfer services?

No, Suzhou Shantang Street UrCove by Hyatt Hotel doesn’t offer airport shuttle or transfer options.

About This Property

Nearest AirportWuxi Airport
Distance to Airport38.31KM
Nearest Train StationSuzhou Railway Station
Distance to Train Station3.23KM
Nearest Subway StationShi Lu
Distance to Subway Station0.35KM
Average Price FromSEK879
Hotel Star Rating4