Find 5-Star Hotels in Osaka

The location of Intercontinental hotel Osaka is very convenient for dining and shopping. The service is very good also, highly recommended.

The hotel is clean and new. The room is much bigger than many hotels in Japan. But the location is not quite good. Even the nearest coin laundry, you need to walk around 1km.

Conclusion I will never stay at ANA Crowne Plaza Osaka again. The room was the smallest I have ever been at and part of the window was blocked by a wall outside the room. The check in and check out was chaos with a huge queue. The hotel is outdated too. The only positive thing regarding this hotel is the club lounge. Review I arrived with the Shinkassen at Osaka station and the hotel is in walking distance from station. The train station is huge, and I was difficult to find the right exit. The hotel is located in a business area, but there are a lot of restaurants, bars and shops in the neighborhood. Not the right area, if you are a turist. I arrived at 2 pm, where I could not get me room even I am an IHG diamond member. Came back after a couple of hours, where there was a huge queue. Check-in took between 45-60 min. It was the same situation, when I should check out. It is not possible to check out in the IHG app. Even I have the highest status in the IHG program, I got the smallest room in the hotel. It was not possible to open my suitcase in the room - i don’t want it on the bed. The window was partly blocked by wall outside the window. The room is very outdated. I had access to the club lounge, where I had a couple of drinks during the evening and breakfast in the morning. The lounges was ok but it was busy.

The lobby side escalator will lead you to osaka train station where you can buy direct train to Kansai airport. Then if take the lift to level 1 will lead you to takashimaya shopping mall. Opp is IOIO shopping mall beside it, is the longest walling street... This hotel also near to kumonon market I hope I spell correct

I had a wonderful experience, the staff were incredibly friendly and attentive, making my stay comfortable and enjoyable. I would particularly like to thank the concierge team for their exceptional assistance with a parcel issue I encountered. They handled everything with professionalism and care, which truly made a difference. I highly recommend this hotel for its outstanding service and welcoming atmosphere !

Great location. This hotel is fairly central to all of the scenic sights and tourist areas. It is near the M20 railway line and only 2 stops from Namba station. The breakfast was worth the money 💰. We will book again.

Although I was not staying at the W, the MIXup cafe is a fun spot in the middle of Osaka to have a tea or coffee and their amazing dessert(s). I was looking to try their seasonal dessert, the strawberry mille feuille, although it was already sold out when I arrived. This gives me another reason to return soon! The staff was so friendly and helpful. Upon arrival, I was swiftly shown to my table that I reserved ahead of time (thanks, Marriott Bonvoy), and was walked through the menu and how their orders work. Many teas to choose from, and the cake I chose was plated so beautifully. The chantilly cream with the berries - out of this world! The entire experience was smooth, and I was delighted with the level of service provided. In a way, this is ”normal” and expected for Japan, but I want to highlight that I really enjoyed this visit and look forward to going back.

All reviews are based on the room on the 32nd floor where I stayed and my own experience. Let me start with the main point. The hotel is too new. The room smells, smells, and smells, especially the walk-in closet! I wanted to try it, but I was taught a lesson by reality. If you bring your children or mind the smell of the decoration, come back at least 3-6 months later. Advantages: Nice night view. Soft slippers. New facilities. The walk-in closet is very large. The refrigerator is very good and has a full range of products. You can have anything you want to drink in the middle of the night. The coffee pot is from fellow, and the nuts in the room are delicious. The hotel TV projection is smooth. The shower facilities are clean. There is still room for improvement: The location is not easy to find. No taxi driver can quickly recognize the location. You have to check it on the roadside for a long time. It seems that because it is too new, the navigation on the taxi did not enter this address. The front desk pretended not to understand Chinese and said that he could not speak a bit of Chinese. After checking in, I suddenly saw his name tag and asked him in Chinese, ”Isn't your surname Chen?” He immediately made a 🤫 gesture to me, smiled awkwardly and whispered that the rules do not allow speaking Chinese. I asked him if he was *********, and he nodded vaguely. You can experience it yourself🤷. The welcome service is two bottles of mineral water and disposable towels. When the room fee is paid in advance, a deposit of 60,000 Japanese yen is collected. There is no service of sending upstairs and introducing the room. I don't know why this Four Seasons Hotel does not have such a basic service. I communicated with the hotel in advance that I would bring children and needed children's products in the room. After three communications, the hotel said that they would be prepared, but there were no children's products in the room. There was no welcome fruit, but two cupcakes with DIY frosting and marshmallows were given. Maybe they think this is children's products. I got a corner room on the 32nd floor. It may have just been renovated. The door smelled of renovation. The cloakroom smelled even worse because it was completely enclosed. There was a numbered sticky note on the door, which was not removed by the service staff until I checked out. The pillow was very uncomfortable. Remember to ask the room service for a harder pillow. The TV welcome addressed the guest without the last name. The night bed was better on the first day. In the following days, the pillow was not moved away or the quilt was tucked away, and the slippers were not taken out. Maybe this is the rule of this Four Seasons. The bathtub is square, not long, and the shower position is a bit strange. I feel that it is not very comfortable to use. I especially hope that the room manager can use the hair dryer himself. The sound is huge! And my hands are numb after drying my hair. The coffee pot is so good, the hair dryer can be improved. The texture of the towel is not good, it is very hard, the bathrobe is also wrinkled, and the belt I got one day has flying edges. They really don’t treat me as an outsider. The air conditioner is weird. You can't adjust it to heat or cool. The temperature is set by the guest and the air conditioner decides it by itself. When the air volume is turned off, it is cold below 20 degrees and hot above. I don't understand this. You can hear the sound of cars passing by in the room at night, and there is always a white noise. I don't know if it is the refrigerator or the toilet, buzzing. Oh yes, the pens in the room are broken. There are many other things that I won't go into. In short, this experience is not pleasant, and it has worn away the good impression that Four Seasons left on me before. Considering the room fee of 12,000 for three days, there are many other options. I may not patronize this brand for a long time.

I arrived at 2:00 PM to check in, but was told my room wasn't ready and to come back at 3:00 PM.  I decided to have afternoon tea in the lounge.  There were plenty of empty seats visible, but I was informed it was fully booked.  So, we went to the bar for coffee, but nothing there appealed to us.  At 3:00 PM, I returned to check in, only to be told the room would be ready at 3:30 PM.  However, the concierge was very patient and helpful, booking a restaurant for us, and the view from the room made up for the delays.

Stayed in Osaka for three nights. The location is very good, quiet in a busy area, the breakfast is first-class, the night view is great, the service is also very good, but the flow of people is a bit large, and the experience is a little lacking...